We are looking for a VP Of Customer Success to lead the post-sales experience for a growing B2B SaaS platform in the proptech space. You will combine strategic customer leadership with hands-on ownership of onboarding, implementation, adoption, retention, and expansion for mid-market and enterprise customers.

Responsibilities

• Lead the full post-sales customer lifecycle across onboarding, implementation, adoption, retention, and expansion.
• Manage and coach a small Customer Success team while staying close to key customer relationships.
• Own strategic relationships with enterprise customers, key accounts, partners, executive sponsors, and daily stakeholders.
• Build structured onboarding and implementation processes for larger and more complex customers.
• Coordinate workflow mapping, platform configuration, data setup, training, launch planning, and ongoing adoption.
• Collaborate with Sales, Product, Marketing, and Support to improve customer experience and internal processes.

Requirements

• Native English speaker with excellent written and verbal communication skills.
• Proven experience in Customer Success, client services, account management, implementation, or professional services leadership.
• Strong B2B SaaS experience, ideally with mid-market or enterprise customers.
• Ability to manage complex customer relationships with multiple stakeholders, timelines, requirements, and success criteria.
• Experience leading hands-on onboarding or implementation work, including project planning, training, configuration, and rollout.
• Valuable: startup, commercial real estate, proptech, marketing technology, or professional services experience.

Benefits

• Salary range depending on experience.
• Hybrid working model (3 days per week at the office in Barcelona and 2 days remote).
• Unlimited vacation days.
• Competitive salary with structured variable commission.
• Opportunities to progress in a growing startup.