B2B CUSTOMER SUCCESS REPRESENTATIVE IBERIA

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are:

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

Customer & Dealer Management

• Manage a portfolio of Direct Countries dealers across EMEA

• Build strong, long-term relationships with assigned dealers

• Ensure high levels of customer satisfaction through quality service

• Act as the main point of contact for operational and service-related topics

Order Management & Operations

• Manage and validate the orderbook for assigned dealers

• Perform order entry in SAP (ERP system)

• Track and follow up orders, liaising with warehouses and logistics teams

• Ensure on-time and in-full delivery (OTIF)

• Handle operational issues such as refusals, returns and warranties

• Manage proforma processes

Data & Reporting

• Prepare and maintain customer order databases

• Analyze data and performance indicators to support decision-making

• Provide reporting on key KPIs and service levels

• Ensure accuracy and consistency of customer data

Cross-functional Collaboration

• Collaborate with Sales teams to support dealer performance and satisfaction

• Work closely with Supply Chain and Operations teams to resolve issues

• Handle dealer and sales queries efficiently and professionally

Position requirements:

Qualifications:

• Fluent English and Spanish (mandatory)

• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)

• Knowledge of SAP, Salesforce and Excel

• Strong data orientation and analytical skills

• Understanding of sales processes and logistics flows

Competences:

• Strong customer service mindset

• Proactive and solution-oriented

• High attention to detail and organizational skills

• Strong communication and interpersonal skills

• Ability to work cross-functionally

• Adaptability in a fast-paced environment

Preferred

• Additional European language is a plus

📩 Sounds like you? Apply now and join our Customer Success team in Europe