This is a high-profile leadership position that is critical to our success. You will lead a large team across a portfolio of our centres to deliver outstanding customer service and results. As a hands-on leader you will inspire your team and foster a culture of accountability and excellence. We expect you to;

• Manage financial performance across a portfolio of up to 50 of our business centres.
• Drive sales conversion and occupancy to improve revenue.
• Drive efficiency so costs are managed tightly without impacting performance.
• Build a high performing team and foster a collaborative and results driven culture.
• Ensure all centres operate flawlessly to deliver the immaculate centre.
• Build a strong community that delivers value to customers and drives retention.
• Review each cluster and centre to celebrate success and ensure they have a plan to improve performance.
• Successfully open new centres on time and budget.
• Ensure centres quickly reach full occupancy to drive ROI for IWG and our partners.
• Optimise workforce planning to match the supply of employee hours to the demand of our customers.
  
  
  

What We Can Do For You

You’re reading the right advert if you’re looking for:

• A fun, challenging, and rewarding career.
• Award-winning induction training and excellent ongoing learning and development.
• Fantastic promotion prospects.
• Generous, achievable annual/commission incentives and sociable hours.
• Access to a comprehensive range of flexible, personalized workplace benefits that support mental, physical, and financial wellbeing.
  
  
  

About You

You need previous experience of having led a customer focused team to consistently achieve sales targets. Equally importantly is that you have the right leadership skills and mindset to inspire and challenge others;

• The drive and passion to be successful.
• A strong track record of having consistently exceeded sales and profit targets.
• Highly customer focussed, you have a relentless focus on delivering outstanding service.
• Excellent communication skills.
• A positive and resilient attitude.
• The drive to be your best every day - and the determination to continuously improve.
  
  
  

How will I know if I am doing a good job?

We use KPIs to help you measure your performance. You will be expected to make a positive impact on:

• Achieve area EBIT target.
• Sales revenue growth.
• Margin growth.
  
  
  

About IWG

As the market leading in the high growth flexible working sector, we are uniquely placed to offer exciting career opportunities. We are already four times the scale of our nearest competitor - and we are expanding to 30,000+ centres.

Hybrid working has proven to be better for people and the planet. We are committed to delivering an environmentally friendly and inclusive space for our customers and are proud to offer carbon-neutral workspaces.

We know we can only succeed if we deliver on one of our key people promises of “An opportunity to get on”, that is why so many of our most senior leaders started their careers in our centres.

So don’t hesitate. Apply today - and let’s work together to help millions of people have a great day at work.