Mitsubishi Power Europe is part of Mitsubishi Heavy Industries, delivering critical energy infrastructure across EMEA. Our IT environment underpins everything we do, from office based collaboration to operational support at customer power plants across the region.

We are now looking to appoint an IT Support Specialist to strengthen our European IT capability, based in our Madrid office. This is a hands on, technically varied role, ideal for someone who enjoys working across servers, networks, user support, and vendor management in a complex international environment.

You will work closely with the IT Manager, regional operational teams, external vendors, and our Head Office IT colleagues in Japan. The role offers exposure to enterprise infrastructure, international stakeholders, and real responsibility from day one.

Role Responsibilites

You will:

• Provide IT infrastructure and user support for the Madrid office and other Mitsubishi Power EMEA Group locations.
  
  

• Support Mitsubishi Power EMEA users operating within customer power plant environments
  
  

• Maintain, monitor, and troubleshoot IT systems and infrastructure, including servers and networking
  
  

• Act as second line support for the Operations Team, stepping into first line support where resourcing requires
  
  

• Diagnose and resolve technical issues across hardware, software, servers, and networks
  
  

• Manage backups, patching, system updates, and infrastructure security controls
  
  

• Ensure systems remain compliant with corporate IT and security standards
  
  

• Document system configurations, maintenance procedures, and technical reports
  
  

• Liaise with external IT vendors to resolve technical issues and support procurement activities
  
  

• Support the IT Manager with the implementation of new IT processes, procedures, and improvements
  
  

• Work collaboratively with Head Office IT teams in Japan to align infrastructure and support activities
  
  

• This role combines structured operational responsibility with the opportunity to continuously improve how IT services are delivered across a geographically diverse organisation.
  
  
  
  

We are seeking someone with a strong technical foundation and a pragmatic, service oriented mindset. You will ideally bring:

• Graduate level education or equivalent proven experience in an IT related discipline
  
  

• Demonstrable experience in networking and server troubleshooting within a professional environment
  
  

• Strong knowledge of enterprise IT infrastructure, including servers, networks, and business software applications
  
  

• A solid understanding of IT security, hardware safety, and data protection protocols
  
  

• Confidence working in a multi stakeholder, international business environment
  
  

• Fluency in business level English and ideally Spanish, both written and spoken
  
  

• Willingness to travel across EMEA as required by the business
  
  

The following would be advantageous but not essential:

• ITIL Foundation certification
  
  

• Experience working within engineering, industrial, or operational environments
  
  
  
  

At Mitsubishi Power, diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team