Join us at the Canary Islands as a Resort Operations Manager as we reopen our newly renovated resort in Spring 2024 and seek a skilled, dedicated, and results-oriented individual to lead our operations.

As our Resort Operations Manager, you will ensure a seamless guest experience, overseeing the smooth operation of all on-site activities. You will coordinate and monitor the front desk, restaurant, housekeeping, and technical departments. Based in Gran Canaria, you will support Puerto de la Cruz, Tenerife and our Hapimag Resort in Marrakesh, Morocco. You will assist with operational and administrative tasks. You will also be responsible for planning and implementing revenue-generating initiatives for various outlets.

Your responsibilities:

• Lead the entire resort, including budget creation and goal achievement
• Manage and develop the Head of Department Management Team and approximately 30 employees
• Ensure adherence to standards and continuously improve work processes, creating employee schedules
• Guarantee exceptional customer service
• Regular resort visits to Puerto de la Cruz and Marrakesh

Qualifications:

• Completed commercial apprenticeship or bachelor’s degree in hospitality
• Several years of professional experience in various departments of the industry (especially at the front desk and in gastronomy)
• Excellent German, Spanish, and English language skills, both written and spoken. French is a big plus.
• Proficiency in standard IT programs (eg, MS Office or Google Suite)
• Willingness to work flexible hours
• Willingness to travel frequently to Tenerife and Marrakesh

Benefits:

• The opportunity to join a dynamic and international team within a well-established hospitality brand.
• A year-round position with the chance to live and work in beautiful Gran Canaria.
• A young, dynamic, and international team
• The chance to develop yourself before opening in different Hapimag Resorts
• A competitive salary and benefits package.
• Accommodation in the resort.
• Annual off-site resort manager development to keep on growing with us

Ready to take the next step in your hospitality career? We look forward to hearing from you!

Apply Now: [email protected]

About Hapimag

Hapimag offers holiday apartments with the comfort of a hotel in prime locations. We’re there for you as advisors and hosts. Our idea is responsible and fair – for our guests, our colleagues and our holiday destinations. We're a guest and an investor altogether: We invest in our own holiday resorts. Why? Because we want to have a relaxed and mindful holiday.

As pioneers of the sharing economy, we are a team of over 1800 people and around 120,000 members. Our common goal: a high-quality and sustainable holiday experience. We are a sharing community for holiday apartments. We share 56 holiday resorts in popular European destinations – by the sea, in the mountains or in cities. As a community, we share our economic, social and environmental responsibility.

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