Posizione

About Christian Dior Couture

House of Dreams, House of Talents

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

• The Little Dictionary of Fashion
• Published in English as Talking About Fashion
  
  

Responsabilità del lavoro

YOUR IMPACT

Directly reporting to the Store Director and to the Deputy Store Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment.

The CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.

Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.

He/she will receive advanced training by HQ and participate to punctual seminars.

Missions Description - Daily Tasks

• Clients database: assure the accuracy of the database (correct information).
• Follow-up actions: pursue and coordinate the team on follow-ups on clients (clients that purchased the previous day, walk-in clients, birthdays)
  
  

Specific CRM actions

• Events and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results.
• OTOs campaigns: organize and follow the OTOs campaigns in store.
• Clients’ treatments: responsible for clients’ targeting, invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives.
• Gifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).
• Support the team in offering a high-end service in store (VIP room experience)
• Develop and retain partnerships for recruiting.
• Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)
  
  

Profilo

What You Can Bring

• Knowledge of basic IT (Office)
• Product sensitivity and retail understanding
• Relative flair and imagination
• Analytical Skills
• Good knowledge of Boutique business activity
• Luxury sensitivity
• Relationship Skills
• Organizational Skills
• Reactivity & Proactivity