Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for Cluster Group, M&E Executives to join the dynamic team at our Centre of Excellence in Madrid.

The Cluster Group, M&E Executive role

You will be a sales driven, passionate and thrive off working with a team of talented individuals who are dedicated to deliver an exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities of the Cluster Group, M&E Executive

• Ensure all enquiries are answered to RHG standard within the agreed time frame, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards are attained and adhered to.
• Completing the agreed enquiry process through to signed contract stage, ensuring that all RHG tools are used to maximise conversion and sales opportunities.
• Participate in the conversion of inbound and outbound enquiries (where applicable) across all platforms. Contributing a sales hungry culture within the team to capture all available opportunities for the Radisson Hotel Group. Proactively look for new opportunities and cross sell at all times
• Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and builds own skills, knowledge and experience at every opportunity within the meetings & events department, which aligns with the culture of growth, development and performance expected by the company.
  
  
  

Qualities we are looking for the Cluster Group, M&E Executive

• Proven experience in meeting and events
• Ability to adapt to changing service environments
• Good at building strong relationships with existing clients and accounts
• Creativity to produce a pro-active sales culture environment
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Fluent in English, French and Spanish
  
  
  

Are you passionate and Sales driven? Why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!

Skills

Fluent in Spanish

Fluent in English

Fluent in French