Your mission

Guest Service Agent at REMS

Responsibilities

Guide our guests using our communication tools (PMS and phone calls).

Welcome the guests to the properties and assist them during their stay (check-in).

Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc.).

Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).

Cover the reception of the guests in our office.

Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conditions and Benefits

Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on company needs).

Schedule: 5 days per week, 8 hours per day and 1 hour break.

Detailed schedule will be defined by the Guest Service Team Leader every month.

For the night shift: Schedule varies depending on company's needs.

Possibility of part-time scheduling starting from 25H/ Week.

Contract: Permanent employment contract with a trial period depending on profile.

Days off: 2 days per week.

Salary: Between ****** EUR and ****** EUR annually.

Great career potential growth in the rental department.

To Go Any Further, Please Send Your CV To

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Your profile

Skills And Qualifications

Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).

Be reactive, adaptive and improvise while facing issues.

Having strong customer relationship capabilities.

Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities).

Experience as a receptionist in a hotel or AirBnB accommodation is a plus.

A Bachelor's degree in a relevant field is a plus.

Driving license is a plus.

Why us?

Summary

REMS is number 1 on Airbnb Málaga in terms of revenue and quality.

We provide great holiday experiences to our guests and high-end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.

Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.

About Us

REMS is number 1 on Airbnb Málaga in terms of revenue and number 1 in Spain quality-wise.

We provide great holiday experiences to our guests and high-end services to our clients; Real Estate, Architecture, reform and Interior Design, as well as rental management and Housekeeping service in the most valuable locations of the Costa del Sol.

Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.

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