Ofertes d'ocupació a Hotel Arts Barcelona

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada13 de juny

H10 Hotels precisa incorporar a una persona para trabajar como Camarero/a en nuestro hotel H10 Art Gallery, en Barcelona.

Las tareas que estarán bajo su responsabilidad serán:

• Realizar de manera profesional, con iniciativa y responsabilidad el servicio de desayunos, eventos y bar a nuestros clientes
• Control y cierre de cajas
• Mostrar una actitud proactiva y colaboradora con los clientes, transmitiendo empatía y carácter conciliador para la resolución de conflictos
• Ofrecer un servicio delicado y atento a los clientes para garantizar una gran experiencia durante su estancia.
• Preparación y servicio de bebidas
  
  

• Buen nivel de inglés. Se valorarán otros idiomas.
• Experiencia previa en hoteles.
• Persona abierta, con don de gentes e iniciativa.

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada6 de juny

Office

To get a clear overview what positions are offered as a trainee, we have created a list of the departments within the Rooms Division. Please be reminded that this information serves as a guide. During the first day at the hotel, the welcome day, you will have an interview with your divisional leader. After this interview the divisional leader will decide in which department you would develop your skills best. While taking your profile into account, the divisional leader will place you in a department where you will have a great impact. Furthermore, you will have opportunities for lateral service which gives you the change to develop your talents in other departments.

DEPARTMENTS

• CONCIERGE:
• Assist guests to find their way in our town making reservations of all kinds (restaurants, spa, hairdresser, rentals, transportation, tours, shows, events, etc.)
• Assist guests finding their luggage that has been lost in the airport.
• Send and receive packages, letters, personal belongings, flowers and others.
• Assist guests in recommendations, suggestions on what to do in town (sightseeing tours, old-town walks, beach promenades, shopping rounds, cultural visits, etc.).
• Planning and booking trips, flights, hotels around the country and outside.
• Indicate directions within the property and services in their rooms.
• GUEST SERVICES:
• First contact with the guest and the hotel, so need to be an impressive warm welcome.
• Assist all guests with their luggage upon arrival and pick up on departure.
• Arrange transportation in and out.
• Organize in-room deliveries, gifts, welcome letters and other requests.
• Take group bag pulls.
• Storage personal belongings safely.
• Follow-up with guests requests and give a fond farewell to each and every guest.

• GUEST RELATIONS:
• Engage guests in the lobby, interact, identify needs and solve demands.
• Back office duties to plan, highlight and control VIP stays.
• Organize amenities for VIPS, oversee hotel operations around them.
• Escort guests to where they need.
• Help Front Desk when rooming guests.
• FRONT DESK:
• Check guests in and out, using opera system.
• Fulfil guests needs trying even to exceed their expectations, and deal with guests’ complaints.
• Basic concierge assistance and information about the hotel facilities.
• Plan and organize group arrivals.
• Do payments, assist in cash advances, and check guest folio.
• HOUSEKEEPING:
• Inspect and maintain cleanliness of guest rooms and common areas.
• Make check lists of inspected rooms.
• Monthly inventories of in-room amenities and attrezzo.
• Help HKP manager in daily pop up duties, projects and last minute requests.

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada6 de juny

Office

Learning: Direct assistance to the Training Manager on setting up the venues before, during and after the facilitation. Assistance on the preparation for employees’ events, such as monthly birthdays, welcome and assistance to all employees and students with their daily requests. Being the first point of contact at the office and assisting them when needed, maintaining filing of the training certificates from new employees and students. Ensure accurate maintenance of all employee records and files, maintain confidentiality and security of employee and property records, files, and information, and coordinate the CTQ document, where all departments update daily their information, assistance to our employees’ cafeteria staff on preparing the daily menu posters.

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada6 de juny

Asistir directamente a la directora de ingeniería, ser responsable de gestionar los estándares de sostenibilidad, recibir las llamadas provenientes de todos los departamentos del hotel referente a incidencias. Durante las tareas diarias, analizar la prioridad de cada solicitud de trabajo dependiendo de su importancia, asignarla al que mejor se adapte para su cumplimiento, asegurándonos de que está hecha y hacer follow up. Asistir al director y asistente de ingeniería con sus tareas diarias y proyectos, elaboración de reportes, hacer órdenes de compra, comunicación con proveedores, comunicarse con el departamento de finanzas, revisión de facturas, control de horarios, supervisar el mantenimiento de áreas públicas, etc.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada10 de maig

LESS

Additional Information

Job Number 25066967

Job Category Rooms & Guest Services Operations

Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.