📍 Location: Málaga, Spain (On-site)

🗣️ Languages Required: Advanced Spanish & English

💼Experience: large experience in Operations/Customer Service Management

🕒Schedule: Monday to Friday, 9:00 AM – 6:00 PM (Fridays until 3:00 PM)

💶Salary: Competitive and based on experience and qualifications

Are you a strategic leader with a passion for excellence in customer experience?

Do you thrive in dynamic, multilingual environments and have a strong background in operations within the hospitality or service sector?

We are looking for an Operations Manager to lead and optimize the day-to-day performance of our multilingual customer service team supporting a world-renowned hotel chain.

🧭 Your Mission

As our Operations Manager, you'll be responsible for:

✔️ Overseeing daily operations of our multilingual customer service center

✔️ Ensuring high-quality service delivery and adherence to KPIs/SLAs

✔️ Leading, mentoring, and developing team leaders and agents

✔️ Collaborating with global stakeholders to align strategy and execution

✔️ Driving continuous improvement in customer experience and operational efficiency

🎯 What You Bring

✅ Extensive proven experience in customer service operations, preferably in hospitality, travel, or BPO

✅ Proven experience managing large, diverse, and multilingual teams

✅ Strong leadership and communication skills

✅ Advanced Spanish and English (both written and spoken)

✅ Deep understanding of customer experience metrics, tools, and methodologies

✅ Residence in Spain and availability to work on-site in Málaga

🚀 What We Offer

• Permanent contract

• 💶 Salary: To be discussed based on profile and experience

• Career growth in an international and multicultural environment

• Dynamic and collaborative company culture

• A chance to make a real impact on service delivery and team success

If you're a motivated leader who thrives in a fast-paced, customer-first environment, this is your opportunity to take your career to the next level.

📩 Apply today and help shape the future of customer experience in the hospitality industry.