About Olala!

Olala! is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

Your Role

We’re looking for a dynamic and hands-on Customer Care & Receptionist Agent for our hotel in Granada. As a Receptionist and Customer Service Agent, you will be responsible for creating a memorable and unique guest experience, serving as the first impression of our hotel and performing your duties at the highest level. This is a great opportunity to gain hands-on experience in the vacation rental industry and be part of our company’s rapid growth.

Your Journey

● Warmly and professionally welcome guests upon arrival at the hotel.

● Provide professional, prompt, and friendly support to guests by listening and responding in ways that exceed expectations.

● Efficiently and accurately manage the guest check-in and check-out process.

● Offer detailed information about hotel amenities, local attractions, and activities.

● Respond to guest inquiries and handle questions via phone, email, WhatsApp, Facebook in an effective and timely manner.

● Manage reservations and cancellations, ensuring accuracy in the hotel management system.

● Resolve guest issues and complaints promptly and satisfactorily to ensure complete guest satisfaction.

● Maintain a clean and organized reception area.

● Collaborate with operational departments such as housekeeping, maintenance, and food & beverage to ensure a smooth guest experience.

● Perform basic administrative tasks such as filing, maintaining records, and processing payments.

● Suggest innovative ideas to boost sales and improve the customer experience.

● Work closely with the Customer Service team located at our headquarters in Barcelona, Spain.

● For us, every day is filled with purpose.

What do you bring to your trip

● Previous experience in customer service roles, preferably in the hospitality industry.

● Excellent verbal and written communication skills in Spanish and English.

● Passionate, proactive, and hands-on.

● Flexible, resilient, and adaptable to change.

● Strong organizational skills and attention to detail.

● Empathy when interacting with guests.

● Friendly, professional, and customer-service-oriented attitude.

● Comfortable in a fast-paced environment.

● A positive attitude—this is key!

● Good knowledge of computer systems and reservation software.

● Availability to work from Tuesday to Saturday from 8:00 to 17:00pm - Off days Sunday and Monday.

● Temporal contract (6 months)

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala! visit www.olalahomes.com and to keep up to date with Olala! group’ news, follow us on LinkedIn and Instagram!