Lisbon is calling!

Position: Customer Support Representative (German Speaker)

Location: Lisbon, Portugal

Start Date: Flexible

Employment Type: Full-time | Fixed-term contract (1 year)

About The Role

We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide timely and effective customer support through multiple channels
• Diagnose and resolve technical and account-related issues
• Ensure a high level of customer satisfaction by delivering a positive experience
• Work towards individual and team performance targets
  
  

Requirements

• Native-level German or minimum C1 German and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
• Strong communication and problem-solving skills
• Technical troubleshooting knowledge is a plus
  
  

What We Offer

• Competitive salary package: approx. €21,800 gross/year
• Rotative weekday schedule (Monday to Sunday, 7 AM to 11 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad
• Support with local registration and accommodation
• Initial training provided and opportunities for career development
  
  

How To Apply

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.

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