Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products — and that includes our customers.
• We believe happiness is in the journey, not just the destination.
  
  

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

What are we building?

We’re building a world-class team that connects product innovation, marketing strategy, and sales execution to drive growth, maximise revenue opportunities, and deepen customer engagement and satisfaction. We are looking for a seasoned sales executive to build up our revenue journey post-series B, as we walk to become the global category winner in Facility Management Software.

What will you do?

As our Customer Success Director, your mission is to consistently improve our customer success efficiency and deliver our service level and expansion targets while taking our overall customer onboading, customer success and customer care teams and operation to the next level.

You will be responsible for designing and executing customer success initiatives that align with our platform’s unique strengths and with our diverse team and markets, by driving customer success best practices and efficacy globally.

This role requires deep inter-departmental collaboration across Marketing, Product, and Sales teams to identify expansion revenue opportunities, streamline customer journeys, and create strategies that unlock the full potential of our platform and our talent toward company growth, personal growth, equity valuation growth, and social impact.

Who are we looking for?

We’re looking for an inspirational leader who is capable of driving change and motivating Customer Onboarding, Customer Success, and Customer Care people while maintaining a strong strategic mindset and fostering a high-performance and framework-oriented customer success culture and service.

We’re Counting On You To Bring

• People magnetism by spotting, attracting, and coaching top-tier talent into being and working at their best;
• Adaptability and tactical thinking by navigating complex challenges quickly while empowering teams to do the same;
• Growth mindset by showing passion for continuous learning and knowledge sharing, and promoting it;
• Analytical thinking by breaking down complex problems into clear insights and manageable action points, making sure that we make decisions based on reliable data and analysis;
• Risk-taking approach by balancing risk and ambition with pragmatism, knowing when to take bold risks or be more cautious, and not being afraid of making hard decisions;
• Customer-centricity by deeply focusing on the importance of customer experience, satisfaction, and loyalty;
• Willingness to move to or frequently being in Porto;
• A notice period of up to 3 months max;
• English proficiency.
  
  

Experience-wise, We Expect a Proven Record In Scaling a B2B SaaS Customer Success Operation With Some Complexity Level, Such As At a Post-Series B Stage, Including

• Going from €10M to €50M+ ARR with a B2B SaaS product;
• Managing and scaling a 20+ people customer success org;
• Driving complex operations across multi-segments, -sectors, -countries and -channels, in both commercial and enterprise B2B revenue streams;
• Setting up market expansion and customer success processes and structures, globally;
• Opening new markets by successfully applying customised CS go-to-market approaches (USA would be a plus);
• Selling comprehensive products that require significant implementation efforts, like CAFM, CMMS, ERP, PMS, etc..
  
  

What do we offer?

• The opportunity to be the first Customer Success Director at a category-building tech scale-up.
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.
• Flexible working hours and remote-friendly culture.
• Competitive salary, stock options, and perks.