Spanish Speaking B2B Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and trusted international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals into high-impact customer support services roles, helping both candidates and client companies achieve outstanding results. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation happen for you.

Job Overview

We are currently seeking a motivated and professionally driven Spanish Speaking B2B Solutions Consultant to join our dynamic customer support services team on-site in Sofia, Bulgaria. This exciting role is ideal for a fluent Spanish speaker who thrives in a fast-paced B2B environment and has a genuine passion for delivering exceptional client experiences. If you are searching for compelling Spanish-speaking jobs abroad that offer real career growth, financial rewards, and an enriching international lifestyle, this Spanish Speaking B2B Solutions Consultant position in Bulgaria is the opportunity you have been waiting for.

Key Responsibilities

• Serve as the primary point of contact for Spanish-speaking B2B clients, delivering professional, solutions-oriented customer support across all communication channels including phone, email, and live chat
• Identify and understand the unique business needs of each client, offering tailored service solutions that drive satisfaction and long-term loyalty within the customer support services sector
• Proactively manage and maintain a portfolio of business accounts, ensuring all client queries, escalations, and service requests are resolved efficiently and to the highest standard
• Collaborate closely with internal departments including technical support, account management, and operations teams to ensure seamless end-to-end service delivery for B2B clients
• Document all client interactions, feedback, and case resolutions accurately within the company CRM system, maintaining detailed and up-to-date client records
• Monitor client satisfaction metrics and contribute to continuous improvement initiatives designed to elevate the overall quality of customer support services provided
• Support onboarding processes for new B2B clients, guiding them through available service solutions and ensuring a smooth and positive start to the business relationship
• Participate actively in team meetings, training sessions, and performance reviews, contributing ideas and insights to help drive team goals and individual development
  
  

Requirements

• Native or fluent Spanish language proficiency (both spoken and written) is essential for this role — all B2B client communication will be conducted in Spanish
• Valid EU passport (mandatory requirement for employment eligibility)
• A strong background in customer support services, B2B client relations, or a related field is highly desirable
• Excellent interpersonal and communication skills, with the ability to build trust and rapport with business clients at all levels
• Proficiency in Microsoft Office Suite and familiarity with CRM platforms or customer support ticketing systems
• A proactive, problem-solving mindset with the ability to work independently and as part of a collaborative multicultural team
• Good command of English for internal communication purposes is an advantage
  
  

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and contribution
• Fully Paid Training Programme to ensure you are set up for success from day one
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled comfortably in Sofia
• Monthly Performance Bonus rewarding your hard work and achievements on an ongoing basis
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group
• A vibrant, inclusive, and multicultural work environment within a leading European customer support services organisation
• And Much More — including ongoing career development, mentorship opportunities, and a clear path for professional advancement
  
  

Life in Bulgaria

Relocating to Bulgaria means embracing a lifestyle that effortlessly blends rich cultural heritage with modern European living. Sofia, the capital of Bulgaria, is a vibrant and cosmopolitan city surrounded by stunning mountain landscapes, offering residents an enviable quality of life at a remarkably affordable cost. Bulgaria enjoys a wonderful climate with warm, sunny summers and charming winters, along with a thriving arts scene, historical architecture, and a welcoming community that makes international professionals feel at home from the very first day. For those exploring jobs in Bulgaria, Sofia represents one of the most exciting and rewarding destinations in all of Europe.

Beyond the workplace, Bulgaria offers an extraordinary variety of experiences — from world-class ski resorts and beautiful Black Sea beaches to an incredible culinary scene featuring fresh, flavourful Mediterranean and Balkan cuisine at budget-friendly prices. Bulgaria's low cost of living means your salary goes significantly further than in most Western European countries, allowing you to enjoy a premium lifestyle without compromise. Whether you are considering Spanish-speaking jobs in Bulgaria for the first time or are a seasoned expat professional, Bulgaria offers a truly unique and fulfilling place to build your career and your life. With our fully paid relocation package, making the move to Bulgaria has never been easier or more accessible.

How To Apply

Are you ready to take the next step in your career and secure a standout Spanish Speaking B2B Solutions Consultant position in Bulgaria? Do not miss this exceptional opportunity to join one of Europe's most prestigious customer support services teams and enjoy a rewarding package that includes a €1,500 signing bonus, monthly performance incentives, and a fully paid relocation. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family — your new career adventure starts here.