About Olala

Olala is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays; as well as 10 F&B assets, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

Your role

We are seeking a dynamic, creative and passionate Receptionist agent to join our team in Granada. As a Receptionist agent, you will be mainly responsible for the guest experience and reporting directly to Operations Coordinator .This is an excellent opportunity to gain hands-on experience in the vacation rental industry and be part of the fast growth of our company.

Your Journey

• Welcome guests in a cordial and professional manner upon arrival at the hotel.
• Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations.
• Manage the check-in and check-out process for guests efficiently and accurately.
• Provide detailed information about hotel amenities, local attractions and activities.
• Respond to inquiries and handle guest queries by telephone, email, Whatsapp, Facebook in an effective and timely manner.
• Manage reservations and cancellations, ensuring accuracy and precision in the hotel management system.
• Resolve guest problems and complaints in a prompt and satisfactory manner, ensuring complete guest satisfaction.
• Maintain a clean and orderly environment in the reception area.
• Collaborate to support operational departments, such as housekeeping, maintenance, and food and beverage, to ensure a smooth experience for guests.
• Perform basic administrative tasks, such as filing documents, maintaining up-to-date records, collecting payments
• Suggest innovative ideas to increase sales and improve customer experience.
• Work closely with the Customer Care team located in HQ, Barcelona, Spain.
• Schedule: 13h to 17h, Thursdays and Fridays off.

What do you bring to your trip

• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and meet deadlines.
• Outstanding organizational and multitasking skills.
• Fluency in English at a professional level. Other languages are a plus.
• Availability to work 40 hours per week, including weekends.

Diversity and Sustainability

At Olala, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala, visit www.olalahomes.com and to keep up to date with Olala group’ news, follow us on LinkedIn and Instagram!