No et perdis res!
Uneix-te a la comunitat de wijobs i rep per email les millors ofertes d'ocupació
Mai no compartirem el teu email amb ningú i no t'enviarem correu brossa
Subscriu-te araTransport i Logística
1.021Comercial i Vendes
903Informàtica i IT
897Administració i Secretariat
667Desenvolupament de Programari
454Veure més categories
Comerç i Venda al Detall
445Educació i Formació
416Enginyeria i Mecànica
372Dret i Legal
342Indústria Manufacturera
296Màrqueting i Negoci
259Disseny i Usabilitat
215Instal·lació i Manteniment
212Sanitat i Salut
179Publicitat i Comunicació
118Construcció
111Art, Moda i Disseny
109Hostaleria
99Arts i Oficis
91Recursos Humans
69Comptabilitat i Finances
67Atenció al client
59Immobiliària
55Cures i Serveis Personals
51Turisme i Entreteniment
50Alimentació
46Seguretat
46Producte
38Banca
24Farmacèutica
24Social i Voluntariat
22Energia i Mineria
10Telecomunicacions
4Assegurances
3Esport i Entrenament
1Agricultura
0Ciència i Investigació
0Editorial i Mitjans
0Atento
Madrid, ES
Junior Strategy/ Presales Consultant
Atento · Madrid, ES
.
About us:
Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.
About the job:
As a Junior CX Strategy Consultant, you will support the development of customer experience strategies that align with client business goals. You will assist in market research, data analysis, and preparation of business cases to drive customer-centric transformation. Working closely with senior consultants and cross-functional teams, you will contribute to strategic recommendations and help implement innovative CX solutions.
Key Responsibilities:
- Research & Analysis: Support market research, customer insights gathering, and competitive benchmarking.
- Strategy Support: Assist in developing CX recommendations based on data analysis and industry best practices.
- Business Case Preparation: Contribute to ROI analyses and strategic justifications for CX initiatives.
- Client Engagement Support: Help prepare workshop materials, document insights, and assist in client presentations.
- Collaboration: Work with internal teams (design, technology) to align CX strategies with execution plans.
Key Responsibilities:
- Research & Analysis: Support market research, customer insights gathering, and competitive benchmarking.
- Strategy Support: Assist in developing CX recommendations based on data analysis and industry best practices.
- Business Case Preparation: Contribute to ROI analyses and strategic justifications for CX initiatives.
- Client Engagement Support: Help prepare workshop materials, document insights, and assist in client presentations.
- Collaboration: Work with internal teams (design, technology) to align CX strategies with execution plans.
What we offer:
- Exciting opportunity to build the latest tech solutions for the biggest companies in the world
- Permanent Contract
- Full time job with hybrid model
- Flexible schedule
- Career Opportunities
If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you! 🚀✨
At Atento you find more than what you are looking for!