Ofertes d'ocupació per a operators

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Jira Excel Salesforce PowerPoint

Job Summary

JOB DESCRIPTION – JOB TITLE Sports Product Operations Specialist, Spain

Location: Barcelona or Madrid, Spain.

Division: Ticketmaster International.

Line Manager: Senior Manager Support & Operations, Spain.

Contract Terms: Permanent 40 hours per week.

THE TEAM

Global Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction.

EMEA Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts in the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge of our ticketing products is also key to improving our service proposition and solving our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

In this role as Sports Product Operations Specialist, part of the Support & Operations team in Spain, you will be responsible for owning the iterative roll-out of new Sport XR platform products and features delivered by Ticketmaster Sport Product and Engineering teams, ensuring the Ticketing Product Portfolio can be operated at scale without major friction.

As a complement of the Sport XR, you will have to roll-out Universe platform A self-service event ticketing solution that Ticketmaster offers around the world. You will have to cover requirements for Spanish clients with Universe. Promoters who organise single events such as exhibitions, trade shows and small concerts.

You will become the knowledge expert over the Sports segment set of products, in some cases being responsible for advanced configurations, and will consult with end users to define solutions to extraordinary client needs and issues. The Product Operations Specialist will also become the first tier of support to internal end users when in need of product understanding and/or product issues and disruptions.

You will collaborate with a wide community of Product Operations Specialist across the different Regions and Markets, so that product knowledge is built consistently across the board and product roll-out and support processes benefit from our international scale and synergies.

The Product Operations Specialist will continuously engage with Product Management and Product Support teams to understand Product Roadmaps and be able to anticipate roll-out and support efforts at Regional and Market level.

What You Will Be Doing

PRODUCT ADOPTION

• Facilitate the implementation of Sport XR and Universe platforms in Spain
• Learn from Beta implementation (and from ongoing implementations of existing Ticketmaster platforms in the market) to define an efficient process of rolling out the Sports XR and Universe platforms to greater scale
• Communicate product updates, new features, and functionality
• Lead the process to implement new products and features.
• Test products and features end-to-end to understand how these behave with the wider product ecosystem.
• Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.
• Own product advanced configurations and translations so that these are embedded in the Regions’ system setup
• Work with Client Support leads in adapting existing or adopting new business processes required to operate the new products and features, reducing the need for unsustainable workarounds
• Work with Education in defining training needs to facilitate product adoption and roll-out
• Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoption
  
  

PRODUCT CONSULTANCY

• Develop master knowledge on new and existing ticketing products that form part of the Sport XR product suite and Universe in case needed
• Understand client organization’s long-term business goals and recommend appropriate system and product solutions
• In conjunction with the Client Support Specialists evaluate business processes and assist clients to develop strong best practices
• Bring technical knowledge and first line support to the Regional Client Support teams
• Assist Client Development with RFP responses as it relates to all Ticketmaster products
• Collaborate with the wider Product Operations Consultant community in raising product enhancement requests and defining detailed requirements for these
  
  

PRODUCT SUPPORT

• Track client issues and support via company tracking system Salesforce and provide first/second tier issue fixes when possible
• Bridge issue resolution between Product Support central team and local Client Support team
• Act as the first line of support for specific clients when warranted due to business needs
• Facilitate product advancement through communication of client feedback to Product and Engineering teams
• Coordinate and act as Business Consultant with Product software installation and upgrades
• Coordinate with install timeline, data extraction, and checklist
• Troubleshoot system, connectivity, software and hardware issues and escalate in a timely manner
  
  

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Demonstrated success in providing product consultancy and support services, preferably for Sports Clients.
• Experience leading and growing successful operations and cross-functional teams, preferably in an international or global organization.
• You've successfully managed complex projects and programs from inception to completion, demonstrating your ability to mitigate risk and deliver results.
• Strong written and verbal communications, negotiation and interpersonal skills in English and Spanish, considering that much of our communication is done asynchronously.
• Analytical mindset with proficiency in data analysis, reporting tools (e.g. Excel) and presentations (PowerPoint skills).
• Relevant experience in project management tools (e.g. Jira or Asana) and collaboration platforms (e.g. Slack or Confluence) for planning, tracking, and collaborating on projects
• Demonstrated leadership ability, and experience with building and maintaining strong relationships with stakeholders
• Innovative and flexible approach – thrive to find solutions outside the box, not accepting the status quo, and working with a sense of urgency to deliver results.
• Experience in ticketing, live events, promoting, e-business, media or entertainment industries preferred.
• Knowledge of ticketing platforms and products within the Sports Segment is a bonus
• Familiarity with product management principles, frameworks and methodologies is desirable.
  
  

You (behavioural Skills)

The following attributes determine how the role will be carried out and are required to be a success:

• Carefully weighs the impact of a broad range of related issues or factors.
• Makes high quality decisions in a timely manner, considering both the immediate and long-term consequences of decisions.
• Asks appropriate questions to ensure understanding, to generate new ideas and innovative solutions.
• Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
• Organises time effectively and plans for future needs, maximising the use of available resources.
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.
• Highly motivated team player who contributes to an atmosphere in which people work together enthusiastically and effectively, and produce outstanding results
• Clearly conveys goals and expectations to others; steps forward to confront difficult issues.
• Paves the way for change, diminishes fear and persuades others to let go of resistance.
• Cultivate successful interdepartmental relationships ensuring growth of areas.
• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management.
• Demonstrates ethical behaviours.
• Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organisation. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.
  
  

TICKETMASTER VALUES

• Rock Solid Reliability – I earn the trust of clients, co-workers, and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
• Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
• Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
  
  

CULTURE

• We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day.
• We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
• We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
  
  

EQUAL OPPORTUNITIES

• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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Networking Trabajo en equipo Tecnología de la información Equipos informáticos Sistemas operativos Soporte técnico Resolución de incidencias Servicio de soporte técnico Instalación de software Reparación de equipos informáticos

En CCIB buscamos un/a técnico en informática encargado del montaje de los servicios IT requeridos por los clientes en el marco de nuestros eventos. 

Responsabilidades

Entre sus principales funciones destacan:

• Control de stock de todo el material informático relativo al montaje de eventos.

• Coordinación de un equipo externo durante el montaje, transcurso y desmontaje de los eventos.

• Asesoramiento, elaboración y gestión de toda la documentación previa, durante y cierre de evento.

• Conocimientos y uso básico de la herramienta empresarial para la elaboración de presupuestos.

Requisitos

Estudios a nivel técnico de grado Medio o Superior en Informática-Comunicaciones.

Conocimiento de Inglés (B2). Se realizará prueba.

+ 3 años en responsabilidades similares y preferiblemente entorno internacional.

Perfil dinámico, comunicativo y apasionado por el trabajo en equipo.

Alta disponibilidad horaria.

Ofrecemos

Contratación indefinida.

Beneficios sociales: ticket restaurant, seguros de salud y vida, aparcamiento.

¿Te unes al equipo?

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Office

Are you searching for a job that aligns with both your ambitions and your way of life? Continue reading to learn about the candidate we are seeking! 👇

From its origins as a wool mill, La Redoute has evolved into a heritage French brand, maintaining unique connections with its customers for over 180 years – initially through its catalogues and now digital. We specialise in designing furniture and home decor but also offer a range of fashion items to bring the French lifestyle to customer homes.

Part of the Galeries Lafayette group and present in Spain, in Barcelona, La Redoute is looking for an Administrative Assistant - B2B & Operations

Your future job:

• Work closely and support our B2B and Operation managers
• Take care of the daily contacts with our B2B Customers and external Customer Service partner.
• Improve B2B back-office and processes, realize B2B quotations, invoices follow up, liaise with after sale department.
• Follow the customer projects on the logistic part and the financial aspects of B2B orders
• Anticipate communication on logistics for B2C customers and provide the information to our customer service
• Work closely with our logistics partners and customer service to improve the service and meet customer requests.

What we are looking for:

• No previous experience required
• Customer Satisfaction orientation
• Rigour and organization, you are also endowed with good interpersonal skills
• Fluent in Spanish and English, French would be a plus
• You are pro-active, curious and team player

Why join us?

• Be part of a dynamic international team.
• Work in a stimulating and innovative environment.
• Experience a strong sense of community and an inclusive office culture.
• Enjoy the flexibility of a hybrid work model (3 days in-office, 2 days remote).
• Our Barcelona office boasts the city's best terrace and complimentary coffee.

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• Publicada2 de maig

Teletreball SEO

North Star Network hosts sports fan communities across the world. We run sports media in over 30 countries, helping bettors make informed choices about their wagers and where to place them.

A few figures about our portfolio of websites, which cover sports including football, boxing, MMA, e-sports, basketball and more.

• 50+ websites
• 30M+ monthly page views (and rising )
• covering 40+ markets
• +80 employees & +400 freelancers

Reporting to the CEO in charge of business development, the key objective of the Head of Operations is to reinforce North Star’s business in the priority markets through our brand portfolio (composed of Sportsmole.co.uk, FootballWhispers.com, Mrfixitstips.co.uk, FootballGroundGuide.com, ...) and the delivery of the market strategy.

Scope

The Head of Operations leads a multi-displinary team of experts (SEO, Content, Market, Sales, Media) to maximize the performance (P&L) on a dedicated market portfolio:

• Design & Deliver go-to-market roadmaps:
  • Evaluate market potential: make data-driven assessments of market potential, convert findings into executable action points for multi-disciplinary team.
  • Build market & asset strategies: present quarterly the objectives & the roadmap to the board members. 
  • Decide on investment strategy: use of assets / Identify missing assets among the portfolio
  • Define market & team objectives: Act as the central point of contact for work collaboration among different departments
• Empower team:
  • Recruit (in partnership with HR team)
  • Train & identify key capabilities among the team
  • Manage the team on a day-to-day basis
  • Responsible for markets’ objectives & performance (P&L)

To achieve those objectives, the Head of Operations will have a team of 10 people (Market Managers, Search Engine Optimization Project Managers, Content Manager, Account Managers, Media Coordinators), the support of the board and departmental Heads in charge of the operational excellence across the business units.

KPI’s:

 

- Volume of leads generated.

  - P&L performance

 

Profile:

 

- You know how to coordinate multi-disciplinary teams  

- You have a previous experience in a sport or gaming affiliate with high volumes & international scope or experience for a sports betting operator, as a Country Manager, Business Unit Director, or Product Owner  

- You already built P&Ls and like to make data-focused decisions

  - You are a recognized leader in your previous roles

  - Native level English, a second language is highly desirable 

 

Status:

- Permanent contract (CDI) in France, or Service Provider (freelance) if abroad 

- Attractive salary package (fixed + variable) 

- Swile (lunch vouchers, only available for CDI)

 - Mutual insurance (only available for CDI) 

- Profit-sharing program (only available for CDI) 

- Location: Levallois-Perret or Lille or remote

 

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Google Analytics Office Excel Power BI

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

Duración: 6-12 meses

Oficinas: Madrid

En nuestra empresa te impulsaremos a inventar para la vida. Formarás parte de un equipo diverso, inclusivo y polivalente de personas altamente motivadas, en el que el paciente es el centro de todo lo que hacemos, por lo que nuestros esfuerzos se concentran en encontrar soluciones y tratamientos para algunas de las enfermedades más desafiantes del mundo.

Igualdad de oportunidades

Estamos orgullosos de ser una empresa que reúne a personas diversas, talentosas y comprometidas. La forma más rápida de innovar es uniendo ideas diversas en un entorno inclusivo. Creamos un entorno en el que nuestros empleados puedan desafiar respetuosamente el pensamiento de los demás y abordar los problemas colectivamente. Garantizamos la igualdad de oportunidades, con el compromiso de fomentar un lugar de trabajo diverso e inclusivo

¿Qué ofrecemos?

• 850€ mensuales
• Comidas incluidas
• Acceso al gimnasio
• Jornada flexible
  
  

Tareas Específicas a Realizar

• - Soporte al equipo de estrategia y operaciones comerciales: análisis de negocio, seguimiento de KPIs...
• - Soporte analítico en la planificación financiera de la unidad de oncología
• - Soporte analítico en el equipo de estrategia digital de oncología
• - Diseño e industrialización de dashboards
• - Manejo de herramientas como Power BI, Google Analytics, Qlick, Spotfire, Power Automation...
• - Manejo avanzado del paquete Office: Excel, Power Point, etc...
  
  

¿Qué perfil buscamos?

• Master en Data Science deseable
• Graduado universitario.
• Nivel alto de ingles
• Disponibilidad a tiempo completo.
• Estar matriculado en alguna Escuela o Universidad que nos permita suscribir Convenio de Colaboración Académica.
• Capacidad trabajar en equipo y colaboración/facilitación
• Proactividad Capacidad de adaptación a los cambios
• Alto nivel de autonomía y toma de decisiones
  
  

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Intern/Co-op (Fixed Term)

Relocation:

VISA Sponsorship

Travel Requirements:

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License:

Hazardous Material(s)

Requisition ID:R293097

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• Publicada30 d’abr.

Excel

Who we are?

Vetpharma is the veterinary division of Chemo, part of the Insud Pharma group, dedicated to offering solutions for animal health. We are in Barcelona, where the group was founded in 1977.

We are a team of highly qualified professionals with extensive experience in the development, registration and marketing of veterinary medicines, active ingredients and nutraceuticals.

Overview

Administrative Assistant position for the Commercial Operations Department of Vetpharma (Customer Service, Finished product purchases, raw materials purchases, billing and logistics, planning)

Responsibilities

• Bill and Manage Purchase Orders: National, European Union, Import and Triangulars Operations
• Monitoring all purchase orders with suppliers
• Respond customers queries about lead times and availability
• Control, review and send documentation for Customs
• Monitor arrival lists of raw material imports
• Solve logistics incidents
• Register new suppliers into the system
• Stock regularization
• Process troubleshooting
• Register new supplier registrations into the system and manage supplier returns
• Request supplier expenses
• Manage supplier payment claims and invoice incidents
• Prepare quarantine letters
• Make purchases reports
• Manage acceptance of new service providers
• Issue triangular operations insurance
• Collaborate closely with the Planning, CS and Billing Departments

Qualifications

• Adminsitration Degree
• Previous experience in Purchasing/Billing CS departments
• Medium/High level of English
• Knowledge of SAP is mandatory
• High level of Excel, dynamic tables
• Positive attitude, willingness to learn, capacity to multitask and good performance under pressure
• Good interpersonal skills and teamwork
• Availability: Immediate incorporation

Benefits

• Permanent contract

• Flexible schedule

• Teleworking 1 day a week

• • Free Coffee and snacks

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada30 d’abr.

Teletreball Office

The role in a Snapshot

Are you passionate about providing administrative support to international People Operations teams? Join us at GoStudent as a People Operations Support Specialist and play a crucial role in ensuring smooth and efficient People initiatives across our global markets. From document management to invoice handling and project support, this role is ideal for proactive problem-solvers with a passion for supporting People initiatives in a dynamic environment.

Location

Madrid (hybrid)

Your Role in Our Journey

• Assist the People Operations Team in creating and delivering employee confirmations and other People-related documentation, ensuring timely delivery to stakeholders.
• Act as the level 1 point of contact for employees on general employment-related inquiries via Ticketing Solution or Workday, providing timely and accurate support.
• Support in the preparation of documents for authorities, ensuring compliance with legal requirements.
• Create purchase orders and monitor payments of invoices as needed, ensuring accurate financial transactions.
• Utilize tools such as Excel/Google Sheets to create reports and support in monitoring Time & Absence Data, with experience in Workday being a plus.
• Assist the People Operations Team in planning and implementing People initiatives and projects, contributing to the overall success of the team.
  
  

Your impact

• Administrative Proficiency: Previous experience in People Administration or related roles, preferably in an international setting or shared service hub, ensures efficient and effective support for People Operations.
• Process Understanding: Strong understanding of People processes and best practices ensures compliance and adherence to organizational standards.
• Technical Skills: Proficiency in Google Suite and Microsoft Office Suite, with experience in HRIS (Workday) being a plus, enables seamless execution of administrative tasks.
• Communication Skills: Excellent written and verbal communication skills, coupled with fluent English proficiency and good command of German, facilitate clear and effective communication with stakeholders.
• Attention to Detail: Strong attention to detail ensures accuracy and precision in document management and data monitoring tasks.
• Collaborative Approach: Ability to work independently and collaboratively as part of a global team ensures smooth coordination and execution of People initiatives across international markets.
  
  

Your way to unlock your full potential

• Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
• Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
• Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
• Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
• Strength in Unity: Join one of our GoStudent Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
• Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
• Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.
  
  

Life at GoStudent:

Do you want to reimagine education together with us and join a mission to believe in?

GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.

We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.

Openness Statement

At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!

Learn more about "Who we are"

Please upload your CV/Resume in PDF format, preferably in English, as a DOC format might not be supported.

Disclose Privacy & Compliance Information

• Flexibilitat horàriaSi
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• Tipus de contracteA temps complert
• Publicada29 d’abr.

Teletreball Excel

El Operations Executive se integra dentro del equipo de GroupM Nexus, que gestiona la actividad de los clientes del grupo en el entorno de Advanced TV o Televisión Digital. La misión del puesto supone llevar a cabo la gestión de las operaciones el análisis de las audiencias, lo que implica funciones de activación de campañas en el entorno programático, seguimiento, optimización y cierre de las mismas. Además, colabora con el equipo de Cuentas / Engagement para el desarrollo de las propuestas y el servicio al cliente durante la vigencia de la campaña.

PRINCIPALES FUNCIONES Y RESPONSABILIDADES

• Solicitud de propuestas a los soportes o confirmación de campañas previa a su activación vía programática.
• Recepción de creatividades, validación e activación de las mismas en el DSP.
• Activación de campañas en el DSP: Configuración y seteo de cada campaña, control de namings y reporting.
• Seguimiento y Optimización de las distintas Line Items para asegurar el correcto cumplimiento de la campaña en base a la planificación inicial.
• Resolución de incidencias con el soporte / proveedor y/o con el DSP en el desarrollo de la campaña.
• Organización y actualización de documentos internos.
  
  

EXPERIENCIA, CONOCIMIENTOS Y HABILIDADES

• Experiencia de al menos 2 años en el sector publicitario (agencia, soporte)
• Experiencia en la gestión de campañas digitales de la menos 1 -2 años.
• Experiencia en análisis de campañas, optimización y alcance de objetivos planificados.
• Se valorará experiencia en Planificación y gestión de campañas de Televisión.
• Se valorará experiencia en equipos comerciales de cadenas de televisión y/u operadores OTT.
• Se valorará experiencia en compra programática y conocimiento de DSPs.
• Se valorará Experiencia y conocimiento de traficado e implementación técnica de campañas.
• Capacidad analítica y manejo de Excel.
• Actitud y motivación para mantener una actitud de aprendizaje constante.
• Trabajo en Equipo
  
  

Si entras a formar parte del grupo tendrás los siguientes beneficios:

• Retribución Flexible, posibilidad de pago de formación, comida, transporte, guardería y seguro médico a través de la nómina.
• Subvención de menú diario, olvida el tupperware en casa.
• Modelo híbrido de teletrabajo.
• Flexibilidad horaria tanto en la entrada como en la salida.
• Posibilidad de sesiones de fisioterapia.
• Clases de Yoga/Pilates (online y presencial).
• Médico en la oficina (online y presencial).
• Formación subvencionada de la mano de importantes compañías del sector como ISDI, ThePowerMBA, idiomas, etc..
  
  

GroupM es un empleador que ofrece igualdad de oportunidades. Vemos a todas las personas por igual y entendemos que la inclusión es más que solo diversidad: se trata de pertenecer. Celebramos el hecho de que todos somos únicos y eso es lo que nos hace tan buenos en lo que hacemos. Nos enorgullecemos de ser una empresa que abraza la diferencia y realmente representa a los clientes globales con los que trabajamos. Nuestras certificaciones de EFR (Empresa Familiarmente Responsable) y WeEqual lo avalan.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada29 d’abr.

Excel Outlook Word

Als senior Operations officer ben je verantwoordelijk voor het volledige onboardingproces van een klant (zakelijke en particuliere klant). Je neemt acceptatiebeslissingen op basis van het gestandaardiseerde risicobeleid, de risicobereidheid van de organisatie en het oordeel van deskundigen, wanneer automatische beslissingen niet mogelijk zijn. Je verzamelt de benodigde documenten door contact op te nemen met de klant via telefoon, e-mail en ons uploadportaal. Met deze informatie houd je rekening bij het invullen en beslissen over de onboarding van de specifieke klant. Zo zorg je voor een balans tussen accepttarieven en slechte tarieven. Hiervoor heb je kennis nodig van de geldende wetgeving en sterke communicatieve en analytische vaardigheden om de KPI's van de organisatie te bereiken. Jouw taken en verantwoordelijkheden in het kort Verantwoordelijk voor reviews van alle Santander-portfolio's: Direct, Sustainables, Auto CF en Auto BC, met een hoge focus op Automotive-producten. Het verzamelen, interpreteren en correct afwegen van informatie (Risk key performance indicators) om het risico van kredietverlening in te schatten. Zorgen voor een correcte afhandeling van alle handmatig te beoordelen aanvragen binnen de afgesproken SLA's. De nodige bewijzen verzamelen van documenten die van toepassing zijn op de aanvraag via telefoon, mail en het uploadportaal van de organisatie. Het beheren en opvolgen van complexe dossiers om ervoor te zorgen dat deze voldoen aan de SLA van het proces. Het aanbieden van alternatieve voorstellen als het gevraagde voorstel risico verhogend is en het afwijzen van aanvragen met een te hoog risico en het nieuwe voorstel telefonisch uitleggen/verkopen aan klanten en makelaars. Het goed kunnen onderbouwen van uw besluit en zorgen dat dit gedocumenteerd wordt. Zorgdragen dat het goedgekeurde beloningsbeleid en andere organisatorische richtlijnen worden gevolgd bij het uitvoeren van de acceptatieactiviteiten. Wijzigingen voorstellen in werkprocedures, systemen en organisatie van de eenheid om het efficiëntieniveau van de activiteiten te verhogen. Begeleiden van wijzigingen (projectmanagement) gerelateerd aan ODU-processen en fungeren als tester voor deze wijzigingen. Jij bent Een teamspeler, creatief en overtuigend. Je denkt graag mee, zonder de focus op het bedrijf en de wettelijke richtlijnen te verliezen. Je bent proactief en door jouw communicatieve vaardigheden en flexibiliteit bouw je gemakkelijk een goede relatie op. Verder ben je resultaatgericht en inspireer je anderen in je omgeving en heb je; Een relevante afgeronde MBO+ opleiding, of minimaal 3 jaar werkervaring in een gelijkwaardige functie. Goede kennis van financiële producten. Ervaring met het beoordelen van jaarrekeningen van ondernemingen (MKB) Goede kennis van wettelijke regelgeving (KRW, WCK). WFT-diploma's (Basis- en Consumentenkrediet) of bereid deze binnen afzienbare tijd te behalen. Goede beheersing van de Nederlandse (vloeiend) en Engelse (gevorderde) taal. Goede beheersing van Outlook, Word en Excel. Senior Officer Operations Jouw rol

Als senior Operations officer ben je verantwoordelijk voor het volledige onboardingproces van een klant (zakelijke en particuliere klant). Je neemt acceptatiebeslissingen op basis van het gestandaardiseerde risicobeleid, de risicobereidheid van de organisatie en het oordeel van deskundigen, wanneer automatische beslissingen niet mogelijk zijn. Je verzamelt de benodigde documenten door contact op te nemen met de klant via telefoon, e-mail en ons uploadportaal. Met deze informatie houd je rekening bij het invullen en beslissen over de onboarding van de specifieke klant. Zo zorg je voor een balans tussen accepttarieven en slechte tarieven. Hiervoor heb je kennis nodig van de geldende wetgeving en sterke communicatieve en analytische vaardigheden om de KPI's van de organisatie te bereiken. Jouw taken en verantwoordelijkheden in het kort Verantwoordelijk voor reviews van alle Santander-portfolio's: Direct, Sustainables, Auto CF en Auto BC, met een hoge focus op Automotive-producten. Het verzamelen, interpreteren en correct afwegen van informatie (Risk key performance indicators) om het risico van kredietverlening in te schatten. Zorgen voor een correcte afhandeling van alle handmatig te beoordelen aanvragen binnen de afgesproken SLA's. De nodige bewijzen verzamelen van documenten die van toepassing zijn op de aanvraag via telefoon, mail en het uploadportaal van de organisatie. Het beheren en opvolgen van complexe dossiers om ervoor te zorgen dat deze voldoen aan de SLA van het proces. Het aanbieden van alternatieve voorstellen als het gevraagde voorstel risico verhogend is en het afwijzen van aanvragen met een te hoog risico en het nieuwe voorstel telefonisch uitleggen/verkopen aan klanten en makelaars. Het goed kunnen onderbouwen van uw besluit en zorgen dat dit gedocumenteerd wordt. Zorgdragen dat het goedgekeurde beloningsbeleid en andere organisatorische richtlijnen worden gevolgd bij het uitvoeren van de acceptatieactiviteiten. Wijzigingen voorstellen in werkprocedures, systemen en organisatie van de eenheid om het efficiëntieniveau van de activiteiten te verhogen. Begeleiden van wijzigingen (projectmanagement) gerelateerd aan ODU-processen en fungeren als tester voor deze wijzigingen. Jij bent Een teamspeler, creatief en overtuigend. Je denkt graag mee, zonder de focus op het bedrijf en de wettelijke richtlijnen te verliezen. Je bent proactief en door jouw communicatieve vaardigheden en flexibiliteit bouw je gemakkelijk een goede relatie op. Verder ben je resultaatgericht en inspireer je anderen in je omgeving en heb je; Een relevante afgeronde MBO+ opleiding, of minimaal 3 jaar werkervaring in een gelijkwaardige functie. Goede kennis van financiële producten. Ervaring met het beoordelen van jaarrekeningen van ondernemingen (MKB) Goede kennis van wettelijke regelgeving (KRW, WCK). WFT-diploma's (Basis- en Consumentenkrediet) of bereid deze binnen afzienbare tijd te behalen. Goede beheersing van de Nederlandse (vloeiend) en Engelse (gevorderde) taal. Goede beheersing van Outlook, Word en Excel. Wij bieden Een persoonlijk inwerktraject, zodat je Santander en onze manier van werken kunt dromen; Een unieke internationale werkomgeving waarbij je zowel intern als extern met verschillende nationaliteiten samenwerkt; Een laptop en telefoon; Naast een marktconform salaris kun je rekenen op een 13e maand, jaarprestatiebonus tot 10% van je jaarsalaris, 27 verlofdagen en een collectieve pensioensregeling met 5% eigen bijdrage; Reiskostenvergoeding € 0,23 per km met een maximum van 30 km enkele reis of vergoeding van de gehele reis door gebruik van een NS Business Card; Wij stimuleren ontwikkeling en groei en bieden diverse opleidingsmogelijkheden; De mogelijkheid om deels thuis te werken met een thuiswerkvergoeding (€ 3,35) voor de dagen dat je thuis werkt. Wij zijn Santander Consumer Finance SA, Branche Nederland, onderdeel van Santander Groep, één van de grootste financiële instellingen ter wereld. Wij zijn sinds 1985 actief op de markt van consumentenfinancieringen. Onze kernactiviteiten zijn autofinancieringen (alleen in Nederland) en consumptieve kredieten (persoonlijke leningen en kredietkaarten). Ons hoofdkantoor staat in Utrecht en ons bijkantoor in Merelbeke (vlakbij Gent) in België. Ons Benelux team bestaat uit circa 350 collega's. Wij willen mensen en bedrijven helpen groeien door middel van verantwoorde kredietverstrekking, de beste klantenservice en de beste ondersteuning aan onze partners. Wij doen dit op een manier die Simple, Personal en Fair is. Kijk ook op santander.nl voor verdere informatie over onze activiteiten.Santander Consumer Finance SA, vestiging Nederland, onderdeel van de Santander Groep, een van de grootste financiële instellingen ter wereld. We zijn sinds 1985 actief op de markt voor consumentenfinanciering. Onze kernactiviteiten zijn autofinanciering (alleen in Nederland) en consumentenkrediet (persoonlijke leningen en creditcards). Ons hoofdkantoor staat in Utrecht en ons bijkantoor in Merelbeke (bij Gent) in België. Ons Benelux-team bestaat uit ongeveer 350 collega's. Wat maakt Santander anders en uniek? Wij werken in- en extern samen met veel verschillende nationaliteiten. Initiatief tonen wordt bij ons gewaardeerd, net als humor. Wij stimuleren creativiteit en sparren met elkaar over nieuwe ideeën. We hebben we een open bedrijfscultuur met een informele werksfeer en er worden regelmatig feestjes of andere activiteiten georganiseerd. Enthousiast?Join the team! Dit is de kans om jouw talent in te zetten bij een dynamische, internationale organisatie. Reageer door jouw sollicitatie te sturen naar ******

Wil je meer informatie?Neem dan contact op met de afdeling HR via ****** . * Screening is onderdeel van de sollicitatieprocedure. We toetsen op basis van de screening procedures die binnen Santander gelden of nieuwe medewerkers voldoende betrouwbaar zijn om werkzaamheden bij Santander te verrichten. * We hanteren een sterke risicocultuur en verwachten van al onze professionals, ongeacht hun functie, een proactieve en verantwoordelijke houding ten opzichte van risicobeheer. Acquisitie naar aanleiding van deze vacature is niet gewenst #J-18808-Ljbffr