Ofertes d'ocupació a MTS Globe

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Office

We are seeking an Operations Analyst for our Operations team within the Shared Service Centre in Palma.

The purpose of this role is to monitor, support and report on the performance and quality of Opreations with a specific focus on Transfers and the related processes, to optimize the service levels provided to our clients.

Furthermore, to support the users in the applicable destination offices who are responsible for Transfer Management and ensure that they have all relevant information tools and information to effectively set up and manage their operations in an optimized way.

Reporting to the Head of Operations, your main responsibilities will be:

• Advise users in the destinations on the best practices and system functionality related to Transfers
• Work with vehicle tracking applications to ensure that GPS data is available for all services
• Support the IT teams involved in integrations with transfer providers and tour operators
• Monitor and report on the data related to the quality and overall performance of our transfers
• Work with our Business Intelligence team to enhance these reporting tools
• Support colleagues within the Business Workflow team on ad-hoc basis
• Contribute towards the design, development and testing of system enhancements
  
  
  

• University degree in related business fields.
• Experience in analytical roles and / or transfer departments.
• IT affinity and a good knowledge of Microsoft Office products.
• High level of English (written and spoken).
• Hands-on, team player; with the ability to build strong working relationships with the stakeholders across different departments.
• Attention to detail; ability to understand relevant aspects of the business.
• Excellent communications skills and proactive attitude.
• Results-oriented and self-organized working style.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Excel Outlook

We are looking for a Booking Agent to join our incoming agency in Tenerife to reinforce our team for next season. As Booking agent, you will be responsible for the booking management, stop sales, allotment control and following up the booking in our destination. If you enjoy managing bookings and ensuring a high quality of service, we are waiting to meet you.

Main responsibilities:

• Booking management in our destination
• Contract loading
• Management of notifications and special requests
• Manage stop sales and allotment control
• Daily follow-up of bookings
• Control of the average price per booking and the percentage of occupation in the destination
• Be in contact with TTOO and hoteliers
• Manage incidents and complaints
  
  
  

• Experience of 2 years in similar position
• High level of English, other languages will be a plus
• Tourism studies or related fields
• Good knowledge of Tenerife as a destination
• Good knowledge of Excel and Outlook