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0IT Support Engineer (Backfill)
25 de marçTECEZE
Madrid, ES
IT Support Engineer (Backfill)
TECEZE · Madrid, ES
. Office
Job Description: IT Support Engineer
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
- Inventory management
- Imaging of Laptops & Desktops
- Printer Management
- Assistance in fixing issues for Conference room and working with Vendor for room setup
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
- Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
- L1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labelling Racks & devices
- Server mounting/movement
- Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
IT / H&F support Specialist
19 de marçTECEZE
València, ES
IT / H&F support Specialist
TECEZE · València, ES
. Office
Job Title: H&F Network Support Engineer
Site Details:
Site Name: Spain - ES - Valencia
Address: AVDA. DEL CID 85, 46014
Date: 17th March 2026
Time: 09:00
SOW:
- Must carry laptop, console cable, and basic networking tools.
- Experience with Wi-Fi and LAN troubleshooting.
Scope of Work:
1. Site Readiness Survey – 1NET Project
- Conduct site readiness survey for the 1NET project.
- Assess site infrastructure similar to surveys completed for India sites.
- Verify network rack setup and installed devices.
2. Network Connectivity Issue Assessment
- Investigate reported network connectivity issues.
- Check Access Points and Switches for proper functionality.
- Verify overall network infrastructure health.
3. Wi-Fi & LAN Testing
- Connect to PR_CORP Wi-Fi SSID.
- Perform continuous ping test to 8.8.8.8 while walking through the office.
- Conduct Microsoft Teams video call test with the remote network team while moving around the office.
Additional Activities
- Verify all Access Points are powered and operational.
- Inspect network rack and installed devices.
- Coordinate with L2 / Service Desk team for a corporate laptop if required.
- Work with the remote network team during testing and survey activities.