Job Description & Responsibilities

Do you speak Italian at a native or C2 level and have a strong command of English (C1)? Are you passionate about helping people and solving problems efficiently?
At Adecco, we are looking for talented customer service professionals to join Bosch Service Solutions, a global leader in connected mobility services.
Your main responsibilities will include:
-Concierge Services: Provide personal assistance with travel-related requests, bookings, and recommendations.
-Emergency Call Handling: Contact vehicle occupants after an automatic alert and coordinate immediate actions.
-Roadside Assistance Coordination: Support drivers after breakdowns or accidents and arrange alternative transportation or accommodation if necessary.
-Stolen Vehicle Tracking: Assist in locating stolen vehicles using GPS and real-time data, in collaboration with authorities.
-Handle customer inquiries, complaints, and requests with a professional and empathetic approach.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
Italian native/C2 level and English C1 level both spoken and written.

Excellent communication and problem-solving skills.

Stress management and the ability to multitask under pressure.

Valid EU work permit and Spanish NIE number.

Residence in the province of Barcelona this role is not available for candidates outside Barcelona.

Hybrid working model only: Minimum 5 days per month onsite at the office in Barcelona. The rest of the time you will work from home.

Home internet connection via fiber optic (minimum 300Mb) is mandatory for remote work.

¿Qué ofrecemos?
What We Offer
Long-term contract through Adecco with a global leader in connected vehicle services.

Hybrid working model from Barcelona: 5 days/month onsite, the rest from home.

Intensive initial training led by expert trainers + personalized onboarding support.

Access to free and confidential psychological support for all employees.

Career development opportunities within an international and innovative environment.

Work in a diverse, multilingual, and inclusive team.
- 21.000 - 23.000 gross/annual.