Ofertes d'ocupació a Vueling

• Nivell d'experiència---
• Tipus de contractePer dies
• PublicadaNova

Agile Oracle Jira Power BI Siebel Salesforce Tableau

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

The Manager Customer Care- Solutions Delivery is responsible for transforming the Customer Service area by applying new technologies to obtain an efficient and technological operation.

Working and collaborating with the different departments involved in the transformation such as IT, Digital, Customer Care, Strategy etc. The main objective is the technological transformation of the customer service area, establishing new contact channels and introducing AI, playing a crucial role in the digital transformation.

Main Accountabilities

• Process mapping and improvement.
• Continuous improvement through the introduction of new technologies as well as AI.
• Incident management and emergency response (system outages, etc.).
• User management and maintenance.
• Tracking and analysis of the performance of new tools.
• Team leadership and development of the staff under your charge.
• Maintain effective communication between the different areas.
  
  

Main Responsibilities - Tasks

• Identify and manage operational and potential problems and risks, taking corrective actions by managing day-to-day issues.
• Coordinate and lead internal and external audits.
• Maintain and improve KPIs.
• Execute the systems incident response plan.
• Prioritization of tasks, handling multiple projects simultaneously, organization and planning.
  
  

Main Relationships

• Members of the Management Committee.
• Area Directors.
• Transversal areas: Customer, Legal Department, Communications, Commercial, Network, IT, etc.
• Suppliers
  
  

Education

• Engineering degree (robotics, telecommunications, industrial processes, etc.)
• Post-graduate studies in Artificial Intelligence or PMP
  
  

Experience

• Minimum required experience of at least 5 years in areas of transformation and digitalization.
• Team management experience required.
• Negotiation.
  
  

Competencies

• CRM's ( Salesforce, Sugar, Siebel, Oracle).
• Telephony systems (Avaya, Genesis).
• Current technology (Robotics, AI).
• management systems (PowerBI or Tableau).
• Ticketing systems (Zendesk or Jira).
• Call Center Metrics.
• High leadership and team management skills.
• Analytical skills.
• Ability to work in a fast-paced and demanding environment.
• Agile decision making.
• Negotiation skills.
  
  

Languages

Spanish and English C1

Other

Location

Barcelona - Viladecans (HC)

Level

Vueling is the first Top Employer airline in Europe

Vueling is the first European airline and the first low-cost airline in the world to obtain this certification, based on Vueling's results in the Top Employers Institute's HR Best Practices Survey, and covers six areas of human resources across 20 different topics.

🟡 #FlyToYourFullPotential

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more! Want to learn more? Click here.

🟡 Our Culture

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.

🟡 Our Recruitment Process

Your experience as a candidate is critical for us. We firmly believe that understanding our process will alleviate anxiety and ignite your passion for this extraordinary experience! Please take a closer look at how our process works.

• Nivell d'experiència---
• Tipus de contractePer dies
• Publicada25 d’abr.

REST Office

Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

You will lead administrative processes within the Cabin Crew department, emphasizing digitalization and accurate manpower distribution. Your role involves overseeing personnel and projects to support efficient operations. You will manage the accurate distribution of manpower across different bases, aligning with crew supply and demand. Additionally, you will spearhead projects aimed at digitalizing employee experience to enhance operational efficiency while ensuring compliance with safety standards and regulatory requirements.

Main Accountabilities

• Achieve full adherence to all regulatory and organisational requirements, enhancing overall departmental compliance.
• Maintain seamless operational transitions during changes, ensuring minimal disruption and continued compliance.
• Ensure that all operational manuals are current, comprehensive, and fully compliant with existing regulations.
• Foster a strong, cooperative relationship with regulatory bodies and successfully address all audit findings promptly.
• Consistently maintain high standards of safety and regulatory compliance across all cabin crew operations.
• Ensure all cabin crew members receive the required training, thereby enhancing their competencies and compliance with safety standards.
• Deliver projects on time and within budget, contributing to the continuous improvement of cabin crew operations.
• Efficiently allocate and manage manpower resources, ensuring optimal staffing levels that support operational demands.
• Streamline back-office operations, improving efficiency and support to frontline cabin crew members.
• Uphold the highest standards of safety and compliance in all activities, mitigating risks and enhancing operational integrity.
• Make the department managed a better place to work.
  
  

Main Responsibilities - Tasks

• Ensure compliance with all departmental processes and procedures in accordance with applicable regulations, IOSA standards and recommendations from other superior organisations.
• Oversee and control the Management of Change (MOC) processes within the Cabin Crew department.
• Develop, review, and update manuals and departmental processes to align with both regulations and departmental needs.
• Serve as the primary point of contact for regulatory authorities and coordinate audits to address concerns or findings.
• Monitor safety and compliance within the Cabin Crew department.
• Lead or participate in projects related to cabin crew operations.
• Determine and manage the cabin crew manpower budget (new entrance, reinstated and upgrades to SCC) in coordination with the rostering department.
• Manage and coordinate cabin crew back-office processes and personnel.
• Ensure that all activities within the scope of the role comply with relevant compliance and safety standards.
• Organize and manage the team, promoting their development, teamwork and communication, between their collaborators and the rest of the Company.
• Perform any other responsibility or function that is assigned inherent to the job.
  
  

Education

Bachelor's degree in Engineering, Aviation Management, Business Administration, or a related field.

Experience

• Relevant experience in team-management roles.
• Experience managing supply-chain-type processes.
  
  

Ideally, but not a must:

• Previous experience in cabin crew operations, quality management, or regulatory compliance within the aviation industry is preferred.
• Experience in coordinating and managing training programs for cabin crew.
• Proven track record of maintaining compliance with aviation safety and operational standards.
  
  

Competencies

• Team management.
• Teamwork.
• Organisation and structure.
• Flexibility.
• Problem solving.
  
  

Languages

Fluency in English and Spanish.

Other

The ideal candidate would bring:

• Understanding of applicable law relevant to aviation and cabin crew operations. Basic knowledge of Microsoft Office and general informatics skills.
• Familiarity with aviation regulations and standards, such as IOSA.
• Knowledge of AIMS (Airline Information Management System) or other Vueling systems.
• Knowledge of SMS (Safety Management Systems) and Compliance Monitoring as per IOSA ORG 1.6.2.
  
  

Location

Viladecans (Barcelona).

Level

People Manager 4

Our Benefits 💛

Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more! Want to learn more? click here

We have won the award for the “Best Low-Cost Airline in Europe 2021” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience!