Perfil buscado (Hombre/Mujer)

• Responding to customer queries in a timely and accurate way via phone, email or chat
• Diagnosing and troubleshooting technical issues
• Tracking and fully documenting request problem-solving process
• Coordinating with the technical team to resolve advanced issues
• Preparing and presenting reports on help desk performance
• Providing feedback and suggestions to improve customer service

• You will work for an important multinational company in the industrial sector.|Company in full digital transformation at a global level based in Granada.

A successful Help Desk professional should have:
• A degree in Information Technology, Computer Science, or a related field.
• High level of English.
• Strong knowledge of Microsoft Office and help desk software.
• Excellent problem-solving skills.
• Strong customer service skills.
• Ability to work well in a team-oriented environment.


Our client is a well-established company in the Industrial / Manufacturing industry, employing over 500 dedicated professionals. They are recognised for their commitment to innovation, quality, and superior service.

• An estimated salary range of €20,000 - €25,000 per annum.
• A supportive and collaborative work environment.
• Generous annual leave.
• Opportunities for professional development.
• Unique opportunity to work in a leading company in the Industrial industry in Granada.


This is an excellent opportunity for a committed Help Desk professional to grow their career in a reputable company. If you believe you possess the skills and experience necessary, we encourage you to apply.