Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners.

We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization.

This is a full-time position designed as a versatile analyst profile, supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis.

You will be part of an international team, working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision-making across EMEA markets.

Objectives & Responsibilities

You will collaborate with Operations Managers, Finance, Quality and Process teams to drive insights and improvements.

Your Responsibilities Will Include

Automation & Digitalization

• Identify manual tasks and develop automation solutions leveraging tools such as Power BI, Excel-based solutions, scripting, and AI-driven technologies
• Support the development and maintenance of data pipelines and reporting automation
  
  

Operational Performance Analysis

• Analyze operational KPIs (service delivery, partner performance, efficiency metrics)
• Support performance reviews and propose actionable improvements
  
  

Financial Analysis

• Support cost tracking, trends, and variance analysis across EMEA
• Support senior Cost Lead on financial analysis, insights, and cost optimization initiatives
  
  

Reporting & Modeling

• Maintain and enhance scorecards and dashboards
• Develop analytical models to support decision-making
  
  

Process Improvement

• Participate in transformation initiatives (automation, standardization, simplification)
• Act as a versatile analyst, supporting different team needs depending on priorities
  
  

Requirements

• Recently graduated (within the last 12 months) with a Bachelor’s or Master’s degree in Business Administration, Economics, Industrial Engineering, or a related field
• Strong analytical mindset with the ability to interpret data and generate insights
• Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of Power BI or similar visualization tools
• Fluent in English (written and verbal)
• Highly organized with strong attention to detail and ability to manage multiple tasks effectively
• Problem-solving mindset with a structured and analytical approach to challenges
• Collaborative team player with strong interpersonal and communication skills
• Curious, eager to learn, and comfortable working in a dynamic environment
• Positive, enthusiastic, and proactive attitude
  
  

Experience Our Benefits

• A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.
• Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.
• Competitive benefits package, including:
• Hybrid work model (home office / office), depending on the role/functions
• Health & Life insurance
• Ticket Restaurant Vouchers or lunch at reduced prices at our canteen
• Flexible working hours to support work–life balance
• HP Flex Program: Kindergarten vouchers & Transport Card
• Exclusive HP products offers and discounts for employees, friends and family
• Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.
• Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.
• Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.
• Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.
• Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing.
• Easy commuting: Free parking available or excellent access via nearby train services.
• Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development.
  
  

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