We're Hiring: Operations Coordinator

Marbella, SpainSwish Marbella is a leading luxury short-term rental brand with a curated portfolio of high-end villas and apartments.

We are seeking anOperations Coordinatorto ensure our homes are consistently guest-ready and maintained to the highest standards.Role Purpose

The Operations Coordinator will oversee inspections, maintenance, and guest satisfaction processes, acting as the link between property owners, service providers, and the guest experience team.Core ResponsibilitiesProperty Management & Inspections

• Conduct regular property checks (pre-arrival, mid-stay, post-stay)
• Identify and resolve maintenance, safety, or presentation issues
• Guarantee that every home meets Swish's luxury brand standardsMaintenance & Repairs
• Manage preventive maintenance schedules (AC, pool, gardens, appliances)
• Coordinate contractors and suppliers, ensuring quality and timeliness
• Keep accurate maintenance logs and handle urgent repairs swiftlyHousekeeping & Logistics
• Oversee housekeeping schedules and turnovers
• Ensure immaculate cleaning, linen, and presentation standards
• Liaise with cleaning and laundry teams to meet tight deadlinesGuest Experience
• Ensure properties exceed expectations on arrival
• Act as operational support for any in-stay issues
• Monitor guest feedback to continuously improve standardsDamage & Inventory Management
• Conduct check-in/out inspections and manage damages
• Track and replenish consumables and luxury amenities
  
  

Operational Systems & Processes

• Create SOPs, workflows, and checklists for efficiency
• Update PMS/CRM with operational data and reports
• Ensure compliance with safety regulations and brand standards
  
  

Supplier & Contractor Management

• Maintain strong vendor relationships (maintenance, linens, pool, gardens)
• Negotiate rates and service agreements to ensure quality and cost efficiency
  
  

Reporting & Continuous Improvement

• Deliver regular reports on property condition, spend, and guest feedback
• Suggest improvements to streamline operations and enhance satisfactionSkills & Experience
  
  

Proven experience in hospitality operations, property management, or luxury STR

Strong organizational skills and attention to detail

Experience managing housekeeping, maintenance, and suppliers

Proactive, solution-oriented, and calm under pressure

Excellent communication in English (Spanish desirable)

Driving license and flexibility to travel between properties in MarbellaPersonal Attributes

Highly organized and process-driven

Strong leadership and vendor management skills

Hands-on, professional, and guest-focused

Passionate about luxury hospitality and Swish Marbella's valuesIf you're ready to join a fast-paced luxury brand and help us deliver flawless guest stays, we'd love to hear from you.Apply via ******