Ofertes d'ocupació a Strada

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

. TSQL Azure Cloud Coumputing

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

The role

This role will be responsible for processing, analysing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client’s employees, in accordance with the client’s service level agreements (SLAs). It also includes the support needed for the modules of Strada Access and Strada Core.

Key Responsibilities

Technical Support: Provide in-house technical support for Strada Assist, Strada Access and Strada Core.

Analyse, prioritize, and resolve faults to completion.

Resolve tickets in accordance with SLAs and escalation procedures.

Issue Resolution: Diagnose and resolve software application issues following established procedures and methodologies.

Problem Analysis: Understand and analyse problems, proposing resolution paths.

Documentation: Ensure accurate and up-to-date documentation is maintained.

Continuous Learning: Stay informed about the latest technology trends beyond internal training.

There could also be more responsibilities related to the role.

Business-Related Skills

Infrastructure Administration: Strong skills in integrating networking, systems, and monitoring solutions, along with general IT maintenance skills.

Technical Support: Proven ability to support software and application technical problems.

Desired Skills

• Azure cloud knowledge
• Windows knowledge
• SQL knowledge
  
  

Personal Skills

Communication: Excellent verbal and written communication skills in English.

Quality and Deadlines: High accuracy in terms of quality and adherence to deadlines.

Organization: Ability to organize work and prioritize tasks to meet deadlines with minimal supervision.

Autonomy: Ability to work independently while maintaining a strong commitment to the team and customer.

Analytical Skills: Strong analytical, problem-solving, and organizational skills.

Proactivity: Be proactive, dynamic, and flexible.

At Strada, Our Values Guide Everything We Do

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
  
  

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

. Outlook

Key Responsibilities

• Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements
• Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds
• Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities
• Be able to understand and interpret a payslip
• Be able to understand and follow the payroll calendar
• Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
• Recognize and deal appropriately with sensitive and confidential information
• Produce and understand basic standard and client specific payroll reports
• Review and validate data for accuracy
• Answer basic payroll questions and requests
• Support and execute SOC1 Controls
• Participates in projects as needed and assigned
• Adherence to all Security and Compliance procedures
• 100% Attainment of customer SLA agreements
• Adherence to quality standards
• Demonstrate professionalism and act responsibly
• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook
• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities
• Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
  
  

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.