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NovaGENERAL AVIATION SERVICE SL FBO
Madrid, ES
Operations Agent
GENERAL AVIATION SERVICE SL FBO · Madrid, ES
windows Marketing Gestión de transportes Resolución de problemas Investigación Comunicación Operaciones Medios de comunicación social Transporte Vuelos
Send CV to: [email protected]
Salary: Commensurate with skills and experience
Reports to: Station Manager
Location : Madrid airport
Type of contract: long term contract saturday, sunday and public holidays
Main Responsibilities:
- Attend to and coordinate the needs of operators regarding their flights:
- Receive and process handling requests via email, as well as possible changes in schedule, airports, and airlines.
- Manage slots and flight plans to ensure a proper flow of aircraft.
- Administer the Airtable database to keep records of all services up to date.
- Update the schedule of future and past flights for AENA.
- Process catering requests for flights.
- Coordinate passenger and crew transportation to the aircraft, VIP lounges, and security checkpoints.
- Request aircraft maintenance services, such as oxygen, fuel, and wastewater.
- Manage aircraft parking and possible modifications related to it.
- Facilitate communication with relevant authorities to coordinate customs and security control for passengers and crew. • Handle the necessary procedures for the payment of airport fees.
- f resources are insufficient to attend a flight, request handling services from other companies in the sector.
Qualifications and Experience:
- Fluent in English & Spanish (written and spoken); other languages (Russian, French, German) are a plus.
- Possess a driving license.
- Proven experience in the airport environment is a plus.
- Customer-oriented approach.
- Self-motivated, disciplined,
- Proactive and analytical approach.
- Experience in a multi-faceted, international organization.
- Excellent communication, interpersonal, and organizational skills.
- Ability to balance priorities and meet targets within a demanding workload.
- Hands-on mentality.