Location: remote working, preferably based in the area of Málaga. About The Role Field Clinical Specialist (FCS) provides field technical & educational support to assigned accounts at a Territory level. Work is driven by Customer demand and...
Location: remote working, preferably based in the area of Málaga.
About The Role
Field Clinical Specialist (FCS) provides field technical & educational support to assigned accounts at a Territory level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.
Your Responsibilities Will Include
About The Role
Field Clinical Specialist (FCS) provides field technical & educational support to assigned accounts at a Territory level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.
Your Responsibilities Will Include
- Provides field clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
- Work is driven by Customer demand and pre-planned support requirements.
- Attend cases face to face with our customer and advise physicians on clinical attributes / techniques associated with our products.
- Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
- Supports team to achieve projected sales goals and increase sales revenues.
- Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
- Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
- Provides education support on product usage and customer training.
- Degree in Biomedical Engineering (preferred) or Nursing, Pharmacy, Biotechnology or similar;
- Native or proficiency in Spanish and good English level;
- Any small experience (around 1 year) in a similar role or in the operating room, with preference in the Neuromodulation or Neurosurgery field, will be considered a plus;
- Based preferably in the area of Málaga.
- Permanent contract
- Company car
- Healthy work-life balance with flexibility and respect for personal time.
- Working in an international environment with diverse, high-performing colleagues.
- Inspirational colleagues & culture that empower creativity, accountability, and excellence.
- Career Development opportunities through dedicated training programs and stretch assignments.
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