Guest Service Agent at REMS

Summary

REMS is number 1 on Airbnb Málaga in terms of revenue and quality.

We provide great holiday experience to our guests and high end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.

Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.

The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.

Responsibilities

• Guide our guests using our communication tools (PMS and phone calls).
• Welcome the guests to the properties and assist them during their stay (check-in).
• Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
• Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
• Cover the reception of the guests in our office.
• Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Skills and qualifications

• Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
• Driving licence is mandatory.
• Be reactive, adaptive and improvise while facing issues.
• Having strong customer relationship capabilities.
• Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).
• Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
• A Bachelor's degree in a relevant field is a plus.

Conditions and Benefits

• Location: Malaga historic center.
• Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Property Leader every month.
• Possibility of part time scheduling starting from 25H/ Week.
• Contract: Permanent employment contract with 45 days trial period
• Days off: 2 days per week + unlimited days off if approved by the Property Leader.
• Salary: 25.000 EUR Gross annually, with an evolution to up to 30.000 EUR annually as Property Manager and later as a Property Leader.

To go any further, please send your CV at: [email protected]