Department: Operations

Location: Madrid

Description

Gaming Innovation Group is a leading iGaming technology company, providing solutions, products and services to iGaming Operators. Founded in 2012, GiG operates out of Malta and is dual-listed on the Oslo Stock Exchange under the ticker symbol GIG and on Nasdaq Stockholm under the ticker symbol GIGSEK.

We are passionate about our work, and we have pleasure in making our work our great passion, proud of our great collaborative culture and work environment. We are looking for professionals who are eager to learn and work as a team, committed and positive, to join our multidisciplinary team.

The Role


As an Account Manager you will be in charge of building and maintaining the relationship with GiG partners by understanding their operations, goals and development strategy and proactively identifying ways to contribute towards these. You will also share your valuable business knowledge and have great fun with an amazing team.


Key Responsibilities

• Increasing and maintaining operators’ satisfaction by ensuring that all the requests and needs are met according to their standards.
• Collecting and communicating operators’ requirements and working closely with Project Managers /Stakeholders to ensure a fast and effective delivery.
• Balancing the needs of the operator with the goals of the organization.
• Upselling, Negotiating and reviewing new product and services contracts as well as ensuring that those products and services are delivered.
• Communicating regularly and building long-term relationships with high end decision makers.
• Attending meetings and visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality.
• Delivering On Going Product Specific Trainings to all the operators included in the portfolio.
• Attending and representing the company at different International Conferences and Industry Specific Events.
• Identifying short and long term growth opportunities of the operator and presenting the new products and services available to help them achieve such growth.
• Following up on operator’s projections and results.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status on a regular basis for the agreed KPIs.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
  
  
  

Skills, Knowledge and Expertise

• Spanish and English speaking preferred.
• Proven work experience as an Account manager and relevant iGaming experience
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

Other specifications

• Eager to learn and always up to date with industry’s news and trends and able to translate those in specific business and technical requests for internal stakeholders.
• Online Sportsbook experience is a plus.
• Experience of working with a CRM or Business Intelligence tool is a plus.
  
  
  

Benefits

• Great career development opportunities
• Hybrid working model
• International Health Insurance
• Health and Wellbeing Package (350 EUR per year)
• Birthday Day Off
• Me Time - 1 day off per year

At GiG, we believe that diversity and inclusion are fundamental to our success as a multinational organization. We are committed to fostering a workplace where every employee feels valued and respected, regardless of their background, ethnicity, gender, age, or any other characteristic that makes them unique. By embracing a wide range of perspectives and experiences, we drive innovation, enhance collaboration, and build a stronger, more resilient company. Our diversity and inclusion initiatives aim to create an environment where everyone can thrive and contribute their best work, ensuring that our workforce reflects the diverse global communities we serve.

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