Ofertes d'ocupació a Stark Future SL

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Stark Future’s Mission is to lead the way towards a sustainable motorcycle industry, by reducing plastic and CO2 pollution. This will be achieved by building sustainable products that are superior to traditional technology in terms of Performance, Emotion and Design. Our first production model – the Stark VARG motocross bike – proves that electric technology is superior to gasoline equivalents in every way.

RESPONSIBILITY & DUTIES

• Ensure timely and courteous responses to all customer inquiries, concerns, and feedback. 

• Craft effective responses that address customer needs and concerns. 

• Contribute to the creation and improvement of processes and routines within the support department. 

• Work closely with various departments within Stark to gather insights, address customer needs, and enhance support strategies. 

• Act as a liaison between the support team and other teams to ensure seamless communication.

• Drive support initiatives across all aspects related to Stark's products. 

• Collaborate with the team to develop troubleshooting guides and procedures to aid customers effectively.

• Advocate for the development and implementation of new service and support projects to elevate customer experience. 

• Contribute innovative ideas to enhance the support infrastructure. 

• Motivate and educate customers about Stark's products, features, and benefits. 

• Provide guidance to customers on using products optimally and troubleshoot common questions. 

• Monitor customer communication channels, including emails and other channels, to promptly address inquiries and concerns.

• Challenge existing processes and suggest improvements to enhance support efficiency and effectiveness. 

• Seek opportunities for innovation and stay updated on industry best practices. 

• Inspire customers to embrace Stark's products and experiences, fostering a sense of enthusiasm and loyalty. 

• Share success stories and positive experiences to create a lasting connection with customers and partners.

REQUIREMENTS & SKILLS

• ABILITY TO PASSIONATELY CONVEY AND TRANSMIT STARK'S AMBITION AND PHILOSOPHY TO BOTH INTERNAL TEAMS AND CUSTOMERS. 

• DEMONSTRATE A STRONG PERSONAL DEDICATION TO ACHIEVING BOTH INDIVIDUAL AND COMPANY-WIDE GOALS. 

• POSSESS A POSITIVE AND COLLABORATIVE ATTITUDE, FOSTERING A COHESIVE TEAM ENVIRONMENT. 

• PREFERRED PREVIOUS WORK EXPERIENCE IN THE POWERSPORTS INDUSTRY, ENABLING A DEEP UNDERSTANDING OF CUSTOMER NEEDS AND CHALLENGES.

• PROFOUND KNOWLEDGE OF B2B AND B2C SALES AND MARKETING STRATEGIES TO CONTRIBUTE EFFECTIVELY TO SUPPORT EFFORTS.

• FLUENCY IN WRITTEN AND SPOKEN FRENCH FOR CLEAR AND EFFECTIVE COMMUNICATION WITH CUSTOMERS AND PARTNERS.

• FLUENT ENGLISH LANGUAGE SKILLS TO UNDERSTAND AND EXECUTE TASKS. 

• EXCELLENT COMMUNICATION SKILLS TO ENGAGE WITH CUSTOMERS, STAKEHOLDERS, AND CROSS-FUNCTIONAL TEAMS.

• STRONG NEGOTIATION SKILLS TO ADDRESS CUSTOMER CONCERNS AND ALIGN SOLUTIONS. 

• ABILITY TO THRIVE IN A STRUCTURED WORK ENVIRONMENT, ENSURING EFFICIENCY IN SUPPORT PROCESSES.

• CAPABILITY TO PERFORM WELL UNDER PRESSURE, MAINTAINING PROFESSIONALISM AND EFFECTIVE PROBLEM-SOLVING.

• PROFICIENCY IN CREATING AND DELIVERING PRESENTATIONS TAILORED TO VARIOUS AUDIENCE NEEDS.

• OPENNESS TO RECEIVING FEEDBACK AND A PROACTIVE APPROACH TO SELF-IMPROVEMENT. 

• PROFICIENTLY MANAGE APPROVED BUDGETS, ALIGNING EXPENDITURES WITH PREDETERMINED GOALS.