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Barcelona
833Ecommerce Manager
NovaPaliRoots
Ecommerce Manager
PaliRoots · Barcelona, ES
Teletreball Comercio electrónico Estrategia Marketing digital Resolución de problemas Merchandising Lanzamiento de productos Campañas Shopify Planes de campaña Planificación comercial Excel
About PaliRoots
PaliRoots is a growing conceptual streetwear brand based out of Los Angeles, CA. We intertwine storytelling and design to build premium, unique pieces that resonate deeply with our community and cultural identity.
The Role
We’re looking for an E-commerce Manager to take full ownership of our online store’s commercial performance. That includes pricing strategy, product forecasting, and data analysis to drive revenue, margin, and smarter decisions across the business.
This is a hands-on, commercially focused role. You won’t be managing paid channels or creative, but you will work closely with those teams to make sure every product launch and campaign is backed by the right pricing, stock levels, merchandising, and on-site optimisation.
Why PaliRoots?
Growth
PaliRoots is rapidly expanding, and this role puts you at the forefront of that growth with opportunity to grow within as we do.
Culture
We operate like a startup to keep things fun, and pride ourselves on making the team feel like one big family.
Experience
You are given the opportunity to work on the frontline of a growing apparel e-commerce brand and gain firsthand experience executing across multiple marketing channels.
What You’ll Do
Commercial Ownership
Own the day-to-day performance of the online store across Shopify.
Optimise product pages, merchandising, navigation, and site structure to improve conversion.
Ensure the store is always aligned with what’s in stock and what’s being promoted.
Collaborate with marketing and creative to support launches and campaigns from a commercial lens.
Pricing Strategy
Set and optimise pricing across products, bundles, and collections.
Build price ladders, discount strategies, and promotional frameworks based on AOV, margin, and shopper behaviour.
Monitor competitor pricing and customer sensitivity to adjust as needed.
Advise the team on promotional windows and markdown opportunities.
Product Forecasting
Forecast demand ahead of new product launches using past sales, sell-through rates, and campaign plans.
Recommend quantities for new orders and restocks based on margin targets and supplier timelines.
Track stock levels and flag risks early, proposing adjustments like bundles, re-merchandising, or promo.
Keep production and marketing aligned on timing and availability.
Data Analysis and Reporting
Build and maintain reports that track AOV, conversion rate, ROAS, sell-through, revenue by SKU, and margin.
Build and manage a centralised dashboard to feed live insights into the wider marketing team.
Analyse product and campaign performance and use that insight to improve future drops.
Share weekly and post-campaign reviews with clear takeaways and next steps.
Work closely with paid media and marketing to guide spend, creative, and timing based on commercial performance.
Who You Are
You are commercially sharp and understand how to move product without hurting margin.
You know what makes an online store convert and are confident making fast improvements.
You are data-driven and comfortable owning pricing, forecasting, and margin strategy.
You can build systems that give the whole team visibility and help them move faster.
You thrive in a collaborative environment and enjoy working across marketing, ops, and design.
You take ownership of your work and are proactive in solving problems and spotting opportunities.
Requirements
At least 3 years in an e-commerce or merchandising role at a DTC brand, ideally in fashion, streetwear, or lifestyle.
Strong experience with Shopify, including managing store structure and improving conversion.
Proven track record in pricing, forecasting, and commercial planning.
Ability to build dashboards and reporting tools that help teams track performance and take action.
Comfortable using Google Sheets or Excel to analyse data and create clean, actionable reports.
Clear understanding of AOV, conversion rate, ROAS, LTV, sell-through, and margin.
Able to collaborate effectively and communicate insights clearly to both technical and creative teams.
Highly independent, organised, and solutions-focused.
CaixaBank
Barcelona, ES
PROYECTOS CORE IT (GERENTE Y GESTOR)
CaixaBank · Barcelona, ES
Palabra clave
Ubicación
Borrar
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Ubicación
Madrid/Barcelona, ES
CaixaBank es un grupo financiero con un modelo de banca universal socialmente responsable con visión a largo plazo, basado en la calidad, la cercanía y la especialización, que ofrece una propuesta de valor de productos y servicios adaptada para cada segmento, asumiendo la innovación como un reto estratégico y un rasgo diferencial de su cultura, y cuyo posicionamiento líder en banca minorista en España y Portugal le permite tener un rol clave en la contribución al crecimiento económico sostenible.
¿Qué proyectos desarrollamos?
La misión de la dirección es entender la necesidades y retos de las áreas de Negocio de CaixaBank. A partir de aquí, pensar como la tecnología les puede ayudar a cubrir esas necesidades y darle forma de proyecto. Todo esto se hace definiendo iniciativas destacadas, dándoles forma de proyectos y gestionando su implantación.
Adicionalmente, se requiere una gestión activa del presupuesto asociado a dichas áreas en aras de maximizar el retorno de la inversión.
Responsabilidades
- Gestión de proyectos: Liderar o coordinar la implementación de proyectos tecnológicos, asegurando el cumplimiento de plazos, presupuestos y expectativas.
- Gestión de relaciones: Actuar como punto de contacto clave entre IT y las áreas de negocio, entendiendo sus necesidades y objetivos estratégicos.
- Alineación tecnológica: Asegurar que las soluciones de IT estén alineadas con
- la estrategia corporativa y contribuyan a su crecimiento y eficiencia.
- Innovación y mejora continua: Identificar oportunidades para la digitalización, automatización y optimización de procesos mediante el uso de nuevas tecnologías.
- Análisis de requerimientos: Colaborar con stakeholders para definir necesidades tecnológicas, documentarlas y priorizarlas.
- Gestión del cambio: Apoyar la adopción de nuevas tecnologías a través de capacitación, comunicación y acompañamiento a los equipos de negocio.
- Seguridad y cumplimiento: Asegurar que las soluciones tecnológicas cumplan con los estándares de seguridad, normativas y regulaciones aplicables.
- Formación técnica (Informática, Telecomunicaciones, Matemáticas, etc…)
- Se valorará conocimiento en el negocio financiero de CaixaBank y el conocimiento en la cartera de productos y servicios de la entidad.
- Se valorará la experiencia previa en las funciones del puesto o similares.
- Ser empático
- Formar parte del Banco más innovador en Europa Occidental 2021 según los premios The Innovators de la revista estadounidense Global Finance.
- Desarrollar una carrera profesional interna.
- Programa de onboarding y seguimiento de desarrollo profesional, con evaluaciones individuales.
- Programa de desarrollo formativo individualizado. Acceso a nuestra plataforma online de formación con un amplio catálogo autoformativo, para que tu aprendizaje sea continúo.
- Atractivo paquete de beneficios sociales: seguro de salud, plan de pensiones, ayuda de estudios y condiciones financieras preferentes.
- Retribución flexible aplicada a transporte, formación, idiomas, entre otros.
- Medidas de flexibilidad
Rol encargado de la unión entre tecnología y negocio y de implementar soluciones tecnológicas definiendo los requerimientos del proyecto o programa y comunicándolos con claridad a los stakeholders
Competencias
Hard Skills
CONCEPTUALIZACIÓN POCS Y MVPS
SOFTWARE, TECNOLOGÍA Y HERRAMIENTAS DE MERCADO
ANÁLISIS DE MÉTRICAS Y RESULTADOS
DEFINICIÓN Y ANÁLISIS DE REQUERIMIENTOS
PRODUCTOS Y SERVICIOS BANCARIOS Y/O FINANCIEROS
BUSINESS CASE
PLATAFORMAS Y PROCESOS TI
GESTIÓN DE LA DEMANDA Y PRIORIZACIÓN DE PROYECTOS
IDENTIFICACIÓN DE OPORTUNIDADES
TENDENCIAS DE TI
NEGOCIACIÓN
ASESORAMIENTO EN PROYECTOS DE SOLUCIONES
ELABORACIÓN, ADMINISTRACIÓN Y GESTIÓN DE PRESUPUESTOS
ESTRATEGIA CORPORATIVA
Soft Skills
ALIANZAS – COLABORACIÓN Y TRANSVERSALIDAD
ALIANZAS – COMUNICACIÓN
ALIANZAS – INFLUENCIA
ALIANZAS – ORIENTACIÓN A CLIENTE
HUMANISMO – COMUNICACIÓN Y EMPATÍA
HUMANISMO – LIDERAZGO Y DESARROLLO DE EQUIPOS / AUTOLIDERAZGO
ANTICIPACIÓN – ANTICIPACIÓN Y GESTIÓN DEL CAMBIO
EMPODERAMIENTO – FOCO EN RESULTADOS
DIVERSIDAD – IMPULSO DE LA DIVERSIDAD
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- Iniciar la solicitud con LinkedIn
- Enviar candidatura ahora
- Espere...
Talent Programs Young Management Program, Talent Programs Wonnow, Servicios Centrales (ES), Services, Movilidad Voluntaria (ES)
Games Workshop Group PLC
Barcelona, ES
Business Development Manager – English Speaking
Games Workshop Group PLC · Barcelona, ES
Office
About The Job
Do you want to be part of an international team based in a modern office right at the heart of Barcelona city centre? Do you want to spend your days selling toy soldiers in a B2B environment? If the answer is yes, and you have completed higher education, then this could be the job for you.
Games Workshop is one of the largest toy and game manufacturers in the world! Last year we had record sales of more than half a billion Euro and we’re still growing! So, we’re looking for fantastic sales people to join our ever expanding team.
Day To Day You Will
- Cold Call potential independent retailers.
- Show them why a business partnership with Games Workshop would be beneficial.
- Find the right people and quickly build a strong relationship with them.
- Understand their needs and close the sale on our B2B offer.
- Has tons of charisma, quickly catches people’s attention and engages them in conversation.
- Loves meeting and beating targets.
- Embraces rejection and quickly bounces back from failure, always keeps going.
- Is a natural salesperson who can change people’s mind.
- Salary: 40,600€ OTE (35,000€ basic + commission)
- 35 days of holiday including public holidays, with an option to earn more
- Company pension scheme of 4% of salary
- Company Profit share bonus (subject to GW meeting profit targets)
- Share Save scheme
- Between 25% and 50% discount on our products!
- You will be provided with a world class induction which gives an excellent foundation in the role combined with ongoing on the job training.
- Language ability: Full business proficiency in English is essential for this job.
- Location: This is a full-time office role, based at our office in Barcelona.
- Relocation support is offered.
Working at Games Workshop
At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work.
Because of this, we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills or experience.
How to Apply
If you wish to apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.
Marketing Manager
14 de junyIEBS Biztech School
Viladecans, ES
Marketing Manager
IEBS Biztech School · Viladecans, ES
Google Analytics Fintech Big Data SEM SEO
ÚNETE A IEBS BUSINESS SCHOOL COMO MARKETING MANAGER
¡Forma parte del futuro de la educación digital con nosotros!
En IEBS Business School, líder global en educación digital, buscamos un/a Marketing Manager con perfil coordinador, enfocado/a en resultados y con pasión por el marketing digital. Si tienes experiencia liderando equipos, gestionando proyectos y te interesa contribuir activamente al crecimiento del sector educativo online, ¡esta es tu oportunidad!
¿Quiénes somos? IEBS Business School es una escuela de negocios 100% online con más de 15 años revolucionando la educación digital. Ofrecemos programas avanzados en marketing digital, big data, fintech y más, utilizando tecnologías innovadoras para garantizar la excelencia y accesibilidad educativa.
¿Qué buscamos en nuestro/a Marketing Manager? Un/a coordinador/a dinámico/a, organizado/a y orientado/a a resultados, capaz de implementar estrategias de marketing digital efectivas y gestionar equipos multidisciplinarios. Colaborarás directamente con áreas de producto, ventas y tecnología para impulsar nuestro crecimiento y optimizar nuestra presencia online.
Responsabilidades clave:
- Implementar y supervisar estrategias de marketing digital para fortalecer nuestra presencia global.
- Coordinar el equipo de marketing, asegurando el cumplimiento de objetivos y KPIs.
- Gestionar y optimizar campañas de generación de leads y conversión (SEO, SEM, contenidos, email marketing y automatización).
- Mejorar continuamente la experiencia del usuario en nuestras plataformas digitales.
- Asegurar coherencia en la comunicación y branding en todas las etapas del cliente.
- Supervisar la ejecución del presupuesto asignado, maximizando la rentabilidad y sostenibilidad.
- Analizar tendencias del mercado y proponer acciones estratégicas oportunas.
- +3 años de experiencia coordinando equipos de marketing digital, preferentemente en sectores de educación, e-learning o tecnología.
- Formación superior en Marketing Digital y/o Grado en ADE o similar.
- Experiencia comprobada en performance marketing, SEO, SEM, marketing de contenidos y herramientas de automatización.
- Habilidad analítica y manejo de herramientas como Google Analytics.
- Excelentes habilidades organizativas, liderazgo de proyectos y comunicación efectiva.
- Perfil proactivo, resolutivo y orientado a resultados.
- Formar parte de una empresa innovadora con impacto global.
- Modalidad híbrida y flexibilidad horaria.
- Ambiente joven, dinámico y con oportunidades claras de crecimiento profesional.
- Acceso a formación en programas de la escuela.
Business Development Manager
13 de junyPlain Concepts
Business Development Manager
Plain Concepts · Barcelona, ES
Teletreball Agile Cloud Coumputing
At Plain Concepts, we are looking for a passionate Business Development Manager to join our growing team. In this role, you will play a key part in driving our expansion by identifying business opportunities and fostering strong relationships with clients across various sectors.
As a Business Development Manager, your primary responsibility will be to develop and implement strategies to grow our client base while ensuring customer satisfaction through innovative solutions and exceptional service delivery.
Your Key Responsibilities:
- Identify and close business opportunities by leveraging a structured sales process and deep expertise in IT solutions
- Develop and lead sales strategies aimed at driving business growth
- Take ownership of sales targets by managing opportunities and collaborating closely with the engineering team
- Meet or exceed sales quotas and qualitative objectives, fostering the creation of new growth initiatives
- Represent Plain Concepts at industry conferences and events to promote our services and expand our network
- Build and nurture relationships with clients, internal teams, and strategic partners
- Prepare, lead, and deliver compelling proposals to executive-level stakeholders
- Understand client needs and allocate resources effectively to support them in finding innovative solutions
- Proven track record of at least 5 years in business development within B2B technology services, selling to mid-size and enterprise companies
- Experience selling solutions to CXO and VP-level executives, with the ability to navigate complex sales cycles
- Strong understanding of tech services and solutions (Web, Cloud, AI, Data), with the ability to effectively communicate value propositions
- Exceptional interpersonal, communication, and negotiation skills to build trust with clients and drive successful deals
- Demonstrated experience in managing customer relationships and ensuring high levels of satisfaction
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Fluency in English and Spanish is required; additional language skills are a plus
- Self-motivated and proactive attitude, with a willingness to travel as needed to meet clients
- Salary determined by the market and your experience 🤑
- Flexible schedule 35 Hours / Week 😎
- Fully remote work (optional) 🌍
- Flexible compensation (restaurant, transport, and childcare) ✌
- Fully free health insurance, with a co-payment for dental services 🚑
- Individual budget for training or equipment and free Microsoft certifications 📚
- English lessons 🗽
- Birthday day off 🌴🥳
- Monthly bonus for electricity and Internet expenses at home 💻
- Discount on gym plan and sports activities 🔝
- Plain Camp (annual team-building event) 🎪
- Extra perks: events attendance and speakers, welcome pack, baby basket, Christmas basket, discount portal for employees ➕ The pleasure of always working with the latest technological tools!
The selection process: Simple, just 3 steps.
- Phone screen
- 2 interviews with the team 🤘
Plain Concepts is a global company of over 500 people passionate about technology and innovation. Since our founding, we have grown through technical proficiency and confidence in ideas that others might consider risky, creating custom solutions for our clients. With offices in more than 6 countries, our mission is to continue to drive cuttingedge projects around the world.
We are highly committed to technical excellence. We are known for developing highly customized projects, offering specialized technical consultancy and training.
Thanks to the great work of our technicians, we have been recognized for our ability to lead innovative projects that generate value, from artificial intelligence to blockchain, driving solutions that help companies optimize their performance.
What we do at Plain Concepts?
We pride ourselves on being a 100% technical team, dedicated to crafting custom projects from scratch, offering expert technical consultancy, and providing top-tier training.
- Our approach goes beyond traditional outsourcing; we focus on creating value together with our clients
- Our teams are diverse and multidisciplinary, operating in a flat, collaborative structure
- We live and breathe AGILE principles, ensuring flexibility and efficiency in everything we do
- Knowledge-sharing is at our core: from supporting each other internally to contributing to the broader tech community through conferences, events, and talks
- Innovation drives us — even the boldest ideas are welcome here
- Transparency underpins all our relationships, fostering trust and long-term partnerships
Check out our website! ➡ https://www.plainconcepts.com/
At Plain Concepts, we certainly seek to provide equal opportunities. We want diverse applicants regardless of race, colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.on, or any other characteristic protected by law.
Gerente de Restaurante
12 de junyHosteleo.com
Barcelona, ES
Gerente de Restaurante
Hosteleo.com · Barcelona, ES
🛎️
Se busca Responsable de Restaurante — Hotel 5⭐ en Barcelona
¿Te apasiona la gastronomía de alta calidad y la excelencia en el servicio?
¿Querés liderar un equipo comprometido en un entorno hotelero de lujo?
¡Te estamos buscando!
📍 Ubicación: Barcelona – Hotel 5 estrellas
🕰️ Jornada: Completa | Disponibilidad horaria (turnos rotativos)
💼 Contrato: Indefinido | Incorporación inmediata.
✅
Responsabilidades Principales
- Supervisar y coordinar el servicio del restaurante del hotel.
- Gestionar el equipo de sala: organización de turnos, formación y liderazgo.
- Garantizar los estándares de calidad y experiencia del cliente.
- Coordinar con cocina, eventos y otros departamentos del hotel.
- Control de costes, stock, inventarios y cumplimiento de normativas higiénico-sanitarias.
- Atención personalizada a clientes nacionales e internacionales.
Business Development Manager
12 de junyAvion Base Cargo Partners
Barcelona, ES
Business Development Manager
Avion Base Cargo Partners · Barcelona, ES
Gestión de cuentas Desarrollo empresarial Estrategia Gestión de ventas Empresas Negociación Comunicación Pensamiento crítico Habilidades sociales Planificación de negocios
¡Estamos contratando! Business Development Manager para Avion Base Cargo Partners
¿Eres una persona proactiva, con pensamiento estratégico y pasión por crear relaciones comerciales y generar crecimiento?
¡En Avión Base Cargo Partners estamos en expansión y buscamos un Business Development Manager para unirse a nuestro equipo!
🔹 Identificar y desarrollar nuevas oportunidades de negocio en el sector de carga y logística
🔹 Establecer y mantener relaciones sólidas con nuestros clientes
🔹 Colaborar con equipos internos para ofrecer soluciones personalizadas a nuestros socios
🔹 Analizar tendencias del mercado para definir estrategias competitivas
🔹 Representar a la empresa en eventos del sector y ferias comerciales
✔ Experiencia comprobada en desarrollo de negocios, ventas o gestión de cuentas (idealmente en logística, carga o aviación)
✔ Excelentes habilidades de comunicación y negociación
✔ Mentalidad emprendedora y enfoque orientado a resultados
✔ Capacidad para desenvolverse en entornos dinámicos y colaborativos
✔ Dominio del inglés (otros idiomas serán valorados)
🚀 Forma parte de una empresa logística internacional en crecimiento
🤝 Trabaja con un equipo apasionado y con experiencia
📈 Influye directamente en el rumbo comercial de la empresa
💼 Paquete competitivo con incentivos por desempeño
📩 ¿Estás interesado o conoces a alguien que encaje con el perfil?
¡Escríbenos o comparte esta oportunidad!
#OportunidadLaboral #BusinessDevelopment #LogísticaInternacional #AvionBaseCargopartners #TrabajaConNosotros #CargoLogistics
Sales Manager
11 de junyCampmany
Barcelona, ES
Sales Manager
Campmany · Barcelona, ES
Salesforce
¿Te apasionan las ventas y la gestión de equipos?
¿Tienes experiencia liderando equipos comerciales en sectores de productos intangibles como seguros, pólizas o servicios legales?
¡Te estamos buscando!
¿Qué harás en tu día a día?
- Liderar y motivar un equipo de ventas telefónicas orientado a resultados.
- Diseñar, implementar y optimizar estrategias comerciales junto a Dirección.
- Analizar métricas y KPIs del equipo mediante herramientas como Salesforce u otros CRM.
- Tomar decisiones ágiles y efectivas frente a desviaciones o incidencias en los procesos de venta.
- Coordinar con otros departamentos (marketing, operaciones, producto) para asegurar una experiencia comercial consistente.
- Participar activamente en la captación y desarrollo del talento comercial.
- Experiencia previa como Sales Manager o similar, liderando equipos de venta telefónica.
- Conocimiento avanzado de Salesforce o herramientas CRM similares.
- Trayectoria profesional en sectores de productos o servicios intangibles (seguros de salud, vida, servicios legales, etc.).
- Perfil estratégico con mentalidad analítica, orientado a resultados y a la mejora continua.
- Capacidad para tomar decisiones con autonomía y reaccionar rápidamente ante imprevistos.
- Excelentes habilidades de comunicación, liderazgo y gestión de personas.
- Proyecto estable en una empresa en pleno crecimiento.
- Autonomía para proponer y liderar iniciativas de mejora comercial.
- Equipo joven, dinámico y enfocado en la excelencia.
- Oportunidades reales de desarrollo profesional y formación continua.
- Oficinas Barcelona -Sants
- Trabajo híbrido
Sales Manager (LogTech)
10 de junyPortcast
Sales Manager (LogTech)
Portcast · Barcelona, ES
Teletreball SaaS Machine Learning
Portcast is a venture-backed Singapore based startup that develops predictive supply chain technology for the logistics industry. We’re focused on building the next-gen logistics operating system to predict how cargo moves across the world and enable data-driven supply chain planning. Based out of Singapore, we’ve been building together since 2018, and are backed by some of the major investors in the tech industry, we believe that the logistics industry is at the inflection point of large-scale digitization.
By leveraging proprietary machine learning algorithms and real-time external market data, Portcast empowers its clients achieve real-time visibility, reduce operational costs and improve customer experience, thereby improving supply chain profitability. Our proprietary data analytics engine is custom-designed for the logistics industry.
We are excited to be a fast-growing team of software engineers, data scientists and industry experts. We are on a mission to bring end to end visibility to every supply chain globally.
About the role:
We are seeking a sales process-driven, customer-centric, and results-oriented Sales Manager or Account Executive with a strong track record in B2B/enterprise sales. In this business-critical IC role, you will independently manage the sales cycle from SDR collaboration to closing, driving predictable sales growth and building a global customer pipeline.
What success looks like in this role:
- Consistently meet or exceed the company’s quarterly and annual sales goals through your ambitious approach in Sales
- A consistent and growing stream of clients opting for paid trials and subsequently becoming customers
- Our customer journey is frictionless and customers are promoters and advocates
- Develop and execute a strategic sales plan to expand our customer base and solidify our market presence, primarily focusing on acquiring new logos
- Manage end-to-end sales from prospecting, qualification, customer research and demo meetings to negotiations & closing SaaS contracts with senior executives in B2B companies
- Proactively hunt for new customers and nurture leads, leveraging personal network, proactive lead generation efforts, and market insights
- Drive pipeline growth by identifying and engaging potential clients as well as forecasting sales targets.
- Collaborating with marketing and product teams to refine sales assets and product offerings
- Work closely with Customer Success teams to ensure smooth handover of accounts after closing, facilitating a seamless transition for trial management and ongoing customer support
- Provide regular updates on sales metrics, pipeline status, challenges, and support needs, while also offering insights for product improvements
- A strong background in sales, ideally with experience in the logistics & shipping industry or related fields such as ocean freight or maritime sectors. LogTech experience is a plus
- Extensive experience in B2B SaaS sales with a consistent record of exceeding sales targets
- A process-oriented mindset, with the ability to qualify leads, manage pipelines, and work effectively with SDRs
- Curiosity about customer needs and product features, with a focus on digging deeper to understand client challenges and opportunities
- A self-starter approach with the ability to autonomously handle the full sales cycle from lead generation to closing
- Excellent presentation, negotiation, and deal-closing skills, with a proven ability to engage senior executives
- The capacity to work independently, troubleshoot issues, and involve leadership only when critical issues arise