Ofertes d'ocupació a CHANEL

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Office

We are looking for an Operations Manager for our fashion boutique in Marbella.

At the heart of CHANEL’s superior client journey, the Boutique Operations Manager Ensures that the boutique team is equipped with the data, product and tools to constantly delight clients.

Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL’s leading luxury stance, the OP Manager drives the efficiency of the boutique.

Overseeing the back-office teams, the OP Manager ensures the day-to day function of the boutique, while constantly anticipating business evolution.

KEY PARTNERS:

Internally: Boutique Teams, Local Fashion Retail Teams, Europe Fashion Retail Teams

IN THIS METIER, WE ARE ENERGISED BY:

Motivating the back-office teams to create the conditions that promote an expectation-exceeding client journey.

• Conveying the House Strategy to the relevant teams (Stock, Cash, Care & Repair), ensuring objectives are understood and executed effectively
• Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations
• Identifying development areas of team members and formulating action plans, including training programs, to enhance skills and performance
• Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique
• Supporting and encouraging Chanel Vital Behaviors across the team
  
  
  

• Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required
• Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors
• Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions
• Anticipating business evolutions and supporting boutique management in building strategic action plans to address them
  
  
  

• Supervising the organization and optimization of inventory to ensure product availability
• Overseeing the organization of stock-taking
• Supervising cash management within the boutique
• Building the working schedule in collaboration with the management team for optimal floor coverage and sales support
• Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally
• Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff
• Provisioning the boutique with required supplies
• Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations
• Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures
  
  
  

• Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency
  
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada27 d’ag.

Position Overview

We are seeking a full-time Cashier who demonstrates a strong commitment to client service and possesses a solid understanding of cash register operations. This role is essential to maintaining the integrity of transaction processes while actively supporting the overall sales growth of the Boutique.

The primary responsibility of this position is to execute all cash register transactions with precision and in strict compliance with established procedures, while delivering a seamless and luxurious client experience.

Key Responsibilities

• Process all sales transactions accurately and efficiently using a variety of accepted payment methods
• Verify payment methods and identification documents in accordance with established procedures
• Receive and implement updates from supervisors regarding procedural or regulatory changes
• Ensure accurate customer account creation and modification in line with current guidelines
• Identify and escalate duplicate customer accounts to management
• Maintain consistency between customer accounts and collections to ensure accurate account management
  
  
  

• Contributing to the legacy and excellence of The House of CHANEL
• Being part of a team that delivers an exceptional and elevated client experience
• Taking pride in attention to detail, accuracy, and discretion
• Thriving in a fast-paced and dynamic retail environment
  
  
  

• Fluency in English is required
• Proficiency in Chinese or Russian is a plus
• Previous experience in luxury retail or client service is a strong advantage