Client Distribution Leader, Iberia

Madrid, Spain

Client and Distribution Leaders (CDL’s) are highly experienced in actively managing and expanding client and broker relationships. Their primary purpose is to accelerate profitable sales growth and retention by supporting underwriting in achieving their profitability targets.Through their market management efforts and the delivery of high quality and original solutions, they enhance the reputation of AXA XL’s Network.

In this role, you will be responsible of understanding client and broker needs and matching them with AXA XL’s expertise and appetite. Key in doing this will be the ability to articulate the innovative and customized solutions AXA XL brings to their risk management needs.

You will collaborate with underwriters to retain, grow and achieve targeted financial business ratios while maintaining the highest levels of account service.

Strengthening the quality of relationships with AXA XL brokers and clients, you will develop a pipeline of opportunities for AXA XL’s underwriting units, ensuring that clients get best in class services, monitor customer satisfaction and make sure AXA XL acts accordingly.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What You’ll Be DOING

What will your essential responsibilities include?

Key metrics for the relevant areas will be established and performance tracked against same.

Client Relationship Management

• Act as relationship leader on assigned portfolio of accounts in order to retain and growth profitable business
• Increase the awareness among clients about AXA XL’s product solutions, cross sell new products and increase product density where we have the appetite
• Contact the client frequently to enhance the relationship and provide product/appetite/results updates and inform new relevant developments at AXA XL
• Work with underwriting and functional lines to ensure the delivery of top-class client service by all AXA XL departments on assigned accounts
  
  

Broker Management

• Develop and effectively manage assigned brokerage relationships in collaboration with underwriting colleagues
• By effectively marketing AXA XL and its products to the broker community, increase appropriate submission flow and develop pipeline of opportunities for underwriting units
• Contribute to the strategic process of identifying, and developing new distribution channels
• Provide regular product/appetite/results update to broker partners and inform new relevant developments at AXA XL.
• Represent AXA XL at relevant insurance market events
  
  

Strategic Growth Initiatives and Line of Business

• Work with AXA XL’s leads for Strategic Growth Initiatives and Underwriting Managers to support strategic initiatives and underwriting business lines evolution.
  
  

Strategic Business Development

• Identify and support the capture of growth opportunities in close collaboration with all of AXA XL's businesses in assigned territory/brokers.
• Continuously monitor customer satisfaction based on feedback; discussing with the organization and make sure issues get addressed in a timely fashion.
• Drive cross sell across AXA XL's businesses, by understanding client and prospect needs and matching these with AXA XL´s expertise and risk appetite.
  
  

Financials: Growth and Profitability

• Contribute, through effective distribution strategy execution, to the achievement of the country specific budgeted financial objectives (GWP, New Business, Rate Change and Retention ratios).
  
  

You will report to the Head of Distribution, Spain & Portugal.

What You Will BRING

We’re looking for someone who has these abilities and skills:

Required Skills And Abilities

• Bachelor´s degree in business, finance or a related field
• Fluent Spanish and English: minimum C1 level CEFR
• Proven experience in senior role within client and broker relationship management, preferably in the financial or incurance industry or in similar functions and responsibilities.
• Experience of underwriting processes, insurance operations and knowledge of risk factors, in commercial lines insurance
• Extensive knowledge and expertise in the global insurance market or equivalent combination of education and experience
• Sound understanding and use of targeting, analysis and strategic planning approaches
• Strong understanding and familiarity with local market, corporate clients, distribution channels and competitive landscape
• Demonstrated experience with Microsoft 360
• Extensive sales skills including presentation, development, communication and negotiation skills.
• Strategic thinking and growth mindset to promote excellence and fosters constructive debate
• Self-starter, results oriented and able to navigate in a complex market and organization
• Highly skilled in promoting teams and achieving real results through collaboration across product lines
  
  

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
  
  

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
  
  

For more information, please see axaxl.com/sustainability.