Ofertes d'ocupació a International SOS

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

. Cloud Coumputing Salesforce

About The Role

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world.

The role of the Account Manager is to administer the renewal of small to medium sized existing client accounts. They will ensure that renewals are completed on time and ensure sales KPIs are met in line with renewal targets and KPI goals.

Key Responsibilities

Renewal monitoring and execution

• Manage onboarding and operational implementation of new clients for designated clients and as per defined process
• Effectively managing a predefined list of existing accounts to ensure 100% renewal is achieved
• Monitor and respond to inbound enquiries from clients as assigned within a 2 day SLA
• Prepare renewal quotes through CPQ for the customer
• Deliver renewal quote to client once approved by management in CPQ
• Prepare the renewal documentation when exceptions are received
• Make outbound calls to clients to follow up on Subdecs when not received or to clarify information received on Sub Dec
• Negotiate pricing for clients objecting price with assistance from Manager
• Make administrative updates to Salesforce as and when required to ensure data integrity and compliance
• Ensure accurate billing of renewed program and in a timely manner
• Review and understand contract terms and conditions, work with finance and legal Commercial Services teams to ensure contracts are compliant and assist managing contractual documentation
• Interact directly with customers regarding renewals based on a live call schedule
  
  

• Work on the building of a reporting base to analyse the utilisation and onboarding data
• Monitor client engagement, onboarding and utilisation to assess account health
• Prepare client communication to increase productivity on client response
• Make outbound calls to clients to seek any questions they had about a client engagement report
• Interact directly with customers regarding account health based on a live call schedule to mitigate risks
• Proactive engage with clients based on process monitoring to ensure the good implementation and engagement from clients
• Interact and be the face of International SOS to any client enquiries or complaint
• Interact with internal teams on supporting internal processes: operational updates, cash collection, etc.
• Identify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request.
  
  

• General understanding of sales renewal process, or similar activity
• General understanding of managing and following process
• Excellent analytical skills to drive utilisation and identify risks and apply the required measures
• Proficient in most Microsoft Tools.
• Affinity to work in international and multi-cultural environment with good English, Spanish and French written & verbal communication skills, and interpersonal skills
  
  

• Sense of ownership, urgency, and self-motivation.
• Able to work with a team
• Able to take ownership of a process
• Prioritization skills
• Good business understanding of the sales cycle
• Organized, methodical, yet flexible and adaptable
• Strong attention to detail
• Communication and interpersonal skills to be able to liaise internally or externally
• Customer focus
  
  

• Business / admin / customer service experience would be appreciated
  
  

• Experience in a service industry.
• Experience working with CRM tools and administrative data bases such as salesforce or service cloud.
  
  

• Bachelor’s Degree is preferred
  
  

• Ability to communicate (orally and verbally) in English, French and Spanish
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada30 de juny

. Office

International SOS is the world leader in medical and security assistance. Our 13,000 employees in more than 90 countries make a difference in the lives of our customers, members and patients. Our international presence, experience of both health and political crises and knowledge of the field are our main assets.

We are looking for a Security Specialist to join our office in Madrid.

Main missions

Security Operations

• Provide quality security briefings and advice, by email and/or telephone, according to customer requests;
• Provide and coordinate the implementation of security assistance when needed;
• Work in close collaboration with the assistance platform and International SOS security offices around the world;
• Contribute to the production of the weekly analytical reports and thematic reports intended for our Spanish-speaking clients;
• Escalate any security issue or disruptive event that may impact Spanish-speaking customers;
  
  

• In conjunction with the Security Manager and other Security leadership members, support the operational team and provide appropriate advice to customers in the event of a security crisis;
• Prepare internal communication media;
• Work in conjunction with security offices.
  
  

• Deliver independently or in pairs – security risk awareness sessions for our customers;
• Work closely with the sales team in case of complex customer requests and / or consulting opportunities;
• Participate in Marketing events and webinars.
  
  

• Graduate of a master’s degree in international relations or equivalent (Political Science etc.)
• A first successful experience in the field of security, assistance or analysis is required (military, police, government, NGO...)
• Demonstrated interest in international affairs and security
• Ability to work under pressure, to be versatile and proactive
• Very good analytical and synthesis skills
• Excellent writing skills in Spanish and English – A third language is a plus
• Very good oral communication
• Start date : August 17
• Sarting salary: 28 - 30K€ per year