Ofertes d'ocupació a Nobu Hotel Barcelona

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada23 de nov.

. Office

Job Summary

The Housekeeping Office Coordinator will support the housekeeping operations of the Nobu Hotel, ensuring efficient communication and organization within the department. This role involves administrative duties, coordination between different departments, and assisting in the overall cleanliness and upkeep of the hotel. The coordinator will gain first-hand experience in managing housekeeping operations while embracing the Nobu culture.

Essential Functions

• Learn all aspects of the housekeeping department and its interaction with other hotel operations.
• Maintain accurate records of room status, housekeeping assignments, and maintenance requests.
• Coordinate and communicate effectively with housekeeping staff, front office, GE and maintenance teams.
• Assist with inventory management, including ordering and tracking of housekeeping supplies.
• Ensure guest requests and special accommodations are fulfilled promptly.
• Monitor lost and found procedures and ensure proper documentation.
• Assist in the onboarding and training of new housekeeping team members.
• Handle guest inquiries and efficiently resolve housekeeping-related incidents.
  
  

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada23 de nov.

.

Job Summary

The Spa Receptionist Trainee will support the daily operations of the spa at Nobu Hotel Barcelona, ensuring efficient communication and delivering an exceptional guest experience. This role involves administrative tasks, coordination with various departments, and assisting in the smooth operation of the spa. The trainee will gain hands-on experience in spa reception while embracing the Nobu culture.

Essential Functions

• Learn all aspects of spa reception and its interaction with other hotel departments.
• Greet and assist guests in a professional and welcoming manner.
• Manage spa reservations, cancellations, and scheduling changes.
• Maintain accurate records of appointments, guest preferences, and spa treatments.
• Coordinate with therapists, housekeeping, and front desk teams to ensure smooth operations.
• Assist with inventory management, including spa products and supplies.
• Ensure guest requests and special accommodations are handled promptly.
• Handle guest inquiries and efficiently resolve any spa-related issues.
• Support in the onboarding and training of new spa team members.
• Learn all aspects of our Brand Standard Service and comply with all requirements.
  
  

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada22 de nov.

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Job Summary

In this role, the Food and Beverage Trainee will be able to fully experience the various F&B outlets and event operations of Nobu Hotel Barcelona with a hands-on approach. After completing this program, the intern will have learned the operations behind a professional food and beverage department and will be fully immersed in the Nobu culture.

Essential Functions

Displays a friendly and professional attitude at all times.

Ensures alignment with the Nobu culture and Nobu operational standards.

Maintains a good professional appearance complying with hotel’s grooming and uniform standards and behaves in a mature and proficient manner in and out of the workplace.

Respects schedules and timeliness while being flexible based on business needs.

Monitors and maintains cleanliness and working condition of departmental equipment, supplies and work areas.

Learns and follows safety standards and emergency procedures.

Promotes positive relations with guests, vendors and employees alike.

Always promotes a can-do attitude to any guest requests and recognize that guest service and attention to detail is your top priority.

Performs all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Other Duties

Learn Nobu cuisine (different menus, ingredients for key Nobu dishes, cooking styles, etc) in order to flawlessly explain it to guests as needed.

Learn floor plans of each outlet.

Learn and execute shift opening and closing procedures.

Prepare back and front of house areas for service.

Provide service to guests in all aspects of food and beverage, including breakfast, lunch, dinner and events following Nobu standards.

Provide a genuine greeting “Good afternoon/evening and welcome to Nobu or Irasshaimase”, and upon departure, thank them providing them with a genuine farewell.

Attend and participate in all departmental meetings, training sessions and other information meetings as and when requested to do so.

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada22 de nov.

. Office

Job Summary

Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.

Essential Functions

• Support the Guest Services team in maintaining and improving the quality of the guest experience.
• Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff.
• Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
• Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
• Assist in maintaining the cleanliness and organization of assigned work areas.
• Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
• Follow departmental policies and procedures in accordance with hotel standards.
• Support in ensuring the lobby area remains attended and welcoming at all times.
• Help protect guests’ belongings and hotel property by following security guidelines.
• Assist in keeping accurate records of guest room keys issued to bell staff.
• Participate in on-the-job learning and training sessions to understand hotel operations and service standards.
• Respond to guest requests accurately, promptly, and courteously.
• Observe and anticipate guests’ needs, responding proactively under supervision.
• Help record relevant information in the daily logbook.
• Assist in transporting guest luggage upon arrival, during room changes, and at departure.
• Learn to correctly label, store, and retrieve luggage from the storage area.
• Observe and assist in explaining hotel fire and safety procedures to guests.
• Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry.
• Remain attentive and professional at the assigned station, maintaining proper posture and presentation.
  
  

• Support and asisst the Front office team.
• Foster positive working relationships with other departments.
• Maintain and improve the quality of all public areas.

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada22 de nov.

. Office

Job Summary

The Front Office trainee will be able to fully experience the front services of the Nobu Hotel Barcelona with a hands-on approach. After completing this program, the trainee will have learned how a real front services operation is managed with first-hand experience and will be fully immersed in the Nobu culture.

Essential Functions

• Learn all aspects of the Nobu hotel Barcelona and all pertaining points of interest of the destination.
• Learn hotel room categories and basic information on outlets menus.
• Learn and perform all technical aspects of front services: how to check in/ check out guests, do rooms move, upsell rooms, allocate rooms, balance inventory, deliver luggage and packages, handling dining transfer reservations, etc.
• Learn and execute shift opening and closing procedures.
• Collect guest preferences and prepare for all VIP arrivals.
• Learn how to handle and efficiently resolve guest incidents and internal breakdowns.