Ofertes d'ocupació a Gucci

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 de juny

Summary

Job Description

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

• Serve customers accordingly with Gucci selling ceremony
• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
• Guarantee cross and up-selling for all product categories
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Contribute to manage the visual display of the products in accordance with Gucci visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Ensure the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Gucci standards and policies
  
  

• Proven experience in a similar role within fashion retail companies
• Proven ability to drive and exceed individual and store result
• Deep passion for fashion and luxury
• Excellent commercial awareness and customers attitude
• High flexibility and ability to adapt to different customers
• Team-player mentality
• Strong communication skills
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge
• Fluent in Spanish and English
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada11 de juny

Agile

Summary

Job Description

The Store Trainer will be responsible for effectively delivering and executing all training projects in their area of responsibility. This role will coach and facilitate in-store, one-to-one, and classroom Business Trainings (Face2Face and virtual). This position will be accountable for influencing business results through effective delivery of training, onboarding, and coaching.

Key Accountabilities & Responsibilities

The Store Trainer will manage the training activities for their specifically assigned scope of work.
The primary training activities will include:

DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture

CONSULTANT
o Be the “Training Expert ” and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs

PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales

COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level

SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to “read” customers and uncover needs

o Ability to transfer selling skills and techniques
o Experienced in product storytelling

CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends

PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends

STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities

COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Functional requirements

• Min. 5 yrs. in the Retail Industry (ideally including Retail shop floor background)
• Previous experience in training departments and/or in roles where training and developing others was part of the job mission
• Influencing skills
• Project Management
• Familiar working with the store environment
• Strong Retail Business Orientation
• Knowledge of adult learning techniques
• Proven experience of presentation and people development
• Experience in Digital Learning
• Good analytics approach
• International experience and Strong cultural sensitivity
• Fluency in English and Spanish; knowledge of other languages is appreciated.
• Well spoken, agile approach, can do attitude and high teamwork skills
  
  

• (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
• (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
• (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act