Ofertes d'ocupació a MALT

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Teletreball Excel Office

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently
  
  
  
  

• Management of the Order to Cash activity
• Proactively manage the invoicing process for our various large enterprise accounts
• Receive purchase orders from customers, ensure the correct link with projects and monitor their consumption in order to anticipate over-consumption
• Ensure that invoices are timely, accurate and complete, in line with our model and customer expectations
• Collaborate with other departments to ensure billing accuracy: Accounting, Sales, Legal
• Manage customer support on issues relating to purchase orders, invoicing/payment and management of specific manual generated invoicing
• Reconciliation of customer payments and cash collection of payment notices
• Collecting invoices due and overdue and ensuring that payment deadlines are met
• Innovation / Process automation
• Identifying and reporting bottlenecks in current financial processes that cause friction on the customer/receivables side in order to reduce manual tasks with little added value (managing invoices/credit notes, sending invoices manually, etc.)
  
  
  
  

• First experience with operational finance topics ideally in a startup / B2B platform environment
• Rigorous, autonomous and highly organized
• Positive and constructive attitude
• Creative approach to problem solving
• Strong Excel skills and planning and organizational skills
• Bilingual-level Spanish speaker and professional level in English, and comfortable in an international, English-speaking environment
• Motivated to join a project that will revolutionize the Future of Work!
  
  
  
  

• First call with our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
• Interview with your future manager, Stefan (Client Operations Team Lead), to delve into your experience and the specifics of the role. (45-60 minutes)
• Business case to complete on-site and present to a panel of Finance leaders
• Final interview with our CFO Benoit to discuss Malt’s long-term vision
  
  
  
  

• Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris
• Equity: Every Malter is entitled to stock options
• Cobee flex benefits
• Premium healthcare coverage: Alan
• Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave
• Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
• Remote work: Hybrid remote policy
• Annual team building events
  
  
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de set.

Office ITIL

This position is part of the Onsite Client Services team responsible for local and onsite user support, training, and project delivery. Offer advanced technical support on IT platforms, as a 2nd-level contact, following Global IT Operations protocols.
In addition, this role includes key responsibilities aligned with a centralized global shared service desk, such as:
· Handling service requests and incidents via multiple channels: in-person, email, and live Zoom meetings.
· Providing concierge services specifically for executives.
· Handling request queues and interacting with business users daily to resolve issues.
· Facilitating IT inductions for new hires to ensure timely access and IT knowledge onboarding.
The role requires IT Systems Engineering skills to diagnose and resolve end-user issues, seek infrastructure and application anomalies, and support remote technical assistance.
Key priorities include:
· Build and maintain strong relationships with Aristocrat internal customers and the Global Aristocrat IT team.
· Provide professional, high-quality customer service with a strong emphasis on customer experience and de-escalation.
· Perform duties efficiently in a fast-paced, team-oriented environment, prioritizing and managing time and projects.
· Provide 2nd-level onsite support including device builds, rebuilds, backups, deployments, and technology refreshes.
· Provide concierge IT support services for executives.
· Facilitate IT inductions for new hires and assist with IT onboarding processes.
· Review and update internal knowledge base articles to ensure accuracy and fill documentation gaps.
· Build, update, raise, and close incidents and service requests using the ticketing system (ITSM).
· Develop and detail technical processes and procedures to support continuous improvement.
· Perform administration of user accounts in Active Directory and other business systems.
· Support use of local and remote video conferencing and other tools, including Zoom.
· Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.
· Participate in teams for system setup, testing, and deployment of new technologies.
· Work in alignment to security and infrastructure guidelines and protocols.
· Assist regional leads and managers with IT projects and initiatives as needed.
· Accurately maintain asset records for assignments, repairs, and maintenance.

About You
· Experience & Qualifications:
o Strong emphasis on delivering excellent customer experience and effective de-escalation.
o Emphasizing collaboration, with good communication and interpersonal skills.
o Ability to rapidly adapt to shifting priorities and work independently.
o Shown focus on continual process improvement.
o Ability to run multiple tasks in a fast-paced technical environment.


· Technical Skills:
o Broad technical knowledge across Microsoft, Citrix, Cisco, LAN & WAN technologies.
o Experience with Office 365, Windows support, and remote technical support tools including Zoom and other video conferencing platforms.
o Familiarity with ITSM, issue tracking, and asset management tools.
o Knowledge of collaboration tools such as Lifesize, Polycom, and LG.
o Experience with Active Directory and user account administration.
o Mobile Device Management experience is advantageous.
o Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.
o Experience supporting Google Workspace (G Suite) is beneficial.
· Physical, Mental and Environmental Demands:
o 100% working from the office. Occasional traveling to other company sites.
o Primarily office/production setting with manual dexterity and some domestic travel.
o Ability to lift and move equipment as required, including heavy lifting and pushing/pulling carts (up to 140 pounds).

*Why Aristocrat?*
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

* World Leader in Gaming Entertainment

* Robust benefits package

* Global career opportunities

*Our Values*

* All about the Player

* Talent Unleashed

* Collective Brilliance

* Good Business Good Citizen

*Travel Expectations*
None*Additional Information*
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.