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0Vip District
Madrid, ES
Junior Customer Success Executive
Vip District · Madrid, ES
. Jira SaaS Excel Office
Why join us?
At Vip District, we are passionate about creating digital solutions that enhance employee engagement and foster long-lasting relationships between companies and their people. Our mission is to help organizations create better work environments, boost motivation, and retain top talent.
Now proudly part of the Epassi Group – a leading European provider of employee benefits and mobile payments – we are growing stronger as part of an international ecosystem of innovation, well-being, and purpose-driven impact. With almost 1,000 employees across Europe, Epassi has been recognized by the Financial Times as one of the fastest-growing companies in Europe.
Your Main Functions
- Collaborate with the sales teams to understand client requirements and provide technical solutions that fit the project.
- Configure and implement the services contracted by the client, working closely with the technical and support teams.
- Act as an intermediary between the client’s IT team and Vip District’s IT team in cases of system integrations.
- Provide support and training to clients regarding questions and the use of the implemented solutions.
- Proactively work on the details of the user journey in digital environments that combine multi-channel access (PC, mobile web, and mobile app) to ensure the correct functioning of the project.
- Identify areas for improvement and possible solutions to optimize and standardize work processes.
- Educational background in technical fields, technological project management, data analysis, or digital marketing focused on analytics.
- Experience in account management and project implementation in SaaS services
- Strong organizational and analytical skills with attention to detail.
- Proficiency with Excel, Google Drive, Jira and ability to adapt to new platforms quickly.
- Fluent in Spanish and English (mandatory).
- Excellent writing skills.
- Curious mindset, willingness to learn, and a proactive attitude.
- Interest in data systems and their impact on business.
- Proficiency in MySQL/MariaDB.
- Proficiency in any other language of the cities where we operate: Catalan, French, Portuguese, Italian, Dutch, or German.
- A competitive salary range, tailored to your experience
- Bonus & incentive structure based on individual performance.
- Hybrid work model: 2 days per week in our office.
- Meal vouchers and additional flex benefits.
- Flexible working hours to support work-life balance.
- Ongoing training & career development plans to help you grow within the company.
- Language classes and opportunities for continuous learning.
- Well-being initiatives and team activities to foster engagement and collaboration.