Additional Information

Job Number 25197792

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife.

JOIN OUR TEAM!

…as a Guest Relations Agent at The Ritz-Carlton Abama Resort in Tenerife.

Who are we looking for…?

Are you passionate about creating memorable moments and delivering exceptional service from the very first interaction to the final farewell? As a Guest Relations Agent , you will be the face and presence of luxury hospitality within our resort. You will accompany guests throughout their stay, anticipating needs, personalizing each interaction, and ensuring that every moment exceeds expectations. If you love building genuine connections, finding elegant solutions, and delivering impeccable service, we would be delighted to meet you!

Your Responsibilities Will Include…

• Warmly receiving, greeting, and escorting guests to ensure a smooth and memorable arrival and departure experience.
• Serving as the main point of contact for any guest inquiries, requests, and special needs throughout their stay.
• Anticipating guest preferences and expectations, delivering personalized experiences in line with our Gold Standards.
• Handling challenges or issues with empathy, discretion, and efficiency to guarantee guest satisfaction.
• Coordinating with Front Desk, Housekeeping, F&B, Spa and other departments to ensure seamless guest experiences.
• Proactively following up with VIP guests, repeat visitors, and those celebrating special occasions.
• Assisting in designing and delivering amenities, surprises, and personalized touches for guests.
• Ensuring all relevant guest information is accurately recorded and updated in our internal systems.
• Supporting Front Office operations as needed, always providing warm, elegant, and professional service.
• Staying informed about resort services, activities, promotions and local attractions to enhance each guest’s stay.
  
  

What we are looking for…

• A natural communicator who makes every guest feel valued and unique.
• Ideally, previous experience in Front Office, Guest Relations or premium customer service.
• Strong ability to connect, listen and find solutions, even in challenging situations.
• A genuine team player who brings positive energy to the workplace.
• Confident communication in both English and Spanish; German or additional languages will be a strong advantage.
• You hold a valid work permit for Spain.
  
  

How we inspire you…

Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction.

• Attractive above-market salary and flexible compensation.
• “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents.
• 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort.
• Up to 75% off flights for residents of Tenerife to Mainland Spain.
• Extensive corporate benefits with many leisure and travel discounts.
• A special birthday surprise.
• A complimentary stay in our resort after one year of service.
• 13th and 14th salary payments.
• Innovative training and development through our own corporate university.
• Career growth opportunities within an international company.
• Complimentary meals in the employee restaurant.
• Uniform and cleaning service provided (where applicable).
• Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues.
• Participation in our social responsibility initiatives to give back to the community.
• Comprehensive corporate medical care.
  
  

(All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.)

Interested?

Apply now on MarriottCareers with your application documents.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law.

Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence.

Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.