Ofertes d'ocupació per a Compromiso de los clientes

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Resolución de problemas Salesforce Capacidad de análisis Servicio de atención al cliente Experiencia del cliente Satisfacción del cliente Comunicación oral Compromiso de los clientes Éxito del cliente Retención de clientes SaaS Office

Mission

As project manager for our carrier key account customers, you are part of the Customer Success team from our office in Madrid. You handle project management to implement our tool with our major carrier clients, and help the sales team make the complex deals a success.

• Ensure the framing and deployment of complex projects from A to Z with customer teams and Dashdoc sales team.
• Guarantee the best user experience and the best relationship with our customers by collaborating with Dashdoc’s sales, product, and technical teams.
• Stimulate development opportunities by understanding our clients’ needs and supporting them.
• Contribute to building the best product on the market through client feedbacks, and to improve our internal processes.

• On-site visits at clients offices
• Various topics and stakeholders. You will discover multiple sectors and manage complex projects. You are part of pre-sales process.
• Impactful job for Dashdoc and our clients’ success
• Growth and autonomy. You join a strong team inside a fast-growing company

Profile

• Aligned with the company values : Care, Ambition, Passion, Speed
• Driving license and flexibility to go on-site : availability for weekly travels on clients’ and prospects’ sites. Driving license is mandatory
• Transport or industry knowledge : you have a good knowledge of this business thanks to a first experience in a transport, logistics or industrial company.
• Experience in complex project management : you are at least 3 year-experienced with key accounts companies, as consultant or project manager. You are autonomous on project methodology and proactive on identifying and solving problems.
• Language : your mother tongue is Spanish and can work in English (written and spoken). Another language is a bonus.
• Product and tech-oriented : attraction for complex saas products, ability to connect business need with product solution, ability to give trainings.
• Customer orientation and communication skills : sense of service and ability to understand the clients’ needs to propose efficient solutions. Interpersonal skills, ability to convince and influence stakeholders, prepare and present written presentations
• Organization and analytics : excellent ability to analyze data and define KPIs, prioritizing between several projects, follow closely an action plan, proactivity