col-wideJob Description:Careers | Technical Support Representative You're one step closer to being part of the team.About MethinksMethinks vision is to provide universal and timely diagnosis for life-saving treatments worldwide. Our first focus is on stroke, the second cause of death and a major cause of disability in the world. Our product is an artificial intelligence medical imaging software capable of performing stroke triage and unlock stroke treatments potential from non-contrast CTs.Methinks is a VC backed digital health start-up that recently won the prestigious EIC Accelerator of the European Commission and has obtained two gold medals in the RSNA Kaggle competitions. The recent funding of the company will allow us to grow rapidly and we are looking for exceptional and passionate individuals to help us face these challenges and build together a unique company.Job SummaryAs a Technical Support Representative, you will be responsible for delivering outstanding technical assistance and troubleshooting to customers who are utilizing our medical imaging AI software. Your primary focus will be on providing timely resolutions to customer inquiries and resolving technical issues to ensure a seamless user experience. You will work closely with the development team to gain in-depth knowledge of the software's functionality and assist users in maximizing its capabilities. Your role will be critical in ensuring our customers' satisfaction and success in utilizing our software in healthcare teams' medical imaging workflows.EqualEmployeeOpportunityWe proudly pursue a diverse workforce and we do not make any hiring or employment decisions that could be discriminatory in any way. We have implemented a gender balance and diversity policy.Duties and ResponsibilitiesConduct meetings with sites to execute implementations and to configure scanner protocols. Be able to identify, solve and scale issues during the implementation process. Serve as the primary point of contact for customer inquiries via phone, email or other platforms, regarding technical issues related to our medical imaging AI software. Provide prompt and effective technical support to troubleshoot, diagnose and resolve customer issues, identifying and implementing appropriate solutions. Deliver comprehensive explanations of software features, functionality, and usage to customers, sharing technical knowledge effectively. Document customer interactions, including inquiries, resolutions and feedback. Collaborate closely with cross-functional teams, such as the development, product management and customer success teams, to communicate customer feedback and contribute to ongoing product development. Contribute to the development of support resources, including Standard Operating Procedures, FAQs and troubleshooting guides. Ensure compliance with legal requirements and regulatory and quality standards.Skills and QualificationsBachelor's degree in Computer Science, Engineering or a related technical field, or equivalent practical experience. Proven experience in technical support or a customer-facing technical role. Medical imaging and/or healthcare IT experience required. Familiarity with DICOM, PACS and other medical imaging standards. Understanding of server administration, cloud infrastructure, virtualization, database management, cybersecurity, network technologies and staying up-to-date with industry advancements. Expert-level proficiency in ticketing systems, monitoring and alerting tools, and troubleshooting and support tools. Experience developing and executing SOPs Flexibility in working hours to accommodate the customer's needs. You will be supporting a large US customer-base, along with other worldwide customer base. Commitment to continuous learning and staying updated with technical advancements in the medical imaging industry English language proficiency required, Spanish language proficiency is a plus What can we offerOpportunity to manage and drive the clinical strategy of an award winning Digital Health Start-Up. Be part of a solid experienced team, passionate about their work and capable to bring cutting-edge technology to market. Chance to grow alongside extraordinary individuals at the company growth pace. Combine remote work with working together in our great offices in front of the Port Vell, at Pier01 Barcelona Tech City. Competitive compensation package. Name

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