Ofertes d'ocupació a Brenntag

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 d’ag.

Salesforce Office

Your Role

Internal Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit. They must utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs. They must identify selling opportunities and assertively act upon the opportunities that offer maximum potential and/or gross profit - both with existing customers through cross- and range-selling as well as with new leads. They must uphold Brenntag's core values and focus on customer excellence in all regards every day.

Responsibilities

Customer Business Development

• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction.
• Identify customer potentials.
• Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
• Manage spot business/rush offers, get support from Commercial Assistant when necessary.
• Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/Product Management for Pricing topics).
• Act as major point of contact to customers in assigned territory in all commercial matters.
• Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
  
  

• Spot opportunities for launching sales projects in cooperation with other departments like Product Management.
• Identify and prioritize prospective customers.
• Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
  
  

• Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management.
• Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
• Update and maintain customer opportunity pipelines and potentials in the CRM system
• Complete sales and revenue-related reporting.
• Drive commercial and functional excellence based on guidance/input from Commercial Excellence Function.
  
  

• Maintain an up-to-date level of product knowledge, e.g., via training.
• Keep up to date with changes and updates in the product portfolio and in the market.
• Keep up to date on feedstock and upstream developments that impact product price movements.
  
  

• Chemistry or similar training
• Knowledge of the distribution sector of industrial chemical products.
• SAP, Salesforce, Office
• English level B1
  
  

• Permanent contract and job stability in an established company.
• Continuous training and real opportunities for professional development.
• Career plan within an international environment.
• Flexible working hours and the possibility of hybrid work
• Competitive salary in line with your experience, with social benefits (restaurant tickets, medical insurance, etc.).
• Excellent working environment and corporate culture based on safety, respect and diversity.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada24 de jul.

ERP

The Director of Customer Service EMEA is a client-facing role embedded in Supply chain, who works to engage and enable our customers by effectively managing the customer’s needs to truly create a differentiated customer experience. Within this function the individual is responsible for providing leadership to the team and be the strategic partner to Sales. As the trusted advisor and advocate for our customers, the Director of Customer Service EMEA enables the team to manage the relationship holistically, along with the account managers for their assigned customers throughout the sales lifecycle. The Director of Customer Service EMEA will work with Supply Chain Operations to ensure all needs are understood and met. This role will partner with Account Managers, Commercial Excellence and Supply chain/Operations to manage an integrated, complementary account handling focused on customer satisfaction.

Your Role

• Leading the Customer Service EMEA team and leading the rollout of the global CS strategy within the region by proactive change management and motivation of the team
• Providing differentiating service for the different accounts, owning our customers journey
• Aligning with Global counterparts to create one global customer experience
• Identifying key customer stakeholders and develop strategies to build trusted advisor relationships with them
• Maintaining a regular interaction with Sales & Supply chain on all levels to proactively identify potential issues and additional potential opportunities
• Champion for Customer Experience Improvement in close cooperation with Digital Customer Experience unit
• Sharing market insights by gaining understanding on customer requirements and trends in Customer Service
• Sustaining a sense of urgency across the organization to solve customer issues
• Customer Satisfaction, as measured by NPS (Net Promoter Score)
• Overseeing the handling of daily customer interactions professionally by phone and email
• Assisting in providing reporting to customer: open order schedules, forecast, lead time reports, and sales history, following up on transport queries, Track & Trace
• Ensuring support to the AR team in resolving invoicing discrepancies
• Process owner for Customer Dialogue whilst still maintaining common sense approach to simple tasks
  
  

• Bachelor’s degree, ideally in Business Administration, Economics, or a related field
• Solid experience with SAP or an equivalent ERP system
• Proven professional experience in Customer Service, preferably in an international environment
• Experience in a commercial role is an advantage, but not mandatory
• Excellent English skills, both written and spoken, are essential; additional European languages are an asset
• Strong communication skills with the ability to interact effectively at all levels — from administrative staff and blue-collar employees to C-level executives
• In-depth understanding of Order-to-Cash (OTC) processes
• High competence in customer communication and relationship management, acting as a key counterpart to Sales and therefore demonstrating strong commercial awareness
• Proven experience in change management and the ability to actively drive and implement change processes successfully
  
  

• Exciting professional tasks and challenges in a diverse and secure working environment with the world market leader in the chemical distribution industry and DAX listed company
• Our personalized onboarding program, guarantees that you will be off to a quick start
• Dynamic multicultural work environment
• Mobile working option: your professional and private life can be combined even better
• A competitive remuneration package awaits you.