ABOUT THE COMPANY

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry, you do need to be passionate.

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Job Scope

• Handle check in procedure and follow admission instruction
• Greet, receive and bid farewell guests at Entrance and Reception
• Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
• Carry out regular checks of all areas of the Lounge.
• Assist to promote various services and facilities of our airport lounges to customers, deal with guest requests and complaints promptly and effectively
• Take care of lost and found items and the related documentation
• Handle confidential information, including guest records, with a high degree of integrity
• Responsible for answering the telephone line and taking appropriate immediate action
• Maintain accurate records including cash flows and receipts
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system
• To undertake other jobs assigned by supervisor from time to time.

Qualifications

• Relevant experiences in hotel or catering is an advantage
• Outgoing, presentable with good interpersonal and communication skills
• Good command of spoken and written English and Spanish
• Able to work independently and under pressure
• Shift duties are required
• Temporary contract (sick leave)
• Work location: Madrid Airport