Ofertes d'ocupació per a customer service

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Excel Office

Havaianas is bringing joy to your feet since 1962, was born and raised in Brazil, to spread to the world the spontaneous Brazilian lifeway. Havaianas came to offer innovative and high quality products, through the color, joy and comfortable and sophisticated lifestyle

We're looking for a Customer Service Intern to join Havaianas Digital Team in Madrid, in our HQ Office.

Purpose:

Ensure daily activity of Contact Center team is performed with efficiency and agility. Daily tasks are done within the relevant timings and information available for the correct functioning of the Contact Center team.

Key responsibilities:

• Daily communication with Contact Center team to grant daily doubts are resolved efficiently.
• Response of escalated cases focused in answering them in a timely manner and spot improvements areas.
• Ensure all teams within Alpargatas organization give accurate responses within the agreed timings.
• Daily execution of reports related to suppliers and systems performances to anticipate corrective measurements and proactively contact our customers.
• Feeding and maintenance of Knowledge Base with new articles, processes and procedures along with archiving of old documentation not relevant for the Contact Center team.
• Processes improvement focused in ease Customer Journey.
• Monitoring of SLAs and KPIs.
• SAP Quality audits to ensure alignment with Alpargatas standards for service and brand knowledge and communication.
• Support Customer Service Manager in other key duties relative to Contact Center and other back office tasks related to Customer Service department.

Skills:

• Bachelor’s Degree in Administration or similar.
• High level of English.
• SAP/SBO, EDI knowledge is a plus.
• Control of Excel and reporting mindset and analytical skills are requested.

Talents:

• Organizational skills
• Multitask
• Flexible
• Methodical
• Accustomed to work towards deadlines
• Capacity to adapt to changes
• Team player
• Pro-active attitude
• Effectiveness (pragmatic)

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Office

🌟 Únete a Nuestro Equipo: ¡Oportunidad para Customer Service! 🌟

¿Te apasiona ofrecer un servicio al cliente excepcional? ¡Estamos buscando personas entusiastas para unirse a nuestro equipo de Servicio al Cliente! Si te desenvuelves bien en un entorno dinámico, disfrutas ayudar a los demás y estás comprometido/a con ofrecer un servicio de primera, ¡este puesto es para ti!

Con nosotros, serás el primer punto de contacto para nuestros clientes, ayudándoles con consultas, resolviendo problemas y garantizando una experiencia sin contratiempos. Buscamos a alguien amable, con excelentes habilidades de comunicación y capacidad para resolver problemas, ya que serán fundamentales para garantizar la satisfacción del cliente.

Rol y Responsabilidades

• Responder rápidamente a las consultas de los clientes por teléfono, correo electrónico y chat en vivo.
• Ayudar a los clientes con información sobre productos, estado de pedidos y consultas generales.
• Resolver quejas de los clientes y escalar problemas según sea necesario.
• Procesar pedidos, devoluciones e intercambios de manera precisa y eficiente.
• Mantener registros de clientes y actualizar la información según sea necesario.
• Colaborar con otros departamentos para garantizar la resolución oportuna de problemas de los clientes.

Lo que Estamos Buscando

• Experiencia previa en servicio al cliente o un campo relacionado es una ventaja.
• Excelentes habilidades de comunicación, tanto verbales como escritas.
• Fuertes habilidades para resolver problemas y atención al detalle.
• Capacidad para realizar múltiples tareas y trabajar en un entorno rápido.
• Actitud positiva y disposición para aprender.
• Dominio de Microsoft Office y software CRM.
• Varolable dominio de inglés.

¿Por Qué Unirte a Nosotros? En Uniter, estamos comprometidos a ofrecer un servicio al cliente excepcional y a crear un entorno de trabajo positivo. Tendrás la oportunidad de trabajar con un equipo de apoyo y tener un impacto significativo en la experiencia de nuestros clientes.

¿Listo para iniciar tu carrera en servicio al cliente? ¡Aplica ahora y únete a un equipo comprometido con la excelencia!

• Nivell d'experiència---
• Tipus de contracteConsultor
• PublicadaNova

REST Office

Cooltra is looking for talent to fill its vacancies in the Customer Service department at the Barcelona Headquarters.

About The Role

As the ideal candidate 🚀 , you will be the most visible face of our service to our customers: answering the need for help, activating new accounts and answering queries and handling complaints.

What You Will Do

• You will be responsible for ensuring valuable and viable solutions for our clients.
• You will communicate with customers via chats and mails.
• You will provide information and solve doubts.
• You will receive and process complaints, analyze the needs from customers and ensure a good service.
  
  

Desired Knowledge, Skills And Abilities

• A proactive, dynamic and resolutive attitude are required for the position.
• Knowledge of English language at native level.
• Knowledge of Spanish to communicate with the rest of the team (B2)
• Communication, stress management and organizational skills.
• Mandatory: be resident in Barcelone.
  
  

What do we offer?

• Multicultural, open-minded and international organization 🌍
• Night shift 🌚 : from 23.00 to 07.00.
• Permanent contract and full time.
• Coffee ☕ and fruits 🍏 in the office.
• Gym and medical insurance with discounts.
• Many offers and discounts thanks to our partners.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteTemporal
• PublicadaNova

Office

# What you'll do

• You will provide assistance to the Booking Manager in receiving, sending, managing and confirming our clients' requests for temporary accommodation from start to finish through our platform.
• You will assist the Suppliers Department in the search and negotiation of suppliers in new destinations.
• You will train new or existing clients in the use and update of Apartool's Management Platform.
• You will be in contact with temporary accommodation suppliers worldwide to offer Apartool's value proposition.
• You will assist the Booking Manager in preparing tailor-made quotations on our platform based on the optimization of apartment allocation.
• You will be the visible face of Apartool and the connection between clients and our network of suppliers with the Apartool Homes seal.
• You will update the apartment portfolio information of the different suppliers on the platform.
  
  

# How we imagine you

• A high level of both verbal and written communication skills.
• Ability to manage and prioritize time to multi-task and to determine the urgency of each assignment.
• Native/Advanced level of written and spoken Spanish, Portuguese & English. Advanced level of German, Arabic, Italian or French will be an asset for our expansion plans.
• You are currently enrolled in a Degree in Tourism, Revenue Management, Public Relations, Marketing and Communication or Business Administration and Management. Possibility of signing an agreement with your university or school.
• Proactiveness and initiative, goal-orientation, management and organizational skills, open-mindedness, resilience, change management capacity, empathy and energy are your day-to-day soft skills.
• Adaptation to an environment of constant transformation and digitization.
  
  

# Why Apartool?

• A diverse, inclusive, and fun international environment
• The opportunity to join a company at the beginning of its growth cycle, building a high-impact business from the ground up by bringing convenience to corporate housing
• Culture of freedom, responsibility, and constructive feedback
• An entrepreneurial environment that encourages innovation
• Open and regular communication about our direction and progress.
• Paid internship
• Free language classes twice a week
• Free coffee & tea every day at any time and beers on Fridays
• After-work gatherings every month and other cool company event
• A lovely office in the center of Barcelona with an amazing terrace
• Flexible work environment & flexible schedule
• Half-day Fridays
  
  

At Apartool, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.

About Us

We are the temporary accommodation management platform for companies that relocate their employees. We simplify temporary corporate accommodation: we make corporate Travel and Mobility Managers’ life easier and help people feel at home wherever they need to travel for work. We want to be the leading platform in Europe and the Middle East. We believe that housing should not limit how, where and when business is done: our mission is to create a global corporate accommodation solution that is indispensable to big companies and desired by relocated employees.

We aim to set new standards in temporary accommodation, comfort and convenience for corporate agencies, relocated personnel and business travelers: no matter the destination or the continent they travel to, our Apartool Homes will always offer the same booking process, through the same unique technology, with the same services and the same payment and cancellation policies. It’s as simple as that.

That’s why we have created a new, modern mode of housing, making it easy to live well, reliably, safely, comfortably and even stylishly, anywhere, anytime.

Join the Apartool team!

At Apartool, our team is what makes us different. Each one of us contributes every day to make this project grow together. Our work is to keep moving forward and to help each other to meet all the goals and challenges that we face everyday as well as to keep the good environment that defines us.

We are looking for a candidate who wants to grow and learn with us, and who is prepared for a constantly changing environment. Your know-how and your ideas are important to us. Do you want to simplify Temporary Corporate Housing with us?

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada2 de maig

Excel Office

Quality Engineer – Customer Service

Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Automotive Lighting & Sensing means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, Marelli Automotive Lighting & Sensing designs, develops and integrates a wide and complete range of top-notch solutions for external automotive lighting systems, as well as innovative sensors to support future ADAS/AD features including LiDAR-sensor technology.

For more information about Automotive Lighting & Sensing division please click on this link.

As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.

About the role:

We are looking for a Quality Engineer Customer Service who will join to Quality department team to be part of the Customer Service, reporting directly to the Customer Service coordinator; this position is based at our manufacturing plant in Llinars del Valles (Valles Oriental).

As a Quality Engineer, you will:

Verify and control the claims coming from customers (OEM's).

You will work in a cross-department to solve problems and find solutions

You will support to QM for quality management in the relationship in front of the customer in particular referring to timing of answers and 8D documentation management.

You will use tools for problem solving and specific customer’s tools.

You will create and follow the customer incidents in a internal Data Base following the Web sites of Customers.

You will establish the communication channels with the customers via email or conference call for the exchange of information.

You will prepare the claim evolution of customers and parts based in the claims received.

You will prepare specific documents, evolution of ppm’s in cutomer side to Create the Process flow chart for the incoming parts.

You will introduce the customer claims related in the Data base and follow the answers.

You will verify of corrective actions introduction.

You will monitor the claimed parts in a proper reporting to our Management about the quality performance.

You will participate in the customer’s Audits at Production Line Plants.

You will support the SQA team.

What you will bring:

To be a part in the decision making.

To be a part of the transversal team.

Learn and growth in a manufacturing environment to contribute on the improvements of our quality levels.

Develop creativity in the assigned projects.

Other skills that we would welcome:

Adequate experiences on production and technologies processes for plastic injection.

Auditor for process verification

Quality Management

Office programs. Excel, Access

English language and Spanish. Also valued German / French / Italian

Excellent reactivity, problem solving, 8D methodology

What's on offer:

Yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.

In onboarding and further training that will set you up with Marelli's speed.

Flexible work model, helping you to achieve work-life balance.

Take the next step:

Together, we will drive the world towards a safer, greener, and better-connected future.

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Automotive Lighting & Sensing business?

Talk to us! To apply, submit your application.

About us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world. Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.

Connect with us on LinkedIn and learn more about Marelli at www.marelli.com

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada2 de maig

Trabajo en equipo Capacidad de análisis Satisfacción del cliente Retención de clientes Tecnología de viajes API

Company Description

At Fastpayhotels-Zinantis, our mission is to evolve the current relationship between hotels and travel agencies by offering a valuable distribution platform that makes it easier for hotels to give the best rates and availability to agents through our technologies.

We are a fast-moving company, highly motivated to create the next generation hotel distribution business. We love what we do, we aim to be different and thrive to create new technologies to solve complex problems.

We are revolutionizing the distribution hotels and travel agencies collaborate.

Role Description

As the Customer Success Senior Manager, you will play a pivotal role in collaborating with the COO to drive business growth and ensure the seamless day-to-day operations of the company. This position demands a strategic thinker, an adept leader, and a proactive problem-solver who can navigate the complexities of a dynamic business environment. This is a full-time permanent role based Palma de Mallorca, Spain, reporting to the COO.

1. Customer Success Management

• Establish sales plan with customers according to their need.
• Understand and document customer specific tech and apis.
• Perform up-selling on accounts.
• Establish frequent communication on company to drive growth.

2. Operational Excellence

• Oversee the day-to-day operations on customers, ensuring efficiency, productivity, and adherence to quality standards.
• Collaborate with department heads to streamline processes, optimize resources, and improve overall organizational effectiveness.
• Establish and monitor key performance indicators (KPIs) to measure and enhance operational performance.

3. New business implementation

• Ensure frictionless process of customer onboarding.
• Establish business relationships with customers.
• Follow-up on recent implementation to ensure a planification of optimization.

4. Team Management

• Lead the demand team its in results, processes and optimization of accounts.
• Provide insights and recommendations to enhance business performance.
• Drive the development and implementation of key initiatives to maximize growth opportunities.

5. Reporting to high management

• Establish pipelines and reports to high management to ensure production control and coordination with relevant departments.
• Participate in strategic planning for new business and products.

Skills Required

• Strong strategic thinking and decision-making abilities.
• Excellent organizational and project management skills.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to lead and inspire teams.
• Proactive problem-solving and critical-thinking skills.
• Industry knowledge and understanding of market trends.
• Understanding of API or any tech experience is a plus.
• Experience in Tour Operations is a plus.

Education

• Bachelor´s degree in Business Administration, Management or a relevant field, Advanced degree (MBA) is a plus.
• Fluency in English and Spanish any additional languages is a plus.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada30 d’abr.

REST Office

Cooltra is looking for talent to fill its vacancies in the Customer Service department at the Barcelona Headquarters.

About the role

As the ideal candidate 🚀 , you will be the most visible face of our service to our customers: answering the need for help, activating new accounts and answering queries and handling complaints.

What you will do

• You will be responsible for ensuring valuable and viable solutions for our clients.
• You will communicate with customers via chats and mails.
• You will provide information and solve doubts.
• You will receive and process complaints, analyze the needs from customers and ensure a good service.

Desired knowledge, skills and abilities

• A proactive, dynamic and resolutive attitude are required for the position.
• Knowledge of English language at native level.
• Knowledge of Spanish to communicate with the rest of the team (B2)
• Communication, stress management and organizational skills.
• Mandatory: be resident in Barcelone.

What do we offer?

• Multicultural, open-minded and international organization 🌍
• Night shift 🌚 : from 23.00 to 07.00.
• Permanent contract and full time.
• Coffee ☕ and fruits 🍏 in the office.
• Gym and medical insurance with discounts.
• Many offers and discounts thanks to our partners.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada30 d’abr.

SaaS Office

Blip es una empresa brasileña de tecnología que llega a México y España para trabajar en el mercado local en conjunto con nuestros socios comerciales como Apple, Google y Meta.

Para ayudarnos en esta aventura, buscamos profesionales de servicio al cliente apasionados y orientados a resultados que nos ayuden en la retención y satisfacción del cliente, garantizando el éxito de sus proyectos.

CSM

Como Customer Success Manager en Blip, serás la persona responsable de acompañar al cliente en toda la jornada, garantizando una adopción de los servicios contratados, donde se muestre un verdadero valor para nuestros clientes, garantizando así su satisfacción para lograr una retención y fidelización. También serás el punto de contacto para temas clave que garanticen su operación con BLIP.

¡Únete a nosotros en esta aventura!

Principales responsabilidades

• Entender las necesidades y objetivos del cliente, para garantizar el cumplimiento de las mismas.
• Ayudar a impulsar un rápido retorno de la inversión en la solución de Blip para el cliente.
• Crear relaciones a largo plazo con los stakeholders principales
• Realizar reuniones programadas regularmente con las partes interesadas clave para garantizar que se cumplan los objetivos del cliente.
• Asegurar la satisfacción del cliente.
• Monitorear el Customer Healthscore del cliente
• Organizar y coordinar internamente los recursos para cumplir con las expectativas del cliente y sus KPI´s.
• Mantener una comunicación asertiva y constante con el cliente para lograr asegurar de que los contactos actúen como defensores de Blip a lo interno de su organización.
• Comunicar los comentarios e ideas de los clientes que pueden ser una mejora o tendencia al equipo de producto, para que este pueda analizar la estandarización para los demás clientes.
• Impulsar la participación del cliente y la asistencia a eventos / seminarios web relacionados con el negocio u otras actividades.

¿Qué esperamos del CSM?

• Experiencia en atención a clientes empresariales
• Experiencia comercial o como ejecutivo de cuentas
• Experiencia en servicios digitales y/o SaaS
• Experiencia en la retención de los clientes
• Acelerar la adopción y garantizar el correcto funcionamiento y entendimiento de la solución.
• Capacidad de autoaprendizaje

Hará una diferencia si tienes

• Experiencia en el mercado/industria digital.
• Experiencia en gestión de cuentas.
• Conocimiento de la herramienta Hubspot.
• Idioma Inglés o Portugues.
• + 5 años de experiencia. (comercial atendiendo cunetas B2B o CS)

Skills:

• Resolución de Problemas
• Análisis e interpretación de datos
• Empatía y Orientación al Cliente
• Habilidades de Comunicación
• Trabajo en equipo
• Negociación y habilidades comerciales
• Orientado en resultados
• Gestión de Proyectos

Te ofrecemos:

• Sueldo competitivo
• Bono trimestral
• Horario flexible.
• Trabajo híbrido (presencial/home office)
• Excelente ambiente de trabajo

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada30 d’abr.

SaaS

Descripción de la empresa

Docplanner es el marketplace líder mundial para médicos y pacientes, que permite reservar y gestionar consultas médicas (modelo SaaS). Somos líderes en 13 países, creando una herramienta para más de 130k médicos activos. Además, 80 millones de pacientes únicos visitan nuestro sitio web cada mes. El mes pasado, se reservaron 7,5 millones de visitas médicas en nuestro sitio web. Tenemos 8 oficinas en todo el mundo y nuestro equipo está formado por más de 2000 personas. Está respaldada por los principales fondos de capital riesgo, como Point Nine Capital, Goldman Sachs Private Capital y One Peak Partners, que han recaudado un total de 130 millones de euros hasta la fecha.

Nuestra misión es “Hacer la experiencia de la salud mas humana”.

Doctoralia se fundó en 2007 en España. Nuestro equipo cuenta hoy con más de 300 personas en España

Descripción del empleo

¿Cuáles serán tus responsabilidades?

• Retención telefónica de clientes que han solicitado la baja (Churn profile + web).
• Asesoramiento a clientes con el objetivo de ofrecerles los productos y servicios ajustándolos a sus necesidades (Upsells y Cross-sells).
• Ofrecer soluciones que garanticen la seguridad y continuidad del cliente. (Seguimiento de retención y acción Renewals).
• Entender necesidades del cliente y cómo solucionarlas con nuestro producto.
• Gestionar y solucionar incidencias en coordinación con el equipo de Soporte.
• Asegurar que el cliente utilice las herramientas/ active servicios necesarios para obtener los resultados.
• Recoger feedback de clientes para mejoras del servicio.
  
  

Requisitos

• Persona proactiva, curiosa, persistente y con espíritu de superación.
• 2+ años de experiencia laboral (Preferentemente en posiciones de Customer Success o Sales)
• Valorable experiencia previa en Call Center y/o recepción médica.
• Excelentes habilidades de comunicación, negociación y autonomía.
• Capacidad de crear confianza con diferentes niveles de especialistas y gerentes en una organización.
• Atención al detalle.
• Orientación al cliente y a consecución de objetivos.
• Nivel nativo/alto de Español.
  
  

Información adicional

Te ofrecemos:

• Salario competitivo y adecuado a tu experiencia.
• Lo más importante: un equipo increíble que te acogerá y te apoyará en el camino
• ⚕️ Seguro médico privado
• Día de cumpleaños libre para pasar el día con tus seres queridos!
• Acceso a cientos de gimnasios por una cuota simbólica en colaboración con Andjoy.
• Clases de inglés gratuitas
• Plan de opciones sobre acciones después de 6 meses trabajando con nosotros.
• Modalidad híbrida con presencia minima de 1 día a la semana desde nuestras oficinas de Barcelona.
  
  

_ _ _ _ _ _ _ _ _ _ _ _

Responsable: DOCTORALIA INTERNET, S.L Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.

Legitimación: base legal de interés legítimo.

Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.

Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.