Ofertes d'ocupació per a Reservas de ocio

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de juny

Inglés Español Resolución de problemas Alemán Comunicación Gestión de reservas Reservas hoteleras Recepción Experiencia del huésped Reservas de ocio Cloud Coumputing

WHEN COMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIR

Step into our vibrant Bikini Island & Mountain Hotels world, where laid-back island vibes, meet the adventurous escape of the mountains. With 2 unique properties on Mallorca – Bikini Hotel Port de Sóller and Bikini Hotel Es Trenc– we are all about creating unforgettable experiences that go beyond the ordinary. We blend dedicated and reliable professionalism with a mix of music, design, nature, movement, the passion for food & drinks and individualized service to provide our guests with more than just a stay – it`s an exceptional journey. Ready to join our dynamic team of hospitality lovers as Reservations Agent?

WHAT’S WAITING FOR YOU?

• By the founders of 25hours Hotels: creating exceptional and fun experiences, by blending professionalism and pushing beyond limits
• Design Hotels in vibrant & dynamic atmospheres
• Everyone is welcome, embracing individuality, unique personalities, and creativity
• 5 working days/week with digital reporting of working hours
• Long season duration of up to 8 months/season with high occupancies. Always be in action…
• …yet time to relax. Depending on capacity you are advised to take vacation days also during the summer season.
• Want to explore the world? Benefit from friends' rates in partner hotels and discounts in many NENI restaurants
• Welcome to our Bikini world: opportunities for professional growth and development

WHAT`S IN YOUR LUGGAGE?

• Experience in the reservations department (individual & groups)
• Experience in answering calls and e-mails ensuring the best guest experience 
• Experience with Opera Cloud is highly valuable
• Open minded team-player with hands-on mentality
• Strong communicator with excellent (self-) organizational skills
• Fluent in English, good Spanish knowledge & German knowledge is a plus

WHAT’S YOUR JOB ABOUT?

• Ensure smooth and seamless reservations processes together with the team
• Send booking confirmations, modifications and cancellations for Bikini Hotel Port de Sóller & Bikini Hotel Es Trenc
• Enter manual bookings into Opera Cloud, filling in guest- and reservation profiles accurately
• Maintaining guest-and reservations data base
• In charge of checking OTA & TA reservations received through the Channel Manager
• Prepare and send payment links according to Rate Code, send follow-ups if payment deadlines are missed
• Handle all incoming individual, Yoga and Group inquiries (by phone or e-mail)
• Stay cool – be organized and mindful about each task: sending the 5th modification, answering repetitive questions, adding Traces, Notes and Alerts…
• Be informed about seasonal packages and special promotions and share the information with your team members and management proactively
• Reporting directly to Reservations and Revenue Manager; in their absence to Rooms Operations Manager

Do you want to become a Bikini ambassador? Apply with your CV including a letter or even better video of motivation and your salary expectations. We are looking forward to all applications and remain for all questions that may arise: [email protected]