We are now looking for an Assistant Front Office Manager to lead the team at one of our hotels, The iNUA Collection.

As the Assistant Front Office Manager, you will play a pivotal role in ensuring the smooth operation of our hotel's front desk and guest services. Working closely with the Front Office Manager, you will supervise and lead a team of front desk agents and support colleagues to maintain high standards of guest satisfaction, efficiency, and professionalism.

Key Responsibilities:

• Assist the Front Office Manager in overseeing daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
• Provide guidance and support to front desk agents, ensuring they deliver exceptional customer service and adhere to hotel policies and procedures.
• Handle guest escalations and resolve any issues or complaints in a timely and effective manner.
• Supervise and coordinate the training of front desk staff to ensure they are equipped with the necessary skills and knowledge to perform their duties efficiently.
• Monitor room inventory and work closely with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guest occupancy.
• Assist in the development and implementation of front office policies, procedures, and operational systems to optimize efficiency and guest satisfaction.
• Conduct regular audits of front desk operations to identify areas for improvement and implement corrective measures as needed.
• Collaborate with other departments, such as housekeeping, maintenance, and sales, to ensure seamless communication and coordination of guest services.
• Assist with administrative tasks, such as scheduling, payroll, and budget management, as required by the Front Office Manager.
• Stay informed about industry trends, technologies, and best practices in front office management and hospitality services.
  
  

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Previous experience in a supervisory role within a hotel front office department.
• Proven ability to lead and motivate a team to achieve goals and deliver exceptional customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organisational and multitasking abilities, with attention to detail.
• Proficiency in hotel management software.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
  
  

Benefits:

• Assistance with accommodation for candidates outside of Ireland.
• Competitive salary.
• Developemnt & growth oppertunities within the hotel or the group.
• Health Insurance and Pension contributions.
• Complimentry meals.
• Complimentry access to leisure & gym facilities.
• Colleague of Month.
• Colleague Assistance Programme
• Discounted rates on Food and Room rates in all iNua properties around Ireland.
• Diverse, fun & flexiable work environment
• Colleagues discounts on hotel stays and dining services.
  
  

Join our team at The iNUA Collection and be a part of creating memorable experiences for our guests while advancing your career in the hospitality industry.

Apply now to embark on a rewarding journey with us!