Ofertes d'ocupació per a operators

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Excel Planificación operativa

Necesitamos cubrir una vacante en el Departamento de Operaciones/Programación de la escuela. Siendo éste el responsable de velar por la correcta y eficiente operativa de vuelos.

Tus principales responsabilidades incluirán:

• Capacidad para trabajar con diferentes aplicaciones informáticas a través de Microsoft (se valorará el manejo del Excel).

• Habilidad para aprender a trabajar con diferentes programas, plataformas y sistemas de gestión en el día a día.
• Tener experiencia en el funcionamiento de una operativa de vuelo y/o experiencia en cualquier ámbito del sector aeronáutico.

• Actitud positiva, resolutiva y responsable.

• Capacidad para trabajar en equipo.

• Nivel alto en inglés. No obstante, resulta favorable el conocimiento en otros idiomas adicionales. 

Requisitos:

Para este puesto, buscamos a un profesional con formación básica (bachiller o carrera universitaria), con conocimiento alto en inglés y al menos, con un 1 año de experiencia en tareas relacionadas con la gestión de vuelo.

Ofrecemos:

Esta es una oportunidad única para unirte a un equipo dinámico, donde podrás desarrollar tus habilidades y contribuir a la buena gestión empresarial.

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Office

🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

About

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
• Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
• Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
• Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
• Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.
• Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
• Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
• Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
• Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
• Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.
  
  

⭐️ Operations at Alan

The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.

As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!

Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them.

We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.

🌍 For this role, you need to be based in France, Belgium or Spain 🌍

The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .

Their core responsibilities (+- 70/80% of the time) are to:

• Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
• Ensure the day-to-day follow up and monitoring of our operations
• Flag risks and opportunities
  
  

In Details, Your Missions Are

• Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
• Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
• Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
• Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
• Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
  
  

Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, …

⭐️ Our Run organisation ⭐️

Responsibilities

Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are:

Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).

Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, ….

Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims.

Set up: We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.

Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.

⭐️ Experience ⭐️

For this opportunity, we are aiming to hire within the A2-B level range.

Since the scope of our Ops Runner role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you:

• Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
• Worked in Support functions (Customer Support, People Operations etc)
• Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications
• Handled event coordination
  
  

⭐️ Skills ⭐️

• Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
• A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
• Highly organised with exceptional follow-up skills, with strong attention to details
• Strong and structured in written and verbal communication in English as well as in French (level C1 and above), with a high empathy
• Able to work and learn independently in a fast-paced environment
• Adaptable: you show flexibility and a strong ability to adapt to variable situations
• It’s even better if you have:
• Experience in the insurance or the healthcare industry
• Some analytics skills, to be able to dive into our data
  

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.
  
  

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

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Teletreball

¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?

En Deloitte estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti

¿Quieres desarrollar tu carrera profesional en el equipo de Consultoría de Business Operations? ¡Esta es tu oportunidad!

En Deloitte , contamos con un equipo especializado en Business Operations , que abarca diversas áreas, entre ellas Business Performance . Ambos equipos se centran en optimizar los procesos y mejorar la rentabilidad de las empresas. Business Operations se enfoca en la creación de modelos operativos y planes transformacionales, mientras que Business Performance utiliza herramientas tecnológicas avanzadas y análisis de datos para mejorar los procesos de negocio, actuando como puente entre el ámbito funcional y tecnológico.

¿Qué tipo de proyectos podrías manejar?

Analizamos la situación de los procesos de las empresas para asegurar que disponen de un modelo de excelencia operativa mediante:

• Proyectos de rediseño y optimización
• Planes de reducción de costes y mejora de las operaciones comerciales
• Proyectos de integración, venta de compañías y rediseños organizativos.
• Aseguramiento de ingresos y costes.
• Activos digitales.
• Gobierno, gestión y calidad del dato.
• Evolución de plataformas de datos y procesos de migración.
  
  

¿Cómo te imaginamos?

Haremos match si eres estudiante y finalizas tus estudios de grado o máster en Junio 2025 en Ingeniería Informática, Ingeniería Industrial, Matemáticas…, tienes un nivel alto de inglés y tienes ganas de crecer en el ámbito de Business Operations 😊

¿Dónde te incorporarás?

En Madrid

Si te interesa esta oportunidad ¡inscríbete! y nos pondremos en contacto contigo.

¿Cómo es trabajar en Deloitte?

🤩 Proyectos de alto impacto donde tendrás un largo recorrido y aprendizaje

☯️ Un día a día híbrido-flexible: tendrás horario flexible y un buen equilibrio entre el teletrabajo y el trabajo en equipo en nuestras oficinas o las de nuestros clientes

⚽ Buen ambiente dentro y fuera de la oficina: disfrutarás de varios teambuildings al año, actividades culturales y deportivas… ¡y mucho más!

🧘♀️ Bienestar integral: cuídate con nuestro programa de salud física, mental y financiera… ¡y con equipo médico en las oficinas!

🤲 Impacto social: Podrás apuntarte a una gran cantidad de voluntariados de alcance nacional e internacional y a proyectos pro-bono con los que poner tu tiempo y talento al servicio de quienes más lo necesitan

🗣️ Cultura del feedback y aprendizaje continuo: crecerás en un entorno inclusivo donde la igualdad de oportunidades y tu plan personalizado de formación impulsarán tu desarrollo. ¿Ya te visualizas en la Deloitte University de París?

🤝 Beneficios exclusivos por ser parte de Deloitte: podrás disfrutar de un gran catálogo de beneficios y de un completo plan de retribución flexible

Si te gusta lo que lees, estos son tus próximos pasos:

• Aplica a la oferta haciendo clic en ‘Enviar candidatura ahora’ y completa tu perfil.
• Si encajas en el puesto, nuestro equipo de talento te contactará para conocerte mejor.
  
  

¡Comienza el proceso! Te iremos guiando por las diferentes fases hasta tu incorporación.

• Nivell d'experiència---
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ERP Excel

Notre client, filiale d'un Groupe international conçoit, développe et produit des pièces de haute précision pour de nombreux secteurs industriels. Il est reconnu pour l'innovation et la qualité de ses produits.

Rattaché au Directeur de Site, le Responsable des Opérations a pour mission principale de participer à la définition de la politique industrielle et l'appliquer. Piloter la fabrication, le conditionnement de produits et fixer les objectifs de production dans le respect de la réglementation et des contraintes de sécurité, environnement, qualité, délais et coûts. Être responsable des services supports atelier mécanique, achat, approvisionnement, logistique et maintenance. Veiller à une démarche d'amélioration continue de la productivité en s'appuyant sur sa connaissance des procédés. Encadrer et animer les équipes de son périmètre.

Il encadre les équipes opérationnelles et leurs responsables, organise les ateliers, anime les réunions et conduit les entretiens d'évaluation. Coordonne la production, la maintenance, les achats, la logistique et la planification pour garantir qualité, délais, sécurité et coûts. Fixe les objectifs, identifie les besoins, optimise les ressources, anticipe les évolutions industrielles et pilote l'amélioration continue. Sélectionne les fournisseurs, veille à l'efficience des achats et au respect des normes (dont IATF). Participe à la stratégie du site, au budget, au plan de progrès et au lancement de nouveaux produits, tout en assurant un bon climat social.

Liste non exhaustive, une description plus détaillée vous sera transmise ultérieurement.

Package attractif selon profil et expérience.

,

Idéalement diplômé Bac +5 minimum en gestion de production industrielle ou génie des procédés, le candidat maîtrise les normes de sécurité, les bonnes pratiques de fabrication et les méthodes Lean. Il est à l'aise avec les outils ERP, les statistiques, Excel (tableaux croisés dynamiques) et parle anglais. Il connaît bien le secteur pour encadrer les équipes et comprendre le développement des produits. Manager efficace, il est rigoureux, précis et sait organiser la production tout en assurant la qualité. Adaptable, polyvalent, il gère les crises, est force de proposition et respecte la confidentialité des informations stratégiques.

,

Michael Page recrute pour les entreprises des cadres confirmés, en CDD et CDI, grâce à l'expertise de 150 consultants répartis au sein de 17 divisions.

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Teletreball Office

The Team: The People & Culture team plays an essential role in supporting our company’s strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar’s unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstar’s success.

The Role: As Senior Operations Manager, EMEA, you will lead and develop a high performing team that serves as the primary point of contact for employees, increases the operational efficiency of the P&C team, while creating a best-in-class employee experience. You will work with People & Culture leaders across all domains and ensure the operations team is set up to support employees and business leaders through all key P&C processes and core functions. You will be responsible for working across the region to create consistency and efficiency in operations and foster collaboration. You will drive process success, work across key stakeholders within and outside of the function and set the roadmap for process improvement initiatives through forms of automation. Additionally, you will support the development of team members to become future leaders in People & Culture. This role reports to the Head of People & Culture, EMEA and is based in our Madrid office.

Responsibilities:

• Ensure that the Operations team is delivering increased business value through driving continuous improvement in effectiveness, efficiency, cost optimization, service automation, focus and scale
• Coordinate the Operations team on key initiatives, championing a consistent approach and experience
• Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO, Finance and Central Tech (Workday, ServiceNow).
• Monitor and evaluate KPIs to track, manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions.
• Help attract, grow and retain best in class team members to support our capacity growth, and to maximize our capability to deliver our employee focused solutions.
• Lead, inspire, and develop your colleagues and build a high-performing team.
• Build a best-in-class client service focused team to handle employee queries, responding to escalated issues and reviewing satisfaction levels as needed
• Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs
• Assist in other ad hoc activities, tasks, and projects, as assigned.
  
  
  

Qualifications

• Excellent leadership skills. Ability to influence without control as well as to build consensus
• Great verbal, written, and data-oriented communication skills
• Proven success in process improvement; strong command of data and analytics
• Proven track record of leading a team and a strong ability to coach and mentor team members
• Ability to develop a vision, communicate it, and inspire supporters of Morningstar’s People & Culture philosophies
• Expert ability to educate, train, and communicate P&C counterparts, managers and employees
• Expert ability to utilize and leverage core business and HR-specific resources, processes, technologies, and internal/external networks when solving business challenges
• High level of accuracy and attention to detail
• Expert ability to problem solve and provide advice to stakeholders.
  
  
  

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de maig

Teletreball Fintech Office

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Opportunity:

The Director of Operations focuses specifically on the efficient delivery and management of banking and loyalty services. This role is crucial in ensuring that customer-facing operations run smoothly and effectively. Here’s an overview tailored to this specific function.

Mission & day-to-day responsibilities:

1. Service Delivery Oversight:

• Role: Ensure that all banking services (e.g., account management, loan processing, customer service … end to end services) are delivered efficiently and meet service level agreements (SLAs).
• Skills: Service-oriented mindset, familiarity with customer service principles.

2. Process Optimization:

• Role: Analyze and refine service delivery processes to enhance efficiency and reduce wait times for customers.
• Skills: Lean methodology, process mapping, and workflow analysis.

3. Compliance and Quality Control:

• Role: Ensure that services comply with regulatory requirements and internal quality standards, conducting regular audits and assessments.
• Skills: Knowledge of banking regulations, detail-oriented, compliance management.

4. Team Leadership and Development:

• Role: Lead teams in branches or service centers, focusing on training, performance management, and motivation. You will be responsible for more a complete perimeter of more than 150 IT experts.
• Skills: Strong leadership, people management, and coaching skills.

5. Performance Analytics:

• Role: Establish and monitor KPIs related to service efficiency, customer satisfaction, and staff performance, using data to drive improvements.
• Skills: Analytical skills, data interpretation, and reporting capabilities.

6. Customer Experience Enhancement:

• Role: Develop initiatives to improve the overall customer experience, addressing feedback and identifying pain points in service delivery.
• Skills: Customer-centric approach, strong communication, and problem-solving skills.

7. Cross-Department Collaboration:

• Role: Work with other departments (e.g., IT, marketing, risk management) to ensure cohesive and effective service delivery across the bank.
• Skills: Collaborative mindset, negotiation skills, and adaptability.

8. Technology Utilization:

• Role: Oversee the use of banking technology and tools to enhance service efficiency and customer interactions (e.g., CRM systems, chatbots).
• Skills: Tech-savvy, understanding of fintech innovations, project management.

9. Budgeting and Resource Allocation:

• Role: Manage operational budgets related to services and ensure that resources are allocated effectively to meet service demands.
• Skills: Financial management and strategic resource planning.

Desired qualifications:

• Experience: Extensive experience in banking operations, particularly in customer service roles, with a focus on service delivery and improvement and to have the front with the customers.
• Education: A degree in finance, business administration, or a related field; advanced degrees or certifications (e.g., MBA, banking certifications) are a plus.
• Leadership Skills: Proven track record in leading teams and managing multi-faceted operational functions.
• Communication Skills: Excellent verbal and written communication skills for interacting with staff, customers, and stakeholders.

Essential qualities:

• Customer Focus: A deep commitment to enhancing customer satisfaction and service quality.
• Analytical Mindset: Ability to utilize data for decision-making and process improvement.
• Adaptability: Flexibility to respond to evolving banking environments and technology.
• Visionary Leadership: Capability to inspire teams and create a strategic vision for service delivery excellence.

The Director of Operations for Bank Services plays a pivotal role in ensuring that the bank can deliver high-quality services efficiently while maintaining compliance and fostering a customer-centric culture.

More reason to join us:

At Worldline you will have the opportunity to be at the heart of the global payments technology industry and shape how the world pays and gets paid. In addition, you will also have:

• Be part of a company driven by a strong purpose to do good and recognized as the top 1% of the most sustainable companies across all sectors globally.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Work in an international environment with cutting-edge technologies.
• Competitive salary.
• Professional development opportunities.
• Dynamic and collaborative work environment.
• 50% remote work.
• Reduced working day from June 16 to August 31.
• Flexible compensation system (meal vouchers, transportation, day care, medical insurance).
• Extensive training offer through our e-learning platforms and training catalog.
• Specific training, both technical and managerial.
• Language training: English and French.
• Global community of Worldline experts with international events.
• BH Wellbeing: Free psychological assistance, coaching sessions and relaxation sessions.
• Digital platform with discounts on well-known brands.
• Flexible fitness program with Andjoy.
• Free fruit in the office.

Shape the evolution:

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com.

We are proud to be an Equal Opportunity Employer. We do not discriminate based on religion, skin color, national origin, gender (including pregnancy, childbirth, or medical conditions), sexual orientation, gender identity, gender expression, age, disability status, or any other legally protected characteristic.

• Nivell d'experiència---
• Tipus de contracte---
• Publicada13 de maig

Excel Outlook Word

Desde Grupo Adecco buscamos un/a Representante de Operaciones y Servicio al Cliente para una importante multinacional ubicada en Coslada del sector farmacéutico.
Tus funciones serán:
-Atención fuera del horario laboral a clientes, agentes y oficinas para reservas, información de envíos, cotizaciones y facturación.
-Gestión de consultas por teléfono y correo electrónico (principalmente en inglés).
-Uso del Sistema de Gestión de Transporte (TMS) para reservas.
-Seguimiento y monitoreo de envíos, incluyendo comunicación de desviaciones y coordinación con oficinas/agentes.
-Determinación y coordinación de soluciones de envío adecuadas (temperatura, recogida/entrega especial, etc.).
-Manejo de dispositivos GPS para el seguimiento en tiempo real de envíos críticos.
-Cumplimiento de regulaciones aduaneras y normativas (ADR/DGR/IATA).
-Mantenimiento de relaciones con clientes, oficinas, aerolíneas y proveedores/as.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
-Nivel alto de inglés (escrito y verbal); español obligatorio; francés valorado. -Buen manejo de Word, Excel y Outlook.
-Buenas habilidades comunicativas.
-Conocimiento en logística (deseable).
-Capacidad para trabajar en equipo e individualmente.
-Persona organizada, detallista, calmada bajo presión y flexible para cubrir turnos.
-Experiencia laboral mínima de 1 año, preferiblemente en atención al cliente internacional.


¿Qué ofrecemos?
-Jornada completa de 40 horas semanales.
-Turnos: Nocturnos (21:3006:00) o 3 turnos rotativos.
-Turno nocturno: Desde 28.000?€ brutos anuales
-Turno rotativo: Desde 24.000?€ brutos anuales
-Contrato inicial de 6 meses.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 de maig

Office

🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

About

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
• Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
• Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
• Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
• Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.
• Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
• Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
• Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
• Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
• Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.
  
  

⭐️ Operations at Alan

The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.

As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!

Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them.

We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.

🌍 For this role, you need to be based in France, Belgium or Spain 🌍

The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .

Their core responsibilities (+- 70/80% of the time) are to:

• Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
• Ensure the day-to-day follow up and monitoring of our operations
• Flag risks and opportunities
  
  

In Details, Your Missions Are

• Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
• Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
• Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
• Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
• Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
  
  

Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, …

⭐️ Our Run organisation ⭐️

Responsibilities

Our Operations Coordinators or Ops Runners are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are:

Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).

Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, ….

Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims.

Set up: We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.

Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Coordinator will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.

⭐️ Experience ⭐️

For this opportunity, we are aiming to hire within the A2-B level range.

Since the scope of our Ops Runner role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you:

• Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
• Worked in Support functions (Customer Support, People Operations etc)
• Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications
• Handled event coordination
  
  

⭐️ Skills ⭐️

• Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
• A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
• Highly organised with exceptional follow-up skills, with strong attention to details
• Strong and structured in written and verbal communication in English as well as in French (level C1 and above), with a high empathy
• Able to work and learn independently in a fast-paced environment
• Adaptable: you show flexibility and a strong ability to adapt to variable situations
• It’s even better if you have:
• Experience in the insurance or the healthcare industry
• Some analytics skills, to be able to dive into our data
  

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.
  
  

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 de maig

Office

• ¿Tienes experiencia en gestión de Sites logísticos?
• ¿Resides en Barcelona?

¿Dónde vas a trabajar?

Operador logístico internacional especializado en soluciones de almacenaje, distribución y cadena de suministro.

Presente en más de 15 países y con una fuerte implantación en Europa y América Latina, gestiona plataformas logísticas para grandes compañías, especialmente en sectores como gran consumo, retail, cosmética y e-commerce. Se caracteriza por su enfoque en la eficiencia operativa, innovación tecnológica y compromiso con la sostenibilidad.

Descripción

Operations:



Ensure contractual operations are executed in accordance with customer specifications.

Translate the overall strategy into a concrete action plan for the teams.

Monitor the progress of the action plan and make necessary adjustments.

Act as the primary operational point of contact for the client on site.

Guarantee compliance with health, safety, security regulations, internal policies, and legal requirements.

Provide operational support to upper management in client interactions.

Lead and manage operational departments to achieve defined objectives.

Validate alignment between resources (human, technical, material, and financial) and operational goals.

Define, allocate, and oversee activity budgets to ensure profitability and optimization.

Ensure ID certification compliance and adherence to safety and security standards.

People Management:



Validate internal recruitment and employee development plans.

Identify talent and development opportunities for site employees.

Anticipate and prevent conflicts, promoting a healthy and collaborative work environment.

Lead effective internal and external communication, both upward and downward.

Organize team-building resources to ensure team cohesion.

Provide constructive feedback and foster skill development aligned with group growth.

Employee Relations:



Facilitate meetings and negotiations with employee representatives.

Address economic, social, safety, and employee well-being matters in collaboration with representatives.

Reporting & Continuous Improvement:



Be accountable for site performance indicators and report to both the operational director and the client.

Represent the site within the region and to head office stakeholders.

Lead the site's continuous improvement initiatives, mastering standards, procedures, and performance optimization tools.

Build and maintain excellent customer relationships.

¿A quién buscamos (H/M/D)?

We are looking for a professional with solid experience in the full management of logistics sites within a third-party logistics (3PL) environment. It is essential that the candidate has previously led complex operations, managing multidisciplinary teams and overseeing all aspects of site performance: operational execution, people management, budgeting, and client relations.

The ideal candidate combines strategic vision with strong execution capabilities, is used to working with performance KPIs, and has a clear focus on continuous improvement, operational efficiency, and profitability. Experience in high-demand environments, with large volumes and constant adaptation to customer needs, will be highly valued.

Strong leadership, communication, and change management skills are key, along with a background in logistics, transportation, or business management

¿Cuáles son tus beneficios?

The opportunity to join a dynamic and growing environment within a multinational logistics company, where professional development and internal mobility are encouraged.

The position includes a performance-based variable compensation package, a company car with fuel expenses covered, private health insurance, and the chance to be part of a collaborative and high-performing team.

Thisis a greatopportunityforprofessionalsseekingbothresponsibilityandcareergrowthinaninternationalsetting.