Ofertes d'ocupació a Nobu Hotel Barcelona

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

REST

Nobu Hotel Barcelona, designed by David Rockwell, is an iconic 23 story building with 360-degree views over the city all the way to the Mediterranean. It is centrally located in the Sants-Montjuic district, close to the historical center, popular museums and shopping.

259 spacious guestrooms and suites with panoramic windows feature cutting-edge technology, complimentary espresso and tea and Natura Bisse amenities.

Nobu restaurant, complete with its signature sushi bar, lounge and private dining room, boasts unmatched views from the top floor. Kozara and terrace offer light bites. The Spa has steam, sauna, an indoor pool and a fitness center.

Essential Functions

· Operate telephone switchboard station to answer telephone calls.

· Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls.

Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.

· Answer, record, and process all guest calls, requests, questions, or concerns.

· Receive, record, and relay messages accurately, completely, and legibly.

· Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction.

· Coordinate with HSK all the “lost” items that the guests asked for.

· Provide information to guests about room features, property amenities, and local areas of interest.

· Assist guests with accessing the internet.

· Answer guest emails.

· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.)

· Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note.

· Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.

· Review guest arrival lists to offer a warm greeting.

· Attend to distinguished visitors (such as VIPs) and respond to their questions.

· Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions)

· Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages)

· Address customer complaints and, if necessary, escalate them.

What can we offer you?

• Permanent Contract
• Competitive Salary
• Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality 🚀
• If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values ❤️
• At Nobu Hotel Barcelona, the well-being of our employees is a priority. Enjoy free yoga classes, gym discounts and maintain a mindful and balanced diet with the best buffet-style staff dining room
• Additionally, we offer free psychological support and nutrition content for all our employees

If you share our vision and want to be part of a team committed to excellence, we would love to meet you!