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Reports to: Station Manager

Location : Ibiza airport

Schedule: From monday to sunday rotating shifts

Salary: 22.000 - 23.000€

Main Responsibilities:

Operational Functions:

• Communicate operationally with AENA (airport authorities).
• Manage slots and airport permits.
• Handle invoicing for services provided.
• Coordinate external services such as refueling, cleaning, latrine services, water, and toilet service arrangements, and pushback services.
• Apply Operational Safety processes on the ramp.

Office Duties:

• Communicate with various stakeholders (airlines, agencies, brokers, crews, passengers).
• Process catering and laundry requests.
• Manage and book hotel/accommodation and VIP transportation services.

Loading and Unloading:

• Manage loading and unloading of baggage.
• Custody and transportation of luggage during boarding and disembarkation.

VIP Support:

• Conduct Passengers Meet & Greet.
• Provide assistance in VIP lounges for passengers and CREW.
• Handle passenger and crew accommodation.

Qualifications and Experience:

• Fluent in English (written and spoken); other languages (French, German) are a plus.
• Possess a driving license.
• Proven experience in the airport environment is a plus.
• Customer-oriented approach.
• Self-motivated, disciplined, with a flexible attitude to working hours.
• Proactive and analytical approach.
• Experience in a multi-faceted, international organization.
• Excellent communication, interpersonal, and organizational skills.
• Ability to balance priorities and meet targets within a demanding workload.
• Hands-on mentality.