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Description

As a Customer Service Representative – Part Time, you will support day-to-day airport operations across check-in, gate, baggage services, and flight coordination. This role requires flexibility, teamwork, and a high standard of customer service, even under challenging stress, operational, or weather conditions.

What Are Your Responsibilities

• Assist passengers at check-in, boarding, arrival, and baggage service areas
• Operate check-in systems, issue boarding passes, manage bookings and special service requests
• Handle delayed or mishandled baggage reports, provide updates, and ensure proper resolution
• Support flight coordination and aircraft turnaround, including on-time performance monitoring, communication with ramp, gate, ops, maintenance, and crew, and coordination with station vendors and internal departments to ensure efficient operations
• Work both indoors and outdoors, often under extreme heat, cold, or rain
• Maintain a neat and professional appearance according to United’s uniform and grooming standards
• Follow all safety procedures, comply with airport, and company regulations
  
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

• High School Diploma, ESO or equivalent required
• Must have a professional and neat appearance in line with United’s uniform standards
• Strong communication skills in both English and Spanish (spoken and written)
• Proven customer service experience in high-paced environments
• Ability to lift and handle heavy baggage and stand or walk for long periods
• Comfortable working in all weather conditions, including extreme heat or cold on the ramp
• Computer literacy required: Microsoft Outlook, Teams, Word, Excel, and internal reservation systems
• Must be legally authorized to work in Spain without sponsorship
• Must be available to work any shift (including nights, weekends, and holidays) as part of a 24/7 operation
• Must be at least 18 years old
• Must be able to travel to the U.S. for training if required
• Reliable, punctual attendance is an essential function of the position
• Successful completion of interview and selection process required
  
  

Preferred Qualifications

• Previous experience in airline, airport, hospitality, or travel industry
• Additional languages beyond English and Spanish