Ofertas de empleo en CHANEL

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 abr.

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CHANEL continuously evolves in its search for perfection. In a demanding and constantly evolving context, the Sales Manager manages a team of versatile Fashion advisors with a strong stylistic sensitivity.

Highly present on the floor, he/she follows his team in the different universes of the boutique to support them on a daily basis in their role as a true ambassador of Style and Brand Image and thus contributes to making CHANEL the ultimate reference in luxury.

Combining strong leadership, a strong team spirit, a passion for Fashion and a strong results orientation and business acumen, the Sales Manager develops the individuals potential, excellence of the customer experience of his/her team and paves the way for success of his/her business activity.

Enthusiastic, pro-active and attentive, he/she works closely with the Marketing Manager team and the Boutique management and thus promotes collaboration and the successful achievement of results.

Reporting to the Boutique Director, you will contribute to the success of the boutique through ensuring excellent client experience, demonstrating proper planning, follow-up and efficient leadership. The Sales Manager develops the potential of each individual team member and paves the way for success of his/her business activity. As a true ambassador of Style and Brand Image, the Sales Manager contributes to making CHANEL the ultimate reference in luxury.

Your main responsibilities are:

Managing a team of Fashion Advisors

• Ensure the teams proper understanding and deployment of the House's strategy.
• Coach the team to bring it to a high level of style expertise and client experience.
• Federate and motivate the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.
• Maximize the potential of the individual, define the priority actions of individual skills development, and monitor them while ensuring regular communication to the Boutique Director on this topic.
  
  
  

• In collaboration with Boutique Director contribute to the development and implementation of the boutique overall business strategy.
• Oversee the compliance with Boutique procedures and the Boutique Charter.
• Pro-actively propose suggestions for a better client experience and boutique operational efficiency.
• Manage and monitor sales of an activity to ensure strong progress towards the goal.
• Assist in buying of the collections for the boutique while respecting the budget, the guidelines and the one boutique one story.
• Perform quantitative analyses to make recommendations related to business and product strategy.
• Set up action plans aimed at developing business and performance of his activity.
• Make regular reports to the Boutique Management.
• Ensure the visibility of the product line in collaboration with Visual Merchandising.
• Optimize inventory management and follow sell-through and inventory objectives for his category.
  
  
  

• With clients ensure consistent delivery of client experience in line with the brand guidelines and participation in client events.
• Always embody the environmental and societal values of the House and acts as an ambassador of the house.
• Use Chanel Brand Image as a filter in decision making.
  
  
  

• You are results driven with excellent communication skills and strong leadership capabilities.
• Your solution-oriented and detail-oriented mindset in addition to your empathetic approach in complex and ever-changing environment.
• You are driven by developing people and supporting teams to grow and succeed together.
  
  
  

• Natural leadership and strong managerial skills Curiousity and innovative thinking.
• Comfortable in the field of coaching and formalizing individual action plans for development of his team
• Exemplarity, accuracy and detail-oriented mindset.
• Knowledge of fashion, style and current trends.
• Intercultural openness.
• Excellent spoken and written English and Spanish skills are a must
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 mar.

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Job Purpose

In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment.

Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

Key Responsibilities

CHANEL Ambassador: the Fashion Advisor embodies the values of the Brand.

• CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team.
• Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
• Respects the uniform and grooming guidelines at all times.
• Ensures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines.
  
  
  

• Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
• Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment to come up with unique moments made just for them.
• Help the client to develop their own style, and if needed propose alterations to be made
• Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.
  
  
  

• Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business
• Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate.
• Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager.
• Monitor requests for after sales service.
  
  
  

• Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
• Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences
• Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
• Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising.
• Participates in product stock replenishment and physical inventory of stocks.
  
  
  

• Eagerness and willingness to take care of the client ; Luxury retail experience is mandatory
• Selling skills and performance-driven for RTW
• Styling knowledge and ability to create RTW total look
• English and Spanish mandatory
  
  
  

• Interpersonal skills, ability to establish emotional connection and build a relationship
• Empathy and listening skills
• Generosity and "art of caring"
• Curiosity, openness and eagerness to learn
• Problem solving and ability to deal with complexity and change
• Self-awareness, self-confidence
• Enthusiasm, energy and motivation
• Storytelling and ability to engage and inspire
• Team spirit, ethics and integrity
• Positive body language
  

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada13 mar.

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Job Purpose

We are looking for a part time Fashion Advisor for our Marbella Boutique with a passion for client service and an expertise in fashion.

In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment.

Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

Key Responsibilities

CHANEL Ambassador: the Fashion Advisor embodies the values of the Brand.

• CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team.
• Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
• Respects the uniform and grooming guidelines at all times.
• Ensures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines.
  
  
  

• Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
• Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment to come up with unique moments made just for them.
• Help the client to develop their own style, and if needed propose alterations to be made
• Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.
  
  
  

• Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business
• Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate.
• Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager.
• Monitor requests for after sales service.
  
  
  

• Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
• Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences
• Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
• Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising.
• Participates in product stock replenishment and physical inventory of stocks.
  
  
  

• Eagerness and willingness to take care of the client ; Luxury retail experience is mandatory
• Selling skills and performance-driven for RTW
• Styling knowledge and ability to create RTW total look
• Spanish and English mandatory
  
  
  

• Interpersonal skills, ability to establish emotional connection and build a relationship
• Empathy and listening skills
• Generosity and "art of caring"
• Curiosity, openness and eagerness to learn
• Problem solving and ability to deal with complexity and change
• Self-awareness, self-confidence
• Enthusiasm, energy and motivation
• Storytelling and ability to engage and inspire
• Team spirit, ethics and integrity
• Positive body language
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada10 mar.

. Office

We are looking for an Operations Manager for our fashion boutique in Marbella.

At the heart of CHANEL’s superior client journey, the Boutique Operations Manager ensures that the boutique team is equipped with the data, product and tools to constantly delight clients.

Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL’s leading luxury stance, the OP Manager drives the efficiency of the boutique.

Overseeing the back-office teams, the OP Manager ensures the day-to day function of the boutique, while constantly anticipating business evolution.

KEY PARTNERS:

Internally: Boutique Teams, Local Fashion Retail Teams, Europe Fashion Retail Teams

IN THIS METIER, WE ARE ENERGISED BY:

Motivating the back-office teams to create the conditions that promote an expectation-exceeding client journey.

• Conveying the House Strategy to the relevant teams (Stock, Cash, Care & Repair), ensuring objectives are understood and executed effectively
• Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations
• Identifying development areas of team members and formulating action plans, including training programs, to enhance skills and performance
• Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique
• Supporting and encouraging Chanel Vital Behaviors across the team
  
  
  

• Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required
• Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors
• Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions
• Anticipating business evolutions and supporting boutique management in building strategic action plans to address them
  
  
  

• Supervising the organization and optimization of inventory to ensure product availability
• Overseeing the organization of stock-taking
• Supervising cash management within the boutique
• Building the working schedule in collaboration with the management team for optimal floor coverage and sales support
• Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally
• Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff
• Provisioning the boutique with required supplies
• Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations
• Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures
  
  
  

• Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency