Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.

Tradition’s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.

Tradition is currently seeking to appoint a Head of Client On-boarding to be based within the Madrid office.

Main responsibilities within the Head of Client On-boarding role include:

• Responsible for the development and implementation of on-boarding practices
• Lead and mentor the on-boarding team, setting clear goals and objectives, providing guidance and support, and fostering a culture of excellence and collaboration.
• Partners with front office to align on-boarding program activities to meet requirements
• Develop and maintain positive working relationships, whilst managing the communication with day to day contacts
• Compliance with all relevant regulatory requirements, industry standards and company policies, implementing appropriate controls and measures to mitigate risks and safeguard client assets and information.
• key performance indicators (KPIs) and metrics to track on-boarding performance and outcomes, providing regular reports and insights to senior management.
• and implement strategic plans and initiatives to optimise the client on-boarding process, enhance the client experience, and drive business growth.

Key skills, experience and competencies required to be successful in this role:

• Knowledge of regulatory requirements and best practices related to client on-boarding, KYC (Know Your Customer), AML (Anti-Money Laundering), and CDD (Customer Due Diligence).
• Experience with the CNMV / NFA would be desirable.
• Excellent leadership skills with the ability to effectively manage teams, build relationships, and influence stakeholders at all levels.
• Strategic thinking, problem-solving, and decision-making abilities, with a focus on driving continuous improvement and delivering results.
• Communication skills, both verbal and written at all levels.
• Integrity
• To perform consistently under pressure to tight deadlines.

Tradition do not accept agency CV’s. Please do not forward CV’s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.

Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.

Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.

By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.